Clovis Chrysler Dodge Jeep Ram

So a few months back I took my 2019 Ram in for oil change and tire rotation. Everything was done in a timely manner and I was on my way. Well three days ago I purchased new tires and a local tire shop. I wen and tire rotation. Everything was done in a timely manner and I was on my way. Well three days ago I purchased new tires and a local tire shop. I went to retrieve the wheel lock for my wheels, low and behold it was not where I had placed it. I looked everywhere for it, including the jack location under the passenger seat. Well it is nowhere to be found. I told the service tech helping me with my appointment and he said they would be able to remove but they would no longer be usable. I agreed because I had taken off work for the appointment and didn’t want to ask for more time off for another appointment. For the life of me I could not figure out where the lug key would have went, then I remembered the tire rotation that I had done at Clovis Dodge Ram. I called the service department to inquire, and was told by the service rep that he would talk to the service manager and call me back, unfortunately I didn’t write down his name, I was walking since my truck was getting tires done. Well I didn’t hear back. I called the following day and spoke with another service rep and explained everything again. He said he would ask around since I didn’t have the name and he would talk to the service manager and assured me I would get a call back. ...Again no call, so I called again the next afternoon, I got the same service rep. He said he had asked around with no success and he had also spoken with the service manager, and the service manger would have had someone come with a master key to get the lugs off and he wouldn’t authorize reimbursement for the locks..... If I had gotten a flat I would not have been able to change my tire and would have had to get my vehicle towed to change a tire..... So in short, the service department removed the wheel lock key (my property) from my vehicle during service at their facility, and then failed to place the key (my property) back in my vehicle. I have been polite each and every time I have called, and can not even get a call back from anyone. Even if you won’t do anything for the wheel locks, at least have a little customer service instead of acting like I did something wrong. Property was removed from my vehicle by Clovis Dodge employees and not replaced.....if you have a choice to go elsewhere, I suggest you do, I bought my truck there and paid for service. and can’t get the time of day......Funny thing is, the tire shop offered to reimburse me for the locks and I spent $1100 on tires, but I can’t even get a call back from a place that I spent $60000. Classy. More

This is a family owned dealership,I have purchased many vehicles from them and always get a fair deal I know what that means as I was a GM in the past of Automdelership. The service Dept is as good as it g vehicles from them and always get a fair deal I know what that means as I was a GM in the past of Automdelership. The service Dept is as good as it gets If you have a ligitimate problem Brian will fix it for you Really highly recommend this dealership as they are a class act More

Advertised ram for 47k on auto trader went into dealer website to find out there was no way you could get it for 47 k but they had their price of 51437 called and talked to Nate and he said to deduct the website to find out there was no way you could get it for 47 k but they had their price of 51437 called and talked to Nate and he said to deduct the dealer discount and fca discount so i offered him 50k he said he would get back to me, After several hours i called him said he had been busy and will call me back in 15 to 20 minutes 6 hours later and no call but since i had a set up be be notified of price change i recieved a notification that the price went up by 7500, Nate could have called once in 10 hours. would not sell the vehicle for price they had posted on their website like Nate had said. Beware dealing with dealer. More

That’s all xxxxxxxx there.. first dealer said something That’s all xxxxxxxx there.. first dealer said something else after that they said something different then all paperwork is different..everthing xx That’s all xxxxxxxx there.. first dealer said something else after that they said something different then all paperwork is different..everthing xxxxxxxx..all fraud there.. never go there More

Nice recovery after a huge fumble!!! Buying a car is the worse experience ever. It is always the same back and forth haggle game, sit and wait game and then the decipher manual that is ne Buying a car is the worse experience ever. It is always the same back and forth haggle game, sit and wait game and then the decipher manual that is needed between what the salesman is saying and the research you have done to determine where the truth lies. This shopping experience did not start very well, in fact a finally just got up and left after sitting in the "box" for 2 1/2 hours going absolutely no where. I did my homework, i was Pre-approved, all i needed was a purchase contract from the dealer to be sent to my credit union. And the games these guys played, and the fees they wanted to charge, and back and forth ugh the typical sales games that are played. I finally left........................ Did some more research and found out who was in charge and I called Brian Finegan the next morning. I explained what happened and within 30 minutes my Credit Union had the paperwork, and I was down there that night picking up my new truck. No haggle, no games, no misleading information from what the previous sale guy told me. Some of the stuff still doesn't sit well with me but once Brian was involved it was a whole different experience. I would also like to thank our finance guy i think Tom, or Tim xxxx I'm sorry I forgot but he was a very nice man. From the fumble to the recovery with Brian I will continue to do years of business with the dealership through the service department. I highly recommend that if you are in need of a vehicle reach out to Brian first and let him assign you a salesperson. Don't just walk on the lot and hope the sales guy is going to have your best interest. More

Buy a car... SERVICE SOMEWHERE ELSE! IT’S A SHAME WHEN THE CAR BUYING EXPERIENCE CAN’T BE MATCHED BY THE SERVICE DEPT. Set appt turned out to be a gigantic waste of time. Simple recalls IT’S A SHAME WHEN THE CAR BUYING EXPERIENCE CAN’T BE MATCHED BY THE SERVICE DEPT. Set appt turned out to be a gigantic waste of time. Simple recalls confirmed to take minutes turned into a 3 hr plus appointment as I watched walk-ins come and go. More

Stay away!!! The buying experience was horrendous. The salesman didn't know his xxx from a hole in he ground when it came to the vehicle. Paperwork was lost, numbe The buying experience was horrendous. The salesman didn't know his xxx from a hole in he ground when it came to the vehicle. Paperwork was lost, numbers got mixed up and I had to end up calling the bank myself a month after the purchase to find out how and where to send my payments. Not too long after the purchase I had a questionable problem with the vehicle so I made an appointment to drop it off with the service department. I dropped it off the night before in the night drop box and finally got a call 2 days later and they hadn't looked at it yet and had no idea why it was there. We'll see how this all plays out. Sales department.... terrible!!! Service department... terrible!!! Do not buy from these idiots!!! More