Cloninger Ford

If I could if a zero, I would. We live in Tennessee and I bought a new truck at cloninger ford, Salisbury, nc on 4/4/25 after we take the truck back home the engine light turned on We live in Tennessee and I bought a new truck at cloninger ford, Salisbury, nc on 4/4/25 after we take the truck back home the engine light turned on. we contact the salesman if our truck have any problems before he said no. The same thing when I ask him the day we get a truck he said our truck is perfect, new and never have problems. We take to the dealership to fix to many time the same problem the same code till I realize I pay so much money for this truck to see my truck sit at the dealership. This is insane and unfair for us. We still been very nice try to talk to the manager or get a hold to someone above to get the deal and be done with it. but we never get a hold from anyone. I put to someone will call you back. the last thing we hear from them is. you can get a new one but we will have up side drown around $5000 and this is not our fault. We have someone check the truck vin number for us turn out this truck have the same problem before we bought. that mean the salesman been lie to us and act like never happen. They never know how much headache we have for this truck. We pay so much money we want to keep it for long term but we concerned about safety. We have a kid. Can you all tell me if the engine light on the whole time if one day some very bad thing happened how do we know? When the engine light already on or if it happens to your family do you all gonna say like nothing wrong? and turn out it have a problem since day one and seem like no one care. I have 1 and 2 year old kid and I work full time. Anytime we need to drop the truck to dealership it just to difficult for us. It not just one time I believe is more then 20 time already. We dropped 2 different dealerships and seem like the same code and they been changed so many things and still engine light turn back on. They also don’t know what to fix anymore. Till they need to contact the manufacturer what to do And seem like no one can fix this problem. And the dealer never responded at all. More

Great team all around. Very attentive to customer’s concerns and go out of their way to provide a great buying experience. Very attentive to customer’s concerns and go out of their way to provide a great buying experience. More

Purchased Toyota Tundra from Cloninger Toyota. Vehicle purchase was the easiest one I have ever had! All staff members were super nice and attentive. Can tell they value their customers and their Vehicle purchase was the easiest one I have ever had! All staff members were super nice and attentive. Can tell they value their customers and their time. Will definitely go back for any future needs. It was WELL WORTH the little extra drive time. More

Drove 3. 5 hours one way to look at a vehicle that I would have purchased if everything checked out but it was in the process of being sold when I arrived. Th 5 hours one way to look at a vehicle that I would have purchased if everything checked out but it was in the process of being sold when I arrived. The person that was supposed to call me back never did. I made five attempts and left two messages for the person at Cloninger Ford to call me back, AND left the time that I left house heading to Salisbury. Instead, they sent an EMAIL while I was traveling to Cloninger Ford in Salisbury. How stupid can they be!!! THEY NEVER CALLED ME BACK...WHAT A WASTED TRIP!!!! The salesperson I interacted with was very nice and apologized for the poor communication. More

One of the best dealers in the Carolinas. Easy to work with, no pressure sales. Easy to work with, no pressure sales. More

We have bought several vehicles from Cloninger! Nice people, had a flat tire at work their mobile van came! I appreciate the Nice people, had a flat tire at work their mobile van came! I appreciate the More

They are a scam! Absolutely terrible service. Please, please don't buy from here unless you want to get scammed. Showed up to my SCHEDULED APPOINTMENT, which I dro Absolutely terrible service. Please, please don't buy from here unless you want to get scammed. Showed up to my SCHEDULED APPOINTMENT, which I drove 2 hours for.. They didn't have the keys to the car! So no test drive, just had to turn around and drive home... Also, the description said "minor cosmetic issues" which apparently means "Large crack in bumper and headlight, dents throughout the body of the car.". To make it right, they said they would drive it to me for a test drive. I tried negotiating price and they said someone else was already test driving it. DON'T TRUST THEM! More

The salesman I had was amazing but the manager Brett kept giving me the run around. Had them sale me a car that was out on loan and he kept telling me every time I called me car would be there but it took me giving me the run around. Had them sale me a car that was out on loan and he kept telling me every time I called me car would be there but it took me almost two weeks to receive my car he is very unprofessional and treats his salesmen really crappy. If I had to buy a car from there ever again I would want Josh H to help me out again and differently not deal with Brett . More

After attempting to get a OTD price from them, their AI (of which I thought I was texting with Kelly McVey). Their chat bot keep asking me to bring in my trade BUT refused to give the OTD price on their 20 (of which I thought I was texting with Kelly McVey). Their chat bot keep asking me to bring in my trade BUT refused to give the OTD price on their 2024 Mustang GT. Then Kelly finally came on there about a misunderstanding?? Misunderstanding is ONLY on their dealership. They should NEVER use such a thing and then argue over my trade in. Then she sent another email stating what more she could help in my decision. Do this Cloninger Ford, don’t embarrass yourself with such garbage and treat that would have been a repeat customer with repspect. More

Very satisfied customer. I was looking for late model Highlander with low mileage and they had it. Worked with salesman, Mr. Martin Bailey. He was very friendly and easy t I was looking for late model Highlander with low mileage and they had it. Worked with salesman, Mr. Martin Bailey. He was very friendly and easy to work with. I would shop there again. More