Cleveland Ford - Service Center

Great job by the service dept. Joe Trentham was a great help and so was the service manager.Part fof my Escape didn't come in when it should so the service dept got a courtesy car for my wife and since the help and so was the service manager.Part fof my Escape didn't come in when it should so the service dept got a courtesy car for my wife and since they had it so long also helped with price. See why my dad has bought Ford vehicles all his life. Thanks again guys. More

Jason Brittain was absolutely amazing. My car lost power steering and overheated while I was coming off of the interstate, and I work out of town so I was terrified that this was going to be super expensive steering and overheated while I was coming off of the interstate, and I work out of town so I was terrified that this was going to be super expensive and result in my missing work: more expensive. Jason was able to diagnose the problem immediately and talked to me about the problem like I was a person, not just a naive little girl. The repair was done the same day, which saved me from having to miss work. I've always been afraid of going to dealerships for repairs but I'm not going anywhere else from now on. More

They did a awesome job on my car <3 I would recommend this dealership they did every thing possible on there hands to fx my car . They went above and beyond to make my mustang was fixed right this dealership they did every thing possible on there hands to fx my car . They went above and beyond to make my mustang was fixed right More

Had two phone contacts with the service department on recalls. One was abrupt/ a little rude. The second was a normal conversation, I was told to show up at 7:30 and they would review the recalls and tak recalls. One was abrupt/ a little rude. The second was a normal conversation, I was told to show up at 7:30 and they would review the recalls and take a look at another warranty item on the vehicle thats less than a month old, it would take about 10- 15 minutes on the way to work and we could schedule the work to be done. I arrive the next day, work withthe same associate, who seems a little put out about the other issues and says that I need to wait at least an hour before some one can take a look at my vehicle to see what parts it would need. I tried telling him than that wasnt what we had talked about, he said well "Its the best I can do". I got ticked, told him I would just go to another dealer. Decided I was little abrupt and called the service manager to try and get the work done there, let bygones be bygones. He was courteous, said he hadnt talked to his employees yet. Gave him all the details, he would dig into it and help. The next week he text me back saying that he was "stresing about it all weekend I think it best if you go to a dealer in Chattanooga". I called him and asked what was going on, he said that him and the OWNER thought it was best that they not do any service on the vehicle becuase I got upset and walked out. Have heard numerous other stories about their great service, avoid this place, the service manager also said they cant understand all the negative feedback on customer surveys. More

I had a great experience with Larry Hill Ford today afterhaving a bad one at another dealership. From now on Larry Hill is the only dealership I will deal with in the area. afterhaving a bad one at another dealership. From now on Larry Hill is the only dealership I will deal with in the area. More

Great service tony.. Thank you very much. It's great knowing that my truck will live longer and drive safe where ever I go too :) knowing that my truck will live longer and drive safe where ever I go too :) More

LARRY HILL IMPORTS SETS THE STANDARD IN SERVICE. THANK LARRY HILL IMPORTS SETS THE STANDARD IN SERVICE. THANK YOU BYRON FOR SELLING US A GREAT CAR. THANK YOU MAJDI FOR THE GREAT FINANCING RATE. THANK YO LARRY HILL IMPORTS SETS THE STANDARD IN SERVICE. THANK YOU BYRON FOR SELLING US A GREAT CAR. THANK YOU MAJDI FOR THE GREAT FINANCING RATE. THANK YOU DAVID FOR THE BEST SERVICE IN STATE. THANK YOU PAUL FOR MAKING CARS LOOK SO GOOD. More

The service was great.When I walked in the door I knew i was in the right place.Tony was the person I needed to see that day.With his love for his job and trust in Ford,he knew they could fix my problem wit was in the right place.Tony was the person I needed to see that day.With his love for his job and trust in Ford,he knew they could fix my problem with no delay.It really felt wonderful after taking my truck to two different mechanics and they were stumped on what the problem was.Jason in the back .... thank you for your hard work! Two months with other mechanics and only high prices and no solution, with Ford two days and MY TRUCK IS RUNNING LIKE NEW!!!!! I will never take it to anyone else.Thank you Tony and Jason! FORD MAN FOREVER, Travis Weathers More

It took almost 3 hours for an oil change and all I wanted to do was hook up the vehicle to the machine so I could get the key less entry code. Tony was my original helper then dropped the ball as I waited, a to do was hook up the vehicle to the machine so I could get the key less entry code. Tony was my original helper then dropped the ball as I waited, and waited and waited. Jerry Johnson stepped up when I finally came out of the waiting room to find my truck sitting there ready to go. I said I think that is my truck, I have been here almost 3 hours. He verified the time I was checked in, then he took it upon himself to make sure I got the key less entry code, then he took care of the oil change for me. He is the only reason I will return. I am not upset I understand sometimes things take longer and by getting my oil change taken care of by the dealership is the one reason I will return. More

My first oil change on my new 2013 Fusion. I've heard about the great service at Larry Hill and decided to make the drive from Apison. I was not disappointed. I talked with Tony on the phone before my vi about the great service at Larry Hill and decided to make the drive from Apison. I was not disappointed. I talked with Tony on the phone before my visit, and knew I wanted him to help me when I got there. The paper work was fast and painless. I had a full vehicle inspection, oil change and rotate and tire balance in less than an hour! Thanks LarryHill and thanks Tony. I will be back! More