Cleveland Ford - Service Center

A terrible experience, but eventually redeemed My frustrations mostly consisted of communication. The service provider that I was assigned was not helpful at all. I finally got the Service Manager My frustrations mostly consisted of communication. The service provider that I was assigned was not helpful at all. I finally got the Service Manager involved. His name is Ryan. He did an outstanding job restoring my faith at this Ford Dealership. Ryan you get 5 stars for your urgency. More

Goes the extra mile The transmission was slipping on my 2018 ford ecosport. Ryan drove it every day for a week to get it to replicate what is was telling him was happenin The transmission was slipping on my 2018 ford ecosport. Ryan drove it every day for a week to get it to replicate what is was telling him was happening. Finally it did it and he was able to be my problem solved with a bit of help from the ford corporation. He's the best person that I have dealt with with my now 2nd ford in 3 years. More

Will not be back After a lot of money spent for spark plugs and gas cap.Car is still missing. Called to let them know ,guy put me on hold to talk to service manager go After a lot of money spent for spark plugs and gas cap.Car is still missing. Called to let them know ,guy put me on hold to talk to service manager got his voice mail and left message to call me back, have not heard 1 word from them! Will not be back and just lost a customer for dealership as well. We have bought multiple vehicles from them but no longer. More

Impressed with speedy service I actually was impressed that I was able to receive service on a holiday. It's not easy for me to take time off from work to take care of my car and w I actually was impressed that I was able to receive service on a holiday. It's not easy for me to take time off from work to take care of my car and was glad the dealer has service that is convenient for its customers. Also the length of time was amazing as well. More

Fixed my car right up! Ryan in the service department is the greatest! He keeps his word and take care of the customer. He worked to get our issue taken care of and we could Ryan in the service department is the greatest! He keeps his word and take care of the customer. He worked to get our issue taken care of and we couldn't be happier. More

Service on my ford f150 Ciji , my overall rating on her and her knowledge and curiosity to help me get my truck repaired would extend the five star Ratings. I would recommend Ciji , my overall rating on her and her knowledge and curiosity to help me get my truck repaired would extend the five star Ratings. I would recommend your services to anyone, thanks for the extra care Ciji. More

Polite and efficient, they go above and beyond. Carter C. was so polite and helpful. Got oil change one day they discovered I needed tires next day came back in and got a good deal on tires.. Five s Carter C. was so polite and helpful. Got oil change one day they discovered I needed tires next day came back in and got a good deal on tires.. Five stars all the way. Pam H. More

The Works, tire rotation and air filter. I bought my 2009 F150 there and always have regular maintenance there. Cleveland Ford has very friendly staff. Always willing to help and explain w I bought my 2009 F150 there and always have regular maintenance there. Cleveland Ford has very friendly staff. Always willing to help and explain what was done. It is easy to make an appointment and the service is great. More

Regular Maintenance - Oil Change & Tire Rotation I always choose this dealer for the regular maintenance of my car. It's convenient, easy and fast to make an appointment, and service as well as quali I always choose this dealer for the regular maintenance of my car. It's convenient, easy and fast to make an appointment, and service as well as quality of work are very good. More

great service They always do a good job and are so nice and will always fit it in before I have to leave on vacation They're always polite and courteous and go ou They always do a good job and are so nice and will always fit it in before I have to leave on vacation They're always polite and courteous and go out of their way to make sure I get what I need More