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Cleveland Ford - Service Center

Cleveland, TN

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939 Reviews

939 Reviews of Cleveland Ford - Service Center

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September 06, 2019

A terrible experience, but eventually redeemed My frustrations mostly consisted of communication. The service provider that I was assigned was not helpful at all. I finally got the Service Manager More

by Burton51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ciji Peters
September 05, 2019

Goes the extra mile The transmission was slipping on my 2018 ford ecosport. Ryan drove it every day for a week to get it to replicate what is was telling him was happenin More

by Melissa Gilliam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2019

Will not be back After a lot of money spent for spark plugs and gas cap.Car is still missing. Called to let them know ,guy put me on hold to talk to service manager go More

by parker3319
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
September 04, 2019

Impressed with speedy service I actually was impressed that I was able to receive service on a holiday. It's not easy for me to take time off from work to take care of my car and w More

by Bela62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot the name of the young lady at Service
August 31, 2019

Fixed my car right up! Ryan in the service department is the greatest! He keeps his word and take care of the customer. He worked to get our issue taken care of and we could More

by Jess42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Crubaugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2019

Service on my ford f150 Ciji , my overall rating on her and her knowledge and curiosity to help me get my truck repaired would extend the five star Ratings. I would recommend More

by Pam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ciji
August 19, 2019

Polite and efficient, they go above and beyond. Carter C. was so polite and helpful. Got oil change one day they discovered I needed tires next day came back in and got a good deal on tires.. Five s More

by pamey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carter Crubaugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2019

The Works, tire rotation and air filter. I bought my 2009 F150 there and always have regular maintenance there. Cleveland Ford has very friendly staff. Always willing to help and explain w More

by jeanie78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cigi Graham
August 15, 2019

Regular Maintenance - Oil Change & Tire Rotation I always choose this dealer for the regular maintenance of my car. It's convenient, easy and fast to make an appointment, and service as well as quali More

by Eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Penepent
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2019

great service They always do a good job and are so nice and will always fit it in before I have to leave on vacation They're always polite and courteous and go ou More

by daniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Penepent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Tackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Crubaugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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