Cleveland Ford - Service Center

I hope I can put into words how grateful I am to have met and dealt with Tony. When I heard how much it was going to cost to repair my car, my heart sank. I told Tony I could not afford it and that I was go and dealt with Tony. When I heard how much it was going to cost to repair my car, my heart sank. I told Tony I could not afford it and that I was going to have my car towed back to my house and have it fixed when I could, thanked him and hung up the phone. I never thought I would hear from Tony again based on previous experiences with car dealerships. Tony called me back a little while later to state he had found a way to get my car back on the road for a fraction of the cost. I WAS FLOORED. Tony far exceeded my expectations. He is an Angel. His act of kindness and compassion is something I have never experienced with a car dealership and I can only thank GOD he was the one that answered my phone call. I will recommend Larry Hill to all of my friends and coworkers. The service provided by the service department is something you will not experience at another dealership. Other dealerships in the area could really take some lessons on customer service from these guys. They are the best and Tony, you are my HERO. Thank you all for everything you did. More

All I can say is Tony in the service department is the BEST!!! Tony is number 1 in customer service in my book! I have never had anyone that was willing to work with me like him. From the first time I tal BEST!!! Tony is number 1 in customer service in my book! I have never had anyone that was willing to work with me like him. From the first time I talked with him on the phone till I picked my truck up after service, Tony was always nice and worked with me on all problems. Even on price as I was on a limited budget. I cannot stress enough on how great I was treated at Larry Hill!!! Tony went above and beyond in every way and I would like to take time to say thanks again Tony! I would highly recommend Larry Hill to everyone!!!!!!!!!! More

Tony was courteous and very helpful from the very 1st time I brought my car in for its 1st oil change to having to bring it in for a recall. He is always friendly and a pleasure to work with. The entire time I brought my car in for its 1st oil change to having to bring it in for a recall. He is always friendly and a pleasure to work with. The entire service department has been nothing but nice each time I have been in there. What customer service is all about! More

Fast, competent service. I have been bringing cars to this dealership for 6 years now. A large number of times Joe has handled the service; he is consistently responsive and competent. this dealership for 6 years now. A large number of times Joe has handled the service; he is consistently responsive and competent. More

I would definitely recommend this dealers service department. They were extremely nice, especially the service advisor Tony Burgireno . All that I came in contact with were very professional and cou department. They were extremely nice, especially the service advisor Tony Burgireno . All that I came in contact with were very professional and courteous. The cost was more than I had hoped for but the work was top notch and even finished earlier than quoted.. Just great service... More

Everyone at this dealership have been exceptionally nice. From the sales person who sold me the car to the people I have encountered at the service center. One word "AWESOME" From the sales person who sold me the car to the people I have encountered at the service center. One word "AWESOME" More

Always honest. Told me 30000 mile service would take 2 to 2:30 hours to complete, but had me in and out in way less. Crew very kind and jovial. Talked with salesman in lot as I walked around. Very cour to 2:30 hours to complete, but had me in and out in way less. Crew very kind and jovial. Talked with salesman in lot as I walked around. Very courteous. Will send business LH Ford's way when possible. More

went to get my car serviced and joe trentham was good he knowed his job and done it well in and out very fast thank knowed his job and done it well in and out very fast thank More

was very fast in and out just like joe trentham said he would do thank you so much joe for helping me your great at your job would do thank you so much joe for helping me your great at your job More

Each time I have visited Larry Hill Ford, I have been met by friendly, informative, and eager service members. I really appreciate the help I have received in resolving any issues I have had and will return by friendly, informative, and eager service members. I really appreciate the help I have received in resolving any issues I have had and will return to them in the future for service. More