Cleveland Ford - Service Center

I came in for an oil change and Tony was very helpful and friendly. He explained my options to me concerning the 60,000 mile check up and offered a 10% discount. I didn't have it done, but I plan on doing friendly. He explained my options to me concerning the 60,000 mile check up and offered a 10% discount. I didn't have it done, but I plan on doing it soon. Tony is very knowledgable about his job and he goes out of his way to help everyone! More

I have been coming to Larry Hill for a several years, and have found myself trusting this dealership with all my car needs. And working with Tony in service was more of the same good service I have come to have found myself trusting this dealership with all my car needs. And working with Tony in service was more of the same good service I have come to count on. Thank you very much for all the good work you guys do for me, keep it up!!!! More

Pleasure to work with people who stand behind the product they represent. Mr. Blevins' honesty and overall customer service was a breath of fresh air. they represent. Mr. Blevins' honesty and overall customer service was a breath of fresh air. More

I received a recall letter in the mail and got a hold of Tony in the service department. I found out with Tony's help that I would be able to make one trip to the dealership instead of two. He instructed m Tony in the service department. I found out with Tony's help that I would be able to make one trip to the dealership instead of two. He instructed me to fax in my recall letter with my phone number,he said he would call me when the part came in and he did. I dropped my car off in the morning got the call later that day that it was ready just like he said it would work out. It was very easy to work with him. Thanks Tony I will be calling you the next time my car needs anything. More

On Monday, Sept. 16, I drove into the service department On Monday, Sept. 16, I drove into the service department at Larry Hill Ford for routine service. Joe Trentham greeted us with a smile and he was ve On Monday, Sept. 16, I drove into the service department at Larry Hill Ford for routine service. Joe Trentham greeted us with a smile and he was very courteous and polite. He said that it would take about 1 hour and 20 minutes to complete the service, but he would get it in the shop as soon as possible. We were driving off the lot 1 hour later. Joe came to get us when the work was done, and explained what was done and checked, and the results of what was checked. He made us feel that our business was appreciated. And I appreciate the way that my car is always clean when I get it back from the shop at Larry Hill Ford. Joe is indeed an asset to Larry Hill Ford Service Department. More

My vehicle had a recall. When I brought it in the part was not in stock and had to be oredered. Once the part came in Tony Burgirno emailed me and we scheduled the time for me to bring in the car. I am was not in stock and had to be oredered. Once the part came in Tony Burgirno emailed me and we scheduled the time for me to bring in the car. I am disabled and Tony made sure that the vehicle was brought to me so I wouldn't have to walk far. It is the little things that many people take for granted, but being disabled it is the little things that matter so much to me. Thanks Tony! More

Tony has been more than helpful. He made sure my car was ready right on time. And made sure it was running 105%. Great guy! ready right on time. And made sure it was running 105%. Great guy! More

My Expedition was recently involved in an accident, I called Larry Hill and talked with Tony asking if there was a place the lot could recommend to do the body work. He recommended Advanced Collision in called Larry Hill and talked with Tony asking if there was a place the lot could recommend to do the body work. He recommended Advanced Collision in Cleveland and they absolutely did a great job--no evidence of where the hit was at all :)--so first off--great recommendation--thank you!!! A few days later, I came by the lot to set up my 60K check up and talked with Tony again about the accident and he was more than helpful. He printed my ticket for the next week when my vehicle would come out of the body shop and added a note to pay special attention to the alignment due to a recent accident. I picked my vehicle up from Advanced Collision on Thursday afternoon and brought it straight to Larry Hill and left it over night to have the check-up. Can't tell you how much better I felt about my vehicle since I knew it was going to be checked out and the alignment checked there at the lot. Thank you Tony for taking great care of me and my vehicle as well as making it much less painful to spend $500+ on a Friday afternoon! Thanks to Audra at check out as well--dealing with smiling, happy, fun and good natured people like these two make it much easier to do some things--it helps when you know you are going to encounter people like them :) !!!!!!! More

Tony Burgireno was very friendly and helpful. He went out of his way to have my car ready in order to meet my very tight schedule. out of his way to have my car ready in order to meet my very tight schedule. More

Tony was fantastic, service was extremely busy, yet no customer was upset about the wait. I love coming in to Larry Hills for service because the customer relations is always five star. customer was upset about the wait. I love coming in to Larry Hills for service because the customer relations is always five star. More