Cleveland Ford - Service Center

Tony Burgireno in the service department at Larry Hill has gone above and beyond every time I have worked with him to get our vehicles maintained or serviced. His dedication and professionalism are testam has gone above and beyond every time I have worked with him to get our vehicles maintained or serviced. His dedication and professionalism are testament that there are employees in dealerships that care about customer experience and satisfaction. I will highly recommend Larry Hill Ford from now on because of my experience working with Tony. More

I had to deal with Tony over the phone, and found him very reassuring, because I could not be there. My daughter said Tony did great taking care of the her and the car. Thanks Tony for helping us out, very reassuring, because I could not be there. My daughter said Tony did great taking care of the her and the car. Thanks Tony for helping us out, I will make sure my daughter comes and sees you each time she has to do anything to the car. It helps so much as a parent to be able to trust someone long distance with your daughter so far away from home. More

I found it very convenient to bring my car to Larry Hill Ford, with Tony's help I was able to get my car worked on and at the same time get stuff done at home. This is a big help to me because I am a stay Ford, with Tony's help I was able to get my car worked on and at the same time get stuff done at home. This is a big help to me because I am a stay at home mom with a very busy schedule, the shuttle service is run by a very nice man who dropped me off and picked me back up when my car was finished. Thanks Tony for helping me with my car. More

Joe was very helpful resolving our service issue and the Service manager worked with us by saving us money when he did not have to. We are very thankful for such fine folks at Larry Hill Ford. Thanks ev Service manager worked with us by saving us money when he did not have to. We are very thankful for such fine folks at Larry Hill Ford. Thanks everyone More

I want to thank Tony for the prompt service he gave me, I was greeted out by my car and even though it was just an oil change and tire rotation I felt like he took his time with me and made sure I got to the was greeted out by my car and even though it was just an oil change and tire rotation I felt like he took his time with me and made sure I got to the waiting room okay. I got the feeling that he cares about his customers. I have to drive some distance to get to the dealership but that is okay, I feel comfortable with them taking care of my car. More

Thanks Tony for taking care of my car!! I knew it was not driving right, thanks for being patient with me and helping me get it fixed. Since I got it back it has driven wonderfully. I love my Focus and not driving right, thanks for being patient with me and helping me get it fixed. Since I got it back it has driven wonderfully. I love my Focus and will recommend you to my friends. I will bring it back to you whenever I need anything. I can highly recommend Larry Hill Ford. More

Tony was very helpful in getting my truck serviced. He was straight forward and even held service until he got in touch with me about the cost. He kept me in the loop the whole time. I needed a ride to was straight forward and even held service until he got in touch with me about the cost. He kept me in the loop the whole time. I needed a ride to and from the dealership and Jerry was more than happy to help me out. Jerry is very courteous and always helpful. I've known Jerry for years, even back when he was service manager at Larry Hill Imports and you can be rest assured he will do you right. Customer service was excellent, friendliness was excellent, making you feel right at home. The quality of work was great - what I expect from a dealership. The price did sting a bit. I have tires for life through the dealer and so the 30,000 - 60,000 - 90,000 mile services are the most expensive. However the 100,000 mile service/tune up with $403.96 worth of labor charge was something less than desirable. I had a coolant flush, oil change and tune up. The $699.06 charge when it was all said and done in my opinion was a little extreme. This may be standard and I may be off base but I was not expecting this amount. With that being said everyone I dealt with at the dealership was 1st class, and I know they don't set the prices. The reason I gave the rating of good vs great is only because of the price. Everything else was fantastic! More

Tony did a great job setting up my service. He kept me informed how things were progressing & reassured me that my unique situation would be worked out to my satisfaction. Thanks to the service team, incl informed how things were progressing & reassured me that my unique situation would be worked out to my satisfaction. Thanks to the service team, including the lead tech for his great computer skills! More

Joe worked very hard with me and my warranty company!! He provided me a rental car and he was also able to get the price down on the repair... to one that I could afford!! I brought my car in last year f He provided me a rental car and he was also able to get the price down on the repair... to one that I could afford!! I brought my car in last year for the same issue and it was never fixed properly.... but it seems to be fine now!! Thanks Joe for overseeing my repair and getting it done correctly in a reasonable amount of time!! More

I talked with Tony Burgireno three times about the service I needed for my car. Tony was very helpful in setting a time I could manage. When I entered the dealership Tony was close by and quickly to service I needed for my car. Tony was very helpful in setting a time I could manage. When I entered the dealership Tony was close by and quickly took my order and set me in line. My time to wait was very fair. Tony was also helpful with some other questions I had about the car I purchased this week. My experience with the service department will cause me to recommend our dealership to others. Thank You. Stephen Smith. More