Cleveland Ford - Service Center

After buying my car from Larry Hill Ford, I moved about 3 hours away for school. Recently, I was back in town for the holidays and only had a short time to get my car serviced for an oil change, tire rotatio hours away for school. Recently, I was back in town for the holidays and only had a short time to get my car serviced for an oil change, tire rotation, etc. When I walked in, I was informed that they had stopped taking cars for the day. Mr. Trentham came to me and decided to take my car back anyways. He was friendly and informative, and I was in and out in less than 30 minutes. I will recommend Mr. Trentham to my friends and family, and will be back. More

I have bought several vehicals from Larry Hill ford ,I had an issue with an airbag lite .David Lital is a man of his word and very good at his job. very good to meet a man such high caliber. JOE SEXTON I had an issue with an airbag lite .David Lital is a man of his word and very good at his job. very good to meet a man such high caliber. JOE SEXTON IN CALHOUN TN. More

I have used Larry Hill Ford service on all my New Ford vehicle for Years and the Service Manager Clyde Sheets & Staff have always done a great service for me and my family. Thank You for your service vehicle for Years and the Service Manager Clyde Sheets & Staff have always done a great service for me and my family. Thank You for your service. Tommy & Judy Standridge More

Pulled in for an oil change. Joe took my truck immediately. My truck was complete and ready to go with 30 minutes. I also had three young children with me from another country. They speak no Engli immediately. My truck was complete and ready to go with 30 minutes. I also had three young children with me from another country. They speak no English, but all employees were very friendly and Joe went beyond just being friendly and provided 75 cents for them to purchase bubble gum out of a bubble gum machine. Thanks Joe! More

My husband and I were recently at the Larry Hilll service center to get our truck repaired. During our time there, one of the employees, Joe,was assisting us.I must say that Joe was one of the most customer center to get our truck repaired. During our time there, one of the employees, Joe,was assisting us.I must say that Joe was one of the most customer friendly workers that we have ever encountered. From the first moment, he welcomed us, was extremely professional and made us feel special. We are senior citizens and are grateful when younger people treat us with so much respect and friendliness. He is a real asset to the dealership and we will certainly recommend Larry Hill to our friends. More

Attentive and caring service consultant. Joe is an asset to Larry Hill Ford! I will continue to do business with Larry Hill because of the customer service his employees continue to offer. to Larry Hill Ford! I will continue to do business with Larry Hill because of the customer service his employees continue to offer. More

I have purchased two used vehicles and one new vehicle from Larry Hill Ford. .The customer service has always been Great. ..The service department has always been very helpful. .I would highly recommend a from Larry Hill Ford. .The customer service has always been Great. ..The service department has always been very helpful. .I would highly recommend anyone looking for a vehicle, go to Larry Hill Ford. More

My name is Cindy Palmer, I purchased a certified pre-owned 2012 Ford Fusion in November of 2012. My car had been starting every time ever since I bought it. The one day it didn't, I had already be pre-owned 2012 Ford Fusion in November of 2012. My car had been starting every time ever since I bought it. The one day it didn't, I had already been out in it once that day. I needed to make a quick trip to the store, and when I went to start it, all it did was click and dash lights flashed as it did. The next morning I called the service dept. they informed me to call the roadside service to have it towed in. I called the service department and talked with James Blevins to inform him the car was on its way there and the issue I was having. Later that day, I spoke with James, and he said I had a bad battery. He also ask if I had changed the battery because it was not a motorcraft battery and there were guidelines he had to follow under the warranty. I stated that I had not changed nor had any services performed by anyone other than their service department because it was still under the bumper to bumper warranty. He suggested I speak with the used car manager. I am terribly sorry I cannot recall his name. I explained the issue and he took some information from me and said he would check into it and get back with me. I finally called back several hours later to find out what the outcome of his investigation was. I was informed by him that it was not covered. I was a little upset due to the fact that I bought this certified (BY THIS FORD DEALERSHIP) pre-owned car under the assumption it was up to par. I called James and explained to him what I was told & that I wasn't happy. He was very understanding to my concerns. He explained to me the cost & installation services they offered. He also said he would speak to his service manager to see if he could meet me halfway on the cost. I explained that it was so late in the afternoon that I wouldn't be able to get anyone to help me get the car and that I would have to leave the car overnight. He said he would give me a call the next morning & let me know about the battery. The following morning I got his call and he said he was not able to meet halfway on the cost, but that they would replace it completely!!!!!! YEAH!!! I thoroughly thanked him. Happy customer. More

On my second visit they jump on my small repair and had me out of there in 30 minutes. They would of fix the problem on the first visit but had to order parts. me out of there in 30 minutes. They would of fix the problem on the first visit but had to order parts. More