Cleveland Ford - Service Center

I had my car for about a week and started hearing some very faint noise. I took it in just to have it checked out. James was very helpful and had his team check the car. Turns out the little problem I tho very faint noise. I took it in just to have it checked out. James was very helpful and had his team check the car. Turns out the little problem I thought it was, was a lot bigger than I thought. The wheel bearing was going out. James informed me that my car was going to be covered under the warranty and it was all going to be taking of. They got us a nice rental car and even had Enterprise pick us up from the dealership. The best part is that none of it cost me a dime. They were amazing! Got my car today and it is running better than ever! More

Everyone at Larry Hill Ford has always been exceptional. I will always bring my truck here for service. Everyone is always so nice and helpful. I will always bring my truck here for service. Everyone is always so nice and helpful. More

The dealership employees were very professional and they were neat in their appearance. They completed a thorough inspection of my vehicle and provided a detailed "report card" upon completion. were neat in their appearance. They completed a thorough inspection of my vehicle and provided a detailed "report card" upon completion. More

Joe Trentham is the guy I look for when getting my vehicle serviced...always courteous and friendly and takes care of my needs in a timely manner vehicle serviced...always courteous and friendly and takes care of my needs in a timely manner More

I want say that from the very get go I found the sales person ( Mr. Dolberry) very friendly and he presented himself as someone who really cared about us as customers and not just another sale. He also wa person ( Mr. Dolberry) very friendly and he presented himself as someone who really cared about us as customers and not just another sale. He also was up front and honest and direct about the information I was looking for in buying my daughter her new car. When it came time to close the deal Mr. Fulkerson the manager talked to us and was very professional and courteous in helping us as people and not just another sale and reassured us that we were appreciated for our doing business with them. So I will be not only telling family and friends about buying and doing business here but will also be doing my business here when it comes time to buying another vehicle. Thanks to you all for making this happen and it being a pleasant experience. Sincerely, Mr. Rodney LaVallie More

The service department at Larry Hill Ford has always shown tremendous professionalism when discussing concerns and treated us with respect. Vehicle was ready in a realistic time frame. This type of shown tremendous professionalism when discussing concerns and treated us with respect. Vehicle was ready in a realistic time frame. This type of survey causes one to become frustrated. Several times, words had to be retyped and resubmitted. After selecting the Ford brand serviced 3 times the survey was rejected. More

Joe was great in getting my vehicle in for service very quickly and performing the service expediently. I would definitely recommend this dealership for your service needs! quickly and performing the service expediently. I would definitely recommend this dealership for your service needs! More

I brought my F-250 to Larry Hill for routine maintenance and thought Joe Trentham did an outstanding job as my service consultant. He was very professional and friendly and went out of his way to make sure and thought Joe Trentham did an outstanding job as my service consultant. He was very professional and friendly and went out of his way to make sure all my needs were meet and questions answered. While I was there it was busy at the service desk and Joe managed several different customers and task simultaneously making sure each of our needs were meet and in a very timely manner. It was clear that Joe was a hard worker and dedicated to taking care of the customer. The next time I need service on my truck I will call Joe Trentham! More

I entered the service department at Larry Hill Ford for a normal service while in the middle of my work day. Joe understood my limited amount of time, and made me quite comfortable that I would be completed normal service while in the middle of my work day. Joe understood my limited amount of time, and made me quite comfortable that I would be completed in a timely manner. He was right! The staff was very friendly and eager to help. I would recommend this dealer to all of my friends. More

I took my 2011 Ford F150 Lariat Limited in to have a key made and have them remove the mykey settings. Joe Trentham was very courteous and knew exactly what I needed. Didn't have to wait long until I was o made and have them remove the mykey settings. Joe Trentham was very courteous and knew exactly what I needed. Didn't have to wait long until I was on the road home. I will be getting my truck serviced at this Dealer. I also recommend Larry Hill Fords service dept. More