Cleveland Ford - Service Center

Great job I had a problem with my 2012 Ford Escape and Larry Hill ford fixed it. provided me transportation from my house, and even comped me an oil change. Ver I had a problem with my 2012 Ford Escape and Larry Hill ford fixed it. provided me transportation from my house, and even comped me an oil change. Very customer focused. They were willing to do the right thing. Went beyond what was required. Thanks James Blevins More

Great service! I am so thankful to have a FORD from Larry Hill Ford! When it's time for a service, they provide you transportation to your job or home within reason I am so thankful to have a FORD from Larry Hill Ford! When it's time for a service, they provide you transportation to your job or home within reasonable distance. The driver was so friendly and drove very carefully! Thanks again for the service! More

Most expensive oil change ever!!!! HA,HA,Ha,Ha!!!!!!! My husband and I went in for oil change on our Mitsubishi that we had bought exactly one year ago at Larry Hill Imports from Randy Ringler, and as al My husband and I went in for oil change on our Mitsubishi that we had bought exactly one year ago at Larry Hill Imports from Randy Ringler, and as always great timely, friendly and prompt service. As we were waiting for oil change to be completed we decided to look around the lot at several of there trucks that we passed on the way in, that I fell in LOVE with, thought about trading up my vehicle. But as I am the one that just got the new vehicle just a year ago, I thought I would share the love and let my husband get the new one this time, as his vehicle was older and multiple things were going wrong with it. We took a Kia Soul (Hot Red) for a test drive and just loved it. Randy is our salesman for live, and was great this time as well, helped us get our application and trade in taken care of with out any delays. Mike Fulkerson Sales Manager checked on us several times to make sure everything was going ok, and that we did not need anything, and had no questions about the transaction. We signed all the closing papers and contracts with Majdi Awad Business Manager ensured we understood everything about contracts and payments and different options we had available, before closing everything. We thank everyone from the service to Larry Hill him self for employing a great and friend staff. WE WILL BE BACK FOR NEXT CAR!!!! More

My Ford Ranger As soon as I arrived Joe came out and asked what I needed done,and he let me know how long it would be and everything that I pointed out to him was to As soon as I arrived Joe came out and asked what I needed done,and he let me know how long it would be and everything that I pointed out to him was took care of in about one an a half hours. Joe was very courteous and showed me everything they did and asked was there anything else that I needed.I think Joe did a great job getting all that I needed fixed. More

Pleased This young man was very professional and courteous in my time of distress. This is my first trip for service at this dealership and thanks to this emp This young man was very professional and courteous in my time of distress. This is my first trip for service at this dealership and thanks to this employee I left in a much improved attitude. I am suppose to return for some repeat service work on my new to me used car and I hope that it all ends good. I hope to be able to update after all work is said and done. If this employee can deliver what he promises then I will be most satisfied and by word of mouth will let all I know what an outstanding place of business this must be to hire such awesome employees. Fingers crossed. More

Ford Fusion Service Joe and Clyde Sheets Service Department always takes care of me during my service visits. I put a lot of miles on my vehicles and they service my veh Joe and Clyde Sheets Service Department always takes care of me during my service visits. I put a lot of miles on my vehicles and they service my vehicles with that knowledge and makes sure my vehicles are in top condition before leaving. Joe does a great job in getting my service completed timely and that everything has been taken care of. More

Larry Hill Ford - Excellent customer service I purchased my Expedition new at Larry Hill Ford and have always taken it to them for service. I am always greeted with courtesy and friendliness and I purchased my Expedition new at Larry Hill Ford and have always taken it to them for service. I am always greeted with courtesy and friendliness and oftentimes am greeted by the Service Manager. I depend on Larry Hill service to keep me informed of maintenance items of which I may not be aware. They are always thorough to check out my vehicle for things requiring attention, or soon to require attention, and they provide a written copy of their findings. I have never had a bad experience at Larry Hill Ford and have no reservations in recommending them to anyone for sales or service. More

My experience with Adam Green I went to Larry Hill Ford on 4-10-2014 to get my brakes checked on my 2011 Ford Mustang GT 5.0... Upon waiting I was checking out 2014 cars, a very fr I went to Larry Hill Ford on 4-10-2014 to get my brakes checked on my 2011 Ford Mustang GT 5.0... Upon waiting I was checking out 2014 cars, a very friendly gentleman approached me and asked if I would like to drive one. I politely said no just getting my brakes checked and he said you have plenty of time. So I drove a 2014 Mustang GT 5.0 and I also drove it home thanks to Adam... You did awesome!!! More

Great experience My sister and I were on a long trip towing a horse trailer with a Ford truck. The truck broke down in Cleveland, Tennessee. We were towed to Larry Hi My sister and I were on a long trip towing a horse trailer with a Ford truck. The truck broke down in Cleveland, Tennessee. We were towed to Larry Hill Ford. Everyone we came in contact with at this dealership was so friendly and professional. These guys could teach a class on customer service. They are the absolute best! More

Joe Trentham is very professional!! When I called him, he had me bring my car right in.... he was ready with paperwork when i arrived and he had me on my way to w is very professional!! When I called him, he had me bring my car right in.... he was ready with paperwork when i arrived and he had me on my way to work in minutes!! My repair was done in a timely matter and he offered a rental but I did not need!! I just want to say thank you Joe for being AWESOME!! I have since referred my boss to Larry Hill Ford service department!! I am positive he will be satisfied!! More