Cleveland Ford - Service Center

Ford F150 Triton Two Piece Sparkplug Replacement I have a 2008 F150 Crew Cab with 160,000 miles and the 5.4 liter Triton engine with the two piece spark plugs. I ran Techron and Marval Oil in the ga I have a 2008 F150 Crew Cab with 160,000 miles and the 5.4 liter Triton engine with the two piece spark plugs. I ran Techron and Marval Oil in the gas for a couple tankfuls and went to replace the plugs and coil over plugs (COPs). The first came out without breaking but the second broke off in the head. I sucessfully removed it from the head with the Lisle tool. But I am on vacation and should be spending time with my daughter instead of changing spark plugs. So I called Marshamize Ford in Chattanooga who sold me the truck and they wanted $495 plus $100 for every plug they broke off and said I would have to leave the truck with them a couple days. Larry Hill quoted $258 plus tax for replacing the remaining six plugs with my Champion one piece plugs (never have to worry about breaking them off in the head ever again) and Accel COPs. Larry Hill Ford took me in at 1:00 pm and returned the truck to me at 4:30 pm the same day no ands, ups, or extras! They removed the six remaining plugs without breaking them and left the plugs and original Ford COPs in my trruck. The Champions were gapped to 0.045" and the engine runs perfectly. I greatly appreciate the professional mechanics at Larry Hill who know how to handle this Ford design defect and did not run up a bill I do not need as I just finished putting my daughter through college and now she will hoprfully be going on to medical school. Larry Hill has all my repair work from now on and all future truck purchases. So if you have a 2003 through 2009 F150 Triton with the two piece plugs go to the Champion one piece plugs and have Larry Hill Ford install them for you. Larry Hill Ford also performed a multipoint inspection on the truck and reported no other work was needed which was expected because I just replaced the brakes, shocks, and topped all the fluids. They were honest and did what they said they would for the price they quoted. I like these guys. More

General Manager/Applied Ind. Technologies Jerry was very friendly and helpful to me with providing a ride to my office while my car was in service. He was professional and courteous. Jerry was very friendly and helpful to me with providing a ride to my office while my car was in service. He was professional and courteous. More

service very helpful in getting me to and from dealership with up most courtesy and friendliness very prompt in calling as to when he would pick me up.great very helpful in getting me to and from dealership with up most courtesy and friendliness very prompt in calling as to when he would pick me up.great service. thanks More

Service Experience As checked above it was a very good experience. Just keep doing what you are doing. Jerry and all other employees I encountered were very friendly a As checked above it was a very good experience. Just keep doing what you are doing. Jerry and all other employees I encountered were very friendly and helpful. Always have been in my experiences. More

New trans. Had my sons 2009 fusion in for transmission issue found that it had to be replaced. Joe Trentham went over pricing with me and I found that the price Had my sons 2009 fusion in for transmission issue found that it had to be replaced. Joe Trentham went over pricing with me and I found that the price was fair based on research of other service providers in the area . I have 4 ford vehicles and take all to Larry Hill for service and am a very satisfied customer. More

Road emergency We were traveling and were 1,000 miles from had an emergency. James and Shane took care of us in fine fashion got us back on the road quickly. Thank We were traveling and were 1,000 miles from had an emergency. James and Shane took care of us in fine fashion got us back on the road quickly. Thank you so much you are lucky to have a staff like these two. Hope all your employees are of the same quality. Thank you Jim and Diane Cooley rangermortgage@yahoo.com More

Jerry Johnson went far beyound what he had to do. AWESOME! Jerry Johnson goes far beyond what he has to do to make sure the customers are happy. Very nice, considerate and really cared just AWESOME! Jerry Johnson goes far beyond what he has to do to make sure the customers are happy. Very nice, considerate and really cared just AWESOME! More

Service Associate Appreciation I really appreciate Jerry for the work he does at Larry Hill Ford. Any time I am in the service department Jerry always does anything he can to make m I really appreciate Jerry for the work he does at Larry Hill Ford. Any time I am in the service department Jerry always does anything he can to make my experience in the service center as easy and pleasant as possible. Jerry is by far the best service associate that i have ever felt with at Larry Hill Ford. More

They cared! Earlier today my wife & I wrote a review about having a blue ink spot on our leather seat. We decided to call the Service Department and tell them wh Earlier today my wife & I wrote a review about having a blue ink spot on our leather seat. We decided to call the Service Department and tell them what we suspected had happened. You couldn't believe how concerned and supported about our issue over this little ink spot. That's what matters! They cared. They offered to pay for professional service, not even sure that it happened there. We really appreciate that level of professionalism. Don't know where Mr Hill found this quality of employees, because now days you don't see them very often. And we will certainly continue with this dealership after today and many more years to follow. More

Very friendly They serviced my SUV in a very short time without an appointment. Initially the quote was different than the actual charge, but when questioned, they They serviced my SUV in a very short time without an appointment. Initially the quote was different than the actual charge, but when questioned, they immediately fixed it without any hassle. Very friendly staff! I just moved to TN from Ohio and need a Ford Dealer to service my car, hoping to find one as good as I had in Vandalia. I will definitely return to Larry Hill for service because of convenient location and great service! More