Cleveland Ford - Service Center

Jerry Johnson Jerry is very courteous, friendly, and helpful. He always greets you with a smile He makes the experience of having to have my vehicle serviced enjoya Jerry is very courteous, friendly, and helpful. He always greets you with a smile He makes the experience of having to have my vehicle serviced enjoyable. More

Thank you Jerry has helped me several times when I have brought my car in for service. He has always got my car done on time and fir the price I was told or for Jerry has helped me several times when I have brought my car in for service. He has always got my car done on time and fir the price I was told or for less!! Great job. More

Awesome I had to get an oil change before I went back home to New Jersey. I had a bad experience at another service center where they refused to do my oil cha I had to get an oil change before I went back home to New Jersey. I had a bad experience at another service center where they refused to do my oil change. My mother in law purchased her car there so figured we would give it a try and luckily they did. The service department is amazing and if I lived closer this would be my service center. I truly had a great experience and am grateful I did not have to go to Valvoline. More

Service Department Associate Great service. Very friendly. Dependable and professional. Mr. Johnson always displays an outstanding professional attitude with myself and other Great service. Very friendly. Dependable and professional. Mr. Johnson always displays an outstanding professional attitude with myself and other customers. I will always bring my vehicles for service to Mr. Johnson. More

Rev. Dr. Courteous, short wait, efficient porcess. As usual everyone friendly and helpful. Clean and comfortable waiting area with WiFi, free coffee, and TV. I Courteous, short wait, efficient porcess. As usual everyone friendly and helpful. Clean and comfortable waiting area with WiFi, free coffee, and TV. I will be back.dr More

Larry Hill Ford Service Department Service Department Associate, Jerry Johnson was such a professional and courteous individual. He attended to me with a positive attitude and assisted Service Department Associate, Jerry Johnson was such a professional and courteous individual. He attended to me with a positive attitude and assisted me in getting the best service possible. What could have been a stressful situation was actually pleasant because of his kindness and flexibility. I really appreciate his help and consideration. More

Mike Fulkerson Helped me out My parents needed a problem fixed and Mike helped us when we thought it couldn't be helped! Thank you Thank you Thank you!! Your time and Attention wa My parents needed a problem fixed and Mike helped us when we thought it couldn't be helped! Thank you Thank you Thank you!! Your time and Attention was so much appreciated! I'm sure your job can be trying sometimes but you never missed a beat! You were Great! Angie Lawson More

Service of F-150 2013 STX Ford truck Joe Trentham has been taking my trucks in for service for Maybe 3 trucks that I know of. He always treats me in a professional and very polite manner Joe Trentham has been taking my trucks in for service for Maybe 3 trucks that I know of. He always treats me in a professional and very polite manner. I will contunue allow Larry Hill Service Dept. take care of my service and repair needs. More

Ford F-150 Service Took my F-150 in for service on a Saturday, they were busy but I was taken care off very promptly. The Service Consultant was very friendly and profe Took my F-150 in for service on a Saturday, they were busy but I was taken care off very promptly. The Service Consultant was very friendly and professional to all of the clients that were there. I will take my truck back for service when it is needed again More

Ford F150 Triton Two Piece Sparkplug Replacement I have a 2008 F150 Crew Cab with 160,000 miles and the 5.4 liter Triton engine with the two piece spark plugs. I ran Techron and Marval Oil in the ga I have a 2008 F150 Crew Cab with 160,000 miles and the 5.4 liter Triton engine with the two piece spark plugs. I ran Techron and Marval Oil in the gas for a couple tankfuls and went to replace the plugs and coil over plugs (COPs). The first came out without breaking but the second broke off in the head. I sucessfully removed it from the head with the Lisle tool. But I am on vacation and should be spending time with my daughter instead of changing spark plugs. So I called Marshamize Ford in Chattanooga who sold me the truck and they wanted $495 plus $100 for every plug they broke off and said I would have to leave the truck with them a couple days. Larry Hill quoted $258 plus tax for replacing the remaining six plugs with my Champion one piece plugs (never have to worry about breaking them off in the head ever again) and Accel COPs. Larry Hill Ford took me in at 1:00 pm and returned the truck to me at 4:30 pm the same day no ands, ups, or extras! They removed the six remaining plugs without breaking them and left the plugs and original Ford COPs in my trruck. The Champions were gapped to 0.045" and the engine runs perfectly. I greatly appreciate the professional mechanics at Larry Hill who know how to handle this Ford design defect and did not run up a bill I do not need as I just finished putting my daughter through college and now she will hoprfully be going on to medical school. Larry Hill has all my repair work from now on and all future truck purchases. So if you have a 2003 through 2009 F150 Triton with the two piece plugs go to the Champion one piece plugs and have Larry Hill Ford install them for you. Larry Hill Ford also performed a multipoint inspection on the truck and reported no other work was needed which was expected because I just replaced the brakes, shocks, and topped all the fluids. They were honest and did what they said they would for the price they quoted. I like these guys. More