Cleveland Ford - Service Center

The service staff is very knowledgeable and care about providing the best service possible. They asked me questions about my experience with Ford as well. providing the best service possible. They asked me questions about my experience with Ford as well. More

delayed detail Due to work schedule and trip to NY the detailing of the car purchased for my wife was delayed. But true to his word Jeff came thru as promised even Due to work schedule and trip to NY the detailing of the car purchased for my wife was delayed. But true to his word Jeff came thru as promised even though it was 6 weeks later. Highly recommend Cleveland Ford !! More

great as far service goes you can't beat them ,Ryan Martin is the best at getting your service work done fast and right the first time so you don't have to as far service goes you can't beat them ,Ryan Martin is the best at getting your service work done fast and right the first time so you don't have to make trip after trip More

Amazing service. Always in contact with the customers for updates in the vehicule. Love it. Serviced my Ford F150 2011. Ciji was my Service representative updates in the vehicule. Love it. Serviced my Ford F150 2011. Ciji was my Service representative More

For the best deal go see Eddie he will doWhat ever it For the best deal go see Eddie he will do What ever it takes to get you in the new or used car or truck Thanks Eddie for everything For the best deal go see Eddie he will do What ever it takes to get you in the new or used car or truck Thanks Eddie for everything More

Transmission I had to have a transmission replaced and Ryan kept me informed on everything. I wish it could have been cheaper especially when the labor cost almost I had to have a transmission replaced and Ryan kept me informed on everything. I wish it could have been cheaper especially when the labor cost almost as much as the transmission did More

Great! Took our Mercury Mariner in for needed warranty work. Ryan was great and took extra care to answer my questions and make me comfortable. Work was co Took our Mercury Mariner in for needed warranty work. Ryan was great and took extra care to answer my questions and make me comfortable. Work was completed same day. My wife and I are happy! More

The service department is very professional ! Answered many questions quickly and helped me understand the service needed for my SUV! Also guided me in finding a rental car with a great discount . Answered many questions quickly and helped me understand the service needed for my SUV! Also guided me in finding a rental car with a great discount . More

Horrible customer service They talked down to me and told me to check with Nissan to get my axle fixed after an oil change. I did and found out that didn't replace my air filt They talked down to me and told me to check with Nissan to get my axle fixed after an oil change. I did and found out that didn't replace my air filter box, had to buy one, told Cleveland Ford and they didn't offer an apology or reimbursement!!!! More

Service dept. Had to have car towed in due to very dead battery. Ryan Martin is my service advisor and immediately got the car into service to diagnose the problem Had to have car towed in due to very dead battery. Ryan Martin is my service advisor and immediately got the car into service to diagnose the problem. Battery was under warranty, replaced, and everything was taken care of in a most polite, professional manner. Ryan is always available for any questions or concerns I may have. The service department at Cleveland Ford is always very busy, but I have never felt rushed or pressured. More