Cleveland Ford - Service Center

Great Customer Servive Jerry has had to take me home and pick me up several times while my car was getting fixed. He is very friendly and courteous. Thank you for all you do Jerry has had to take me home and pick me up several times while my car was getting fixed. He is very friendly and courteous. Thank you for all you do for your customers to make us feel special. More

Jerry Johnson mr hills best asset Jerry Johnson has gone over and above his call of duty. Dropped my 2013 avenger off at Larry hill ford for its 40,000 mile inspection. Or also known Jerry Johnson has gone over and above his call of duty. Dropped my 2013 avenger off at Larry hill ford for its 40,000 mile inspection. Or also known as 499,00 inspection. Me Johnson gave me a ride home and intern picked me up after the car was finished . Keep up the good work mr Johnson your one more reason I keep coming back to Larry hill ford. More

service dept had trouble with my f-150 came in with no appointment , they took it in and repaired it all with in hours, also gave me a car to use while repair wher had trouble with my f-150 came in with no appointment , they took it in and repaired it all with in hours, also gave me a car to use while repair where being done, this is the 3rd car I have bought from them and will continue buying from them because of fantastic service dept. great place to do business with 5 stars all the way More

Customer Service very friendly and helpful First time dropping my vehicle at this dealership. Jerry Johnson the courtesy driver was great! I really appreciate this service from the dealership First time dropping my vehicle at this dealership. Jerry Johnson the courtesy driver was great! I really appreciate this service from the dealership and really enjoyed Jerry as the driver. My experience with the service department so far has been great. I am working with Chris to get my sync media button and usb port working again. Chris was very friendly and responsive to my Explorer. It is great to show up to a Ford dealership and have friendly staff members like Jerry and Chris. More

Service drop I dropped my car off for service and jerry took me home. He was friendly and nice and offered to come pick me up when my vehicle was finished. Definit I dropped my car off for service and jerry took me home. He was friendly and nice and offered to come pick me up when my vehicle was finished. Definitely a great service to offer. More

Charges I had never been charged Sales Tax on labor before . The bill had sales tax charges on the entire 400.00 bill when parts were only 143.00 . In the pas I had never been charged Sales Tax on labor before . The bill had sales tax charges on the entire 400.00 bill when parts were only 143.00 . In the past I have only been charged sales tax on the parts never labor . I said something but got no where ???????I trade cars fairly often and have been looking at the new mustangs but I would not trust this dealership now . They did offer me a ride back to my home being that no one could pick me up which was nice and the service dept. guys were friendly . So far my car seems fixed we will see More

Very friendly staff I visited for routine maintenance, and Jerry and the staff were all very friendly and thorough in answering my questions. Jerry checked on the progre I visited for routine maintenance, and Jerry and the staff were all very friendly and thorough in answering my questions. Jerry checked on the progress of my maintenance and kept me well informed. More

Service Fast and Efficent Fast efficient service. Joe at service desk called me by name and assisted getting my car in for oil change and tire rotation.. It was a rainy day and Fast efficient service. Joe at service desk called me by name and assisted getting my car in for oil change and tire rotation.. It was a rainy day and I had to leave the car to go back to work Jerry Johnson took me back in the courtesy van and called back to tell joe to have another problem checked on my car that I had forgot to advise them of. Jerry always see that I get to and from when I have to leave the car he goes out of his way to help. More

service on my 2013 fesita all done correct,in a very timealy manner,had coffee,personal environment,wifi if needed,thanhed for business,told of all done to vehicle,nice experie all done correct,in a very timealy manner,had coffee,personal environment,wifi if needed,thanhed for business,told of all done to vehicle,nice experience More

unhappy with service center, four of us tried to get somethi When I first bought my Altama it was used 2009 but in great shape and clean. Every time I put the brakes on it squealed and I took it back, they claim When I first bought my Altama it was used 2009 but in great shape and clean. Every time I put the brakes on it squealed and I took it back, they claimed moister in the brakes. Moister everyday and sometimes it got quieter, but never went away. I took my car back 5 times in 3 months due to " low tire" light on. They would check it out in the service center and say it's ok now and turn the light off. Two weeks later I was back, same problem. I would also remind them of the brake problem, they would never check it out for me, still had the same comment, moister.......I wrecked my car trying to stop quickly when I came upon a stalled car, on a bad curve in the pitch black dark, trying to stop suddenly at 30/35 mph. My brakes squealed then and I don't feel totally stopped me like it should. It was our and fault, but I do blame Larry Hill Ford Service Center for not checking out my brakes like I kept asking them too when I kept taking it in so many times with the Squilling brakes and tire problems. This was right after I bought it for over $18,000 ......never again going to Larry Hill. They did not do me right at all. A friend help me get the car and she too call them and complained to them. So now I'm out of a nice car. I made payments for 9 months of $375, then got the Apr down (per my friend, she had it in her name) my new payment went to $227, I paid that for about 4 months, then took out my pension from my job and paid $14,000 cash, to pay it off because I wanted it out of her name and into mine. I was hoping this would help with my credit as well if the bank knew I was paying on it but it didn't. I got the car put in my name in October 2014, and November 18, totalled it by hitting that car because we couldn't stop fast enough on a dry road. So I was given $8500, minus $1000 insurance deductible, because in Tennessee you're only allow 8500 miles a year. A 2009 car that looks immaculate and due to 106,000 miles on it I got a fair blue book rating for too high mileage. So I have to find something really cheap and hopefully dependable. More