Cleveland Ford - Service Center

Great service Service experience great, as usual. Larry Hill Ford always gets me in and out quickly. Joe T. was very helpful as well. He had said it would be an ho Service experience great, as usual. Larry Hill Ford always gets me in and out quickly. Joe T. was very helpful as well. He had said it would be an hour and a half but they were done in under 45 minutes. Very satisfied and will always get my Ford serviced here. More

Service of vehicle I just had my first service experience on my vehicle. I must say it was one of the most pleasant and positive experiences I've ever had with a servic I just had my first service experience on my vehicle. I must say it was one of the most pleasant and positive experiences I've ever had with a service department. They made me feel like they really wanted to help and was glad I was there. More

Good service We have been taking our car and truck to Larry Hill, for service at least 12 years, we have always been pleased with the service. We have been taking our car and truck to Larry Hill, for service at least 12 years, we have always been pleased with the service. More

highway problems solved ON APRIL 11,2015 I EXPERIANCED TROUBLE WITH THW WINDOW ON THE DRIVERS DOOR. THE WINDOW WAS DOWN AND WOULD NOT GO UP. THIS WAS A THIS WASCOOL SPRING M ON APRIL 11,2015 I EXPERIANCED TROUBLE WITH THW WINDOW ON THE DRIVERS DOOR. THE WINDOW WAS DOWN AND WOULD NOT GO UP. THIS WAS A THIS WASCOOL SPRING MORNING. I DROVE INTO LARRY HILL FORD NOT EXPECTING TOO MUCH SERVICE BEING SATURDAY. PATRICK GOOGER THE SERVICE ADVISOR WAS EXTREMELY HELPFUL WITH MY PROBLEM. HE TOOK THE VEHICAL RIGHT IN AND HAD A SERVICE TECH WORK ON IT IMMEDIATELY. THEY ALSO KEPT ME ADVICED TO WHAT REPAIRS WERE NEEDED. BROKEN WIRES WERE REPAIRED WITHIN THREE HOURS OF MY ARRIVAL. I REALLY APPRECIATE THE FINE SERVICE AND FRIENDY ATMOSPHERE OF THIS BUSINESS. More

friendly service Very friendly service. Picked me up when car was done. Had car ready when they said. Checked with me before dgoing anything. Made me feel comfortable. Very friendly service. Picked me up when car was done. Had car ready when they said. Checked with me before dgoing anything. Made me feel comfortable. More

Service Experience (Patrick Googer & Jerry Johnson) This was my first experience dealing with Larry Hill Ford. I brought my F150 in to address some issues including the separator plate on the transmiss This was my first experience dealing with Larry Hill Ford. I brought my F150 in to address some issues including the separator plate on the transmission. From the initial phone call setting up the appointment to the day I picked up my vehicle, Patrick Googer displayed superior customer service by making sure that I stayed up to date and that the job was completed in a timely manner. On the day I dropped off my vehicle, Jerry Johnson provided a courtesy ride to bring me back to my place of employment. Jerry was very courteous, and when dropping me off, he confirmed my phone number in case the service department needed to reach me. Jerry also made sure that I had transportation arrangements before I exited the vehicle. I am very appreciative of how fast my vehicle was serviced and how these two gentlemen made sure that the end result was a satisfied customer. Because of this, I will be looking to Larry Hill Ford for my future needs. More

jerry Johnson! Jerry Johnsons promp service is a great quality to Larry hill ford. Dropped my truck off. Chris is taking care of my service and jerry brought me ho Jerry Johnsons promp service is a great quality to Larry hill ford. Dropped my truck off. Chris is taking care of my service and jerry brought me home because I work third shift. I want to thank jerry for the quick ride home and the pleasant conversation. Jerry is a good man. Take care of him Larry hill!!!! More

Great service Jerry Johnson did a great job of getting me in and out for oil change/service. Jerry Johnson did a great job of getting me in and out for oil change/service. More

Jerry Johnson the service Dept Associate my husband and I took our 2011 to get it serviced on May 12,20115. We also wanted the air system checked out. It wasn't cooling like it should. Ever my husband and I took our 2011 to get it serviced on May 12,20115. We also wanted the air system checked out. It wasn't cooling like it should. Everyone there was very nice to us. Since they thought it might be a good while before the Air could be ready with coolet . We were asked if we wanted to be dropped off somewhere. We said yes, since I am on the heart transplant list at Vanderbilt, Nashville , Tn. I am living off a LVAD heart pump , which runs off battery when I am not at home. My husband explaned to service man how important it was to get the car ready soon as possible. Jerry Johnson was the one to take us to where we wanted to go. He had two other people to take and drop off at different places before us. After he dropped those people off . He told us he had gotten the call our car was ready. He was so nice and friendly we enjoyed our ride with him. We talked to him and learned some about him. and he about us. We really did enjoy it. He treated us like a friend instead of a number. More companies should have more people like Mr Johnson. But really all of the people at Larry Hill was very helpful and friendly. Mr Johnson just stood out he was so nice. Brenda & Carroll Gregory Cleveland, Tn More

Service Had a great experience at the service center of this dealership. Patrick was extremely helpful and considerate, as was Jerry who drove me to and from Had a great experience at the service center of this dealership. Patrick was extremely helpful and considerate, as was Jerry who drove me to and from work while my car was in the shop. More