Cleveland Ford - Service Center

Left Door Ajar light came on when door was closed Joe Trentham handled every concern and took care of getting my car fixed. Jerry Johnson took me to the Barbershop. I would reccommend this dealershi Joe Trentham handled every concern and took care of getting my car fixed. Jerry Johnson took me to the Barbershop. I would reccommend this dealership. More

Transmission issue Started having transmission issues in 2014 with my 2012 F150 bought brand new at Larry Hill Ford. I kept being told there was nothing wrong, took it Started having transmission issues in 2014 with my 2012 F150 bought brand new at Larry Hill Ford. I kept being told there was nothing wrong, took it it to another Ford dealership this year who pulled up the issue on the 2012 F150 from 2013 and had it fixed within days under warranty. More

2007 Ford Focus They got ne in and out in no time short. They treated me with respect, and said they appreciated me as a customer and for bring my car to be serviced They got ne in and out in no time short. They treated me with respect, and said they appreciated me as a customer and for bring my car to be serviced there. More

Great Experience Jerry Johnson greeted me at the service entrance and took care of getting my car serviced. He was very nice. The oil change was handled very efficie Jerry Johnson greeted me at the service entrance and took care of getting my car serviced. He was very nice. The oil change was handled very efficiently. More

Great people and experience We just had our first 5000 mile service done on our 2016 ford fusion. Got there early and was taken back pretty fast. Great experience. We just had our first 5000 mile service done on our 2016 ford fusion. Got there early and was taken back pretty fast. Great experience. More

Thank you Larry Hill Ford We were traveling through Cleveland, TN on the interstate when we had a tire start going flat on the way to a funeral in Knoxville, TN. We ended up h We were traveling through Cleveland, TN on the interstate when we had a tire start going flat on the way to a funeral in Knoxville, TN. We ended up having to be towed to Larry Hill Ford. I was unable to accompany my husband to the dealership because I am handicapped and could not climb into the cab of the rollback. I called ahead to the dealership and was greeted by the sweetest man--Mr. Jerry Johnson. From the moment I spoke to him, he genuinely cared about what we were going through. He put the Service guy--Chris on the phone with me and let me explain the situation. In a town where we knew no one, we immediately felt at ease. Mr. Jerry Johnson came to pick me up in the courtesy van. We were devastated to find out not only were we going to miss my uncles funeral, but were stranded till a replacement tire could be obtained. Mr. Johnson went above and beyond trying to make a bad situation better. Chris was informative in letting us know our options. We very much appreciate Larry Hill Ford and Chris, and especially Jerry! In the end, everything turned out well and we returned home safely and felt like we made new friends. Sincerely, Bobby and Paula Dyer Piedmont, AL More

Excellent!!!! All I can say is, it was a wonderful experience! The Service Department was outstanding. Our Service Consultant was Mr. Joe Trenthan who went above All I can say is, it was a wonderful experience! The Service Department was outstanding. Our Service Consultant was Mr. Joe Trenthan who went above the call of duty to assist us. Service was performed in a timely manner. We even got a chance to meet Mr. Clyde Sheets, Parts and Service Director. When we picked up our son car that evening Mr. Joe Trenthan had left for the day. After looking over the Vehicle Report Card, we notice that our son needed tires for his car. So, I began to ask Mr. Clyde Sheets questions regarding tires. He give us a lot of great information about tires. He immediately came outside and looked at the tires on the car, and wrote down the tire size. He told us that he would have Mr. Joe Trenthan check into some tires for us, and have him call us first thing in the morning. Well, Mr. Joe Trenthan phoned early that next day with tire prices and other information that would assist us in making a business decision. Wow, what a Team of integrity and commitment!!! We feel safe with our son's car being serviced at Larry Hill Ford... More

Top Notch Customer Service My air conditioner was making a knocking sound, when I turned it off, so I took it to Larry Hill Ford. Joe was very helpful and explained everything My air conditioner was making a knocking sound, when I turned it off, so I took it to Larry Hill Ford. Joe was very helpful and explained everything without being condescending, even though I'm sure I came across as a clueless female driver. Even though my car is now past the warranty for this particular repair, I feel most comfortable with the service and products used at Larry Hill Ford. More

Awesome service I always receive great service with a friendly atmosphere at Larry hill service center. The work there is always the best and always done in a timely I always receive great service with a friendly atmosphere at Larry hill service center. The work there is always the best and always done in a timely manner. I always have a good experience. More

oil change and replace air bags I got two letters telling me to have my air bags replaced. The first one said to wait till I got the second one and then make an appointment. I did ju I got two letters telling me to have my air bags replaced. The first one said to wait till I got the second one and then make an appointment. I did just that. I went in and waited and waited and finally they came out and said they did not have my part. I came back for my free oil change two weeks later and guess what they fixed my air bags and changed my oil. Joe was great I just wished when I called the first time they told me they had to order the part I needed. More