Cleveland Ford - Service Center

Excellent service! My family and I were recently traveling from Savannah, Ga. To Nashville for Business Expo. Our Ford truck began having problems. We contacted the near My family and I were recently traveling from Savannah, Ga. To Nashville for Business Expo. Our Ford truck began having problems. We contacted the nearest Dealership and were told they couldn't see us until next week. We called Larry Hill Ford and talked to Jerry Johnson. He was extremely helpful. He said he would try and work us in because we were traveling. We were diagnosed and fixed and on our way in several hours! Thanks Larry Hill Ford and especially Jerry Johnson, More

Great service and quick repair Never have a problem with getting quick friendly service. Always have had a great experience when dealing with the service department. Jerry is the n Never have a problem with getting quick friendly service. Always have had a great experience when dealing with the service department. Jerry is the nicest guy you could ever meet More

Car Service I was helped by very friendly employees. I was given a ride back to work and picked up promptly when my vehicle was finished. The service was complete I was helped by very friendly employees. I was given a ride back to work and picked up promptly when my vehicle was finished. The service was completed within the time frame given. Kudos to Larry Hill Ford! More

Ford Escape Service I took my 2015 Ford Escape in to be serviced. Jerry Johnson, the service department associate, made sure I was informed about the service my car was g I took my 2015 Ford Escape in to be serviced. Jerry Johnson, the service department associate, made sure I was informed about the service my car was getting. He was courteous, even walking me to the car after it was serviced. Good experience. More

Air conditioneer not working properly. Jerry and the techs were very through diagnosing the problems with the A/C system. In the safety check they found the rear brake pads almost down to m Jerry and the techs were very through diagnosing the problems with the A/C system. In the safety check they found the rear brake pads almost down to metal. They also checked to see if any recalls were for our Fusion and handled it. They had to order some parts to complete the A/C repair. They called us the next morning to let us know that the parts had been delivered before we made the 23 mile trip to have the work completed. Larry Hill Ford is the only place any work has been done on our 2010 Fusion. We have put over 125,000 miles on it. It still averages over 33.5 mpg in our day to day driving. Thank Jerry and your service techs. for their great service. More

regular maintenance Had my oil changed and tires rotated. Was there only about an hour and Jerry Johnson took good care of my truck. Great service and good price. Had my oil changed and tires rotated. Was there only about an hour and Jerry Johnson took good care of my truck. Great service and good price. More

Great Service Department There was a recall on my 2011 Ford Fusion. When I called to schedule the service, Jerry Johnson helped me make the appointment. He answered all of my There was a recall on my 2011 Ford Fusion. When I called to schedule the service, Jerry Johnson helped me make the appointment. He answered all of my questions regarding the issue and scheduled the appointment around my work schedule. I made it a point to ask for him when I took it in, and he was courteous, professional and very personable. Great service from him! Larry Hill Ford needs more employees like Mr. Johnson. More