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940 Reviews of Cleveland Ford - Service Center
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May 15, 2016
Larry Hill Ford Service Department LHF's Service Department exemplifies the true nature of what a service experience should be. Kind, courteous and knowledgeable. They also demonstrat LHF's Service Department exemplifies the true nature of what a service experience should be. Kind, courteous and knowledgeable. They also demonstrate the rational sense needed when the customer is dissatisfied with the service. A specific representative, Jerry Johnson, is an excellent choice for the customer's first impression when requesting vehicle service. His friendly greeting and assertive attention to a customer's needs exceed expectations. Please note that I have the choice to take my vehicles to a Ford service center that is less than 2 minutes from my work. However, based on past experiences and disappointment with that service center, I choose to take my vehicles to LHF because of people like Jerry Johnson and the service department as a whole! Thank you. More
by jharden25
Employees Worked With
Jerry Johnson
May 14, 2016
Service for 2012 Ford Focus Thanks to Jerry Johnson and his staff, my experience last week at Larry Hill Ford service department in Cleveland, Tn. was very pleasant. Friendly Thanks to Jerry Johnson and his staff, my experience last week at Larry Hill Ford service department in Cleveland, Tn. was very pleasant. Friendly service, very competent and accommodating. Thanks again, Jerry. Dennis Moore More
by punkin
Employees Worked With
Jerry Johnson
May 14, 2016
Quick Did not have to wait when I arrived at the dealership. My oil change was quick. The staff was friendly and the price was reasonable. Did not have to wait when I arrived at the dealership. My oil change was quick. The staff was friendly and the price was reasonable. More
by mgcook01
Employees Worked With
Joe Trentham
May 06, 2016
Service on new Ford Explorer My husband and I have been very pleased with our experiences at Larry Hill. We recently took our new Explorer in for a service and their customer serv My husband and I have been very pleased with our experiences at Larry Hill. We recently took our new Explorer in for a service and their customer service and communication/attention to detail was more than I expected. We love Larry Hill Ford and their salemen and service men. More
by Lauren Lastoria
Employees Worked With
Jerry Johnson
May 01, 2016
Service of my Ford Fusion and Chrysler Town and Country When I walked in the door, Jerry Johnson met me with a smile and a warm welcome. He asked me what I needed and I told him I needed service on my Ford When I walked in the door, Jerry Johnson met me with a smile and a warm welcome. He asked me what I needed and I told him I needed service on my Ford Fusion which I purchased from Larry Hill shortly before. It was time for an oil change and I want to keep my lifetime warranty current. Jerry went beyond my expectations in providing excellent service. When one of the technicians missed a back tail light that wasn't working on his inspection, Jerry made sure it was done right and sent it back to get fixed at no charge, then apologized for the mistake. This is what I consider to be integrity at the heart. Thank you Jerry for your excellent service today. I brought back my 2014 Chrysler Town and Country which I purchased elsewhere for service this same day. Jerry provided the excellent service again to this vehicle. I will definitely return to Larry Hill Ford for my continued service. Jym Hitte Satisfied Customer More
by JAMES E HITTE
Employees Worked With
Jerry Johnson
April 28, 2016
Thanks Jerry! Great service experience in working with Jerry Johnson! His positive, supportive interest in answering all of my questions was great, and I sincerely Great service experience in working with Jerry Johnson! His positive, supportive interest in answering all of my questions was great, and I sincerely appreciated his constant, cordial contact, keeping me informed of the status of my repair work. His professionalism, coupled with a positive "can do" approach, made this experience a great one! LHF has a fine service rep in Jerry Johnson! More
by Rob
Employees Worked With
Jerry Johnson
April 26, 2016
Awesome service as usual! Jerry is such a great representative to deal with! I have dealt with him many times, and he is always so pleasant and very helpful. I really appreci Jerry is such a great representative to deal with! I have dealt with him many times, and he is always so pleasant and very helpful. I really appreciate how he keeps me updated every step of the way. Thank you Jerry! More
by CheezyPoofz
Employees Worked With
Jerry Johnson
April 25, 2016
Great Service Very Helpful Went out of way to service my needs and was very Quick. I would recommend to all. Waiting area very nice and comfortable Very Helpful Went out of way to service my needs and was very Quick. I would recommend to all. Waiting area very nice and comfortable More
by mag210
Employees Worked With
Jerry Johnson
April 21, 2016
Above & Beyond I took my Ford F-150 in for service and was taken care of by Mr. Jerry Johnson. After my service was complete I was told I had some issues that needed I took my Ford F-150 in for service and was taken care of by Mr. Jerry Johnson. After my service was complete I was told I had some issues that needed to be addressed under the hood. After going over the items it was a cost of $1,200.00 extra to fix these issues. Mr. Johnson immediately started trying to find answers for me. He ask if I had ever bought an extended warranty for my truck. After thinking for a minute, I responded yes. He immediately went to the computer and started exploring. Turns out I only paid my deductable and the rest was covered by my warranty. Mr. Johnson definitely went above and beyond to meet my need. He is truly an asset to the Larry Hill family. I would strongly refer Larry Hill and Mr. Johnson for any service need you have. More
by CFD 245
Employees Worked With
Jerry Johnson
April 21, 2016
Very Friendly and Helpful I was greeted immediately by Jerry Johnson as I entered the service area. He had my F150 Truck back to me within 45 minutes. He assisted in my departu I was greeted immediately by Jerry Johnson as I entered the service area. He had my F150 Truck back to me within 45 minutes. He assisted in my departure. Jerry was very friendly, knowledgeable and helpful. Thank you for this experience. More
by Trucker5000
Employees Worked With
Jerry Johnson
