Cleveland Ford - Service Center

Service stars We recently bought a pre owned car here and were pleasantly surprised to have oil changes and tire rotations free for first year. After taking it in f We recently bought a pre owned car here and were pleasantly surprised to have oil changes and tire rotations free for first year. After taking it in for service to get tires done, I had a great experience dealing with service dept . It was very fast and professional. I have endured days of waiting at other Ford dealerships and was very happy with such a quick turnaround. From sales to service this dealership has kept their promises. More

quick oil change Jerry Johnson is the man..very friendly, got me in and out for a fast oil change.that's about all for now.good day Jerry Johnson is the man..very friendly, got me in and out for a fast oil change.that's about all for now.good day More

outstanding service Neftaly Cedno, in my opinion a pivotal part of this business he understood my situation and needs so he expedited the process so I didn't have to resc Neftaly Cedno, in my opinion a pivotal part of this business he understood my situation and needs so he expedited the process so I didn't have to reschedule anything in my busy life as an experience salesman, I can tell that he knows what he is doing, the overall experience was the best so far I had with a dealer. More

Goes above and beyond I have been a long time customer of this dealership as well as the service center. I always had very good service. I wish at times I didn't have to I have been a long time customer of this dealership as well as the service center. I always had very good service. I wish at times I didn't have to have service on my car....but Jerry always makes it a "best as can be expected" experience. He has always gone above and beyond to you feel like you're being taken care of. More

Oil Change & Tire Rotate I brought my car in and it went through the oil change and tire rotation in less than 20 minutes. The service consultant went over all that was done a I brought my car in and it went through the oil change and tire rotation in less than 20 minutes. The service consultant went over all that was done and upcoming maintenance in an easy to understand manner. Very professional. More

Great customer service! Jerry Johnson helped me in the service department with a tire I needed. He was prompt with his communication and very friendly. The department was ver Jerry Johnson helped me in the service department with a tire I needed. He was prompt with his communication and very friendly. The department was very accommodating and Jerry went above and beyond to be sure I was pleased with the service. I highly recommend this dealership and service department! More

Doing what it takes for excellent service Not every visit, to every service center, always turns out to be perfect…that’s just life, no one is perfect. With that being said, it’s what happens Not every visit, to every service center, always turns out to be perfect…that’s just life, no one is perfect. With that being said, it’s what happens next that will define a truly world class operation. Ron Penepent really takes the “bull by the horns” and turns those “not so perfect” times into the reason I’ve been coming to Larry Hill for all my Ford needs since moving to TN over six years ago. Great job Ron! More

Throttle repair Jerry Johnson Service Department Associate kept me informed of the repair needed to fix a warranty issue on my car after it was towed in from the high Jerry Johnson Service Department Associate kept me informed of the repair needed to fix a warranty issue on my car after it was towed in from the highway. He was curtious and helpful with trying to solve an electrical issue with the dashboard. He's the best! More

Chris Jones in the service department is excellent. Chris Jones in the service department is excellent with customer service. He is an expert with people and deserves to be recognized. Chris Jones in the service department is excellent with customer service. He is an expert with people and deserves to be recognized. More

Best Ford Dealership service you'll ever get! The guys in the service department here really helped me out. The technician had to abruptly leave but another guy covered down for him and fixed my p The guys in the service department here really helped me out. The technician had to abruptly leave but another guy covered down for him and fixed my problem on the spot. This is truly what customer service is all about. I don't live in the area but if I did, I'd make this my new dealership for maintenance on my truck. Thanks guys! More