Cleveland Ford - Service Center

Joe trentham My 2011 f150 pick up had a light in the dash to come on I took it to Larry hill to get it turned off and find out what it was Joe took my truck back h My 2011 f150 pick up had a light in the dash to come on I took it to Larry hill to get it turned off and find out what it was Joe took my truck back had to order a part .Joe took care of my truck and got me a rental More

Service plan I brought my 2014 Ford Focus in for its next Car Care Service Plan, each time I bring it in, Ron Penepent opens he door and asks how he can help. I g I brought my 2014 Ford Focus in for its next Car Care Service Plan, each time I bring it in, Ron Penepent opens he door and asks how he can help. I give him my booklet & he takes out the next coupon. This time I asked about a letter I received from Ford about a Software Update Program 15B22, he said that they do not handles those on Saturdays, and he gave me the name of the person I needed to call during the week to schedule the update. Each time, Ron tells me how many vehicles are in front of me and gives an estimate when it will be ready, he usually tells me about an hour to hour (1 hr to 1 1/2 hrs) & half to two hours (2 hrs), but it is usually done before that time, the longest I've waited has been about an hour. When the car is ready he goes over the paper work with me and asks if I have any questions, then he walks me to the door & tells me where my car is parked. I purchased my car about a year ago from Jason Dolch, he was so helpful, and understanding that I needed a low monthly payment, he stayed with me until all the financing was finished, made sure the car was washed & vacuumed, and removed all my personal items from my old car & put them in the new car. Once in a while he still contacts me to see how the car is doing & how my son is doing in the Army. Ron Penepent always greets me at the door and gets the car in for service as quickly as possible. I plan to keep my car for a long time, but if I need to purchase a new car, I will be back at Larry Ford to see Jason & Ron for the service. Whenever I hear of someone looking for a car, I recommend Larry Hill Ford & Jason Dolch More

Service department We always purchase our vehicles from Larry Hill Ford. Excellent service. Clyde Sheets the service manager is very helpful. We have always been pleased We always purchase our vehicles from Larry Hill Ford. Excellent service. Clyde Sheets the service manager is very helpful. We have always been pleased with our Fords! More

OIl Change service Great job and did not take as long as expected, price is very good for it being a dealership. Will always bring my truck here. Great job and did not take as long as expected, price is very good for it being a dealership. Will always bring my truck here. More

Shudder in f250 My new 2016 f250 has been acting up and after talking with joe Trentham he had me come in and had the computer reflashed while I waited . Joe got me My new 2016 f250 has been acting up and after talking with joe Trentham he had me come in and had the computer reflashed while I waited . Joe got me in and out on a timely manner. Thanks Joe for taking care of this issue !! More

Recall service and brakes Jerry did a great job communicating throughout the day what my options were in repairing my vehicle. He also arranged quick pick up shuttle back to m Jerry did a great job communicating throughout the day what my options were in repairing my vehicle. He also arranged quick pick up shuttle back to my vehicle by lunch. More

Ford Escape Concerns I had several concerns about how my Escape was running. Spoke with Joe Trentham and he had me bring it in to be checked. They thoroughly checked my I had several concerns about how my Escape was running. Spoke with Joe Trentham and he had me bring it in to be checked. They thoroughly checked my vehicle and I really appreciate the work Joe and the others put in. Thanks guys! More

very friendly, and helpful Good folks.. Everyone was very helpful and I appreciated the service. They made me feel that my needs and concerns where important to them.. I would r Good folks.. Everyone was very helpful and I appreciated the service. They made me feel that my needs and concerns where important to them.. I would recommend these folks to my friends More

Amazing people!!! Joe Trentham was great! Walk in for an oil change and walk back out knowing your car is still good and safe for my family! I was in and out in about 3 Joe Trentham was great! Walk in for an oil change and walk back out knowing your car is still good and safe for my family! I was in and out in about 30 minutes! Talk about good customer service!!!!! Thanks Larry Hill for my new car and excellent customer service! More

Satisfied I had my truck serviced on 6/28/2016 and the folks at Larry Hill are awesome, and friendly and jerry Johnson was so nice. I had my truck serviced on 6/28/2016 and the folks at Larry Hill are awesome, and friendly and jerry Johnson was so nice. More