Cleveland Ford - Service Center

F150 Service I brought my truck in for routine service and as what now seems to be a very normal thing, Jerry Johnson was going out of his way to attending to me. I brought my truck in for routine service and as what now seems to be a very normal thing, Jerry Johnson was going out of his way to attending to me. He came to the waiting room multiple times to update me of its status and how I can avoid eating in the future. Made me feel like I was the only one being serviced. It's always a joy to see him. More

very timely service easy to make appointments and they took my truck right in. showed me the parts that need to be replaced before they did it. everyone is friendly. easy to make appointments and they took my truck right in. showed me the parts that need to be replaced before they did it. everyone is friendly. More

Great Customer Service!!!!! Jerry Johnson provided me with a great first time experience at Larry Hill Ford and I will definitely return when my Truck is in need of service again Jerry Johnson provided me with a great first time experience at Larry Hill Ford and I will definitely return when my Truck is in need of service again.. More

Service This was the first service on my F150. Jerry Johnson provided excellent customer service very friendly and the work was done within the timeframe he This was the first service on my F150. Jerry Johnson provided excellent customer service very friendly and the work was done within the timeframe he quoted. I will continue to have my truck serviced there.. More

Quick service Had me in and out in 30 minutes when I had my car serviced. Very friendly as well. I had bad experiences with Marshall mize Ford every time I been the Had me in and out in 30 minutes when I had my car serviced. Very friendly as well. I had bad experiences with Marshall mize Ford every time I been there such as it taking 4 hours for an oil change WITH an appt. not only once but twice among other issues. Ron Penepent made sure that didn't happen to me at Larry hill. I'll def. never take my car to marshall mize again. More

Warranty Airbag Work Took 2 hours less than we thought for the swap and Jerry Johnson in service was great! They also provided shuttle service to and from my house which w Took 2 hours less than we thought for the swap and Jerry Johnson in service was great! They also provided shuttle service to and from my house which was very helpful. More

Very Pleased! I brought my 2013 Ford Fusion in for a recall. Jerry Johnson always goes out of his way, going the EXTRA MILE for people! When Jerry makes his famous I brought my 2013 Ford Fusion in for a recall. Jerry Johnson always goes out of his way, going the EXTRA MILE for people! When Jerry makes his famous saying...."..I'll take care of you"! He really does back -up his saying . I feel Larry Hill Ford has some great employees!! And, Jerry Johnson is one of the top ones ! I am proud to say, they handled the recall very well. And, saw that I was given a rental car ! Thanks, Jerry Johnson & Thanks, Larry Hill Ford !!! Sincerely, Denise M. More

warranty service work for 2015 Ford Edge Very impressed with the service I received at Larry Hill Ford. Their service consultant was very helpful. They replaced the defective part on my Edge Very impressed with the service I received at Larry Hill Ford. Their service consultant was very helpful. They replaced the defective part on my Edge which was under warranty and balanced my tires and replaced my key battery for free. Highly recommended. More

Blue 2013 Ford Truck Ron Penepent did a wonderful job providing service for my Blue 2013 Ford Truck. I have known Ron for a number of years, and he does a great job for h Ron Penepent did a wonderful job providing service for my Blue 2013 Ford Truck. I have known Ron for a number of years, and he does a great job for his service clients. High marks for Ron. More

Very time efficient It was time for my truck to be serviced. Took it in right after lunch. Joe Strengths said they would get right on it very short wait time. It was time for my truck to be serviced. Took it in right after lunch. Joe Strengths said they would get right on it very short wait time. More