Cleveland Ford - Service Center

Always a good experience Usually I make an appointment for service and I'm in and out in an hour. Last week, I realized I was overdue for service, so just showed up on a Fri Usually I make an appointment for service and I'm in and out in an hour. Last week, I realized I was overdue for service, so just showed up on a Friday morning and expected to spend the morning there. I was out in less than two hours. I was pretty impressed. I have purchased five vehicles from Larry Hill and have always had good experiences with both sales and service staff. Thanks Joe Trentham for taking care of me and my Flex! More

Great Service Our entire service experience was excellent. From the time we arrived to the time we picked up our van Ron was communicative, honest, and accurate. Our entire service experience was excellent. From the time we arrived to the time we picked up our van Ron was communicative, honest, and accurate. We will be happy to bring our other vehicles in for service. More

Super dalesman Bought a car for my daughter last year and just at dealership for service. Our salesman met us at service department. My daughter and I chose to look Bought a car for my daughter last year and just at dealership for service. Our salesman met us at service department. My daughter and I chose to look at cars, used and new. Our salesman was honest about financing on a used car-longest term available. Suggested looking at new cars but made it clear the decision was ours.. We chose to trade in my daughters vehicle for new car. Salesperson worked with finance department to get 0% financing and a warranty to cover car for length of finance term. The choice to purchase, however, was ours. Chose to purchase new car. This is second vehicle purchased from this salesman and would recommend him to friends. Available to customers after sale and ready to assist with any issues. More

oil change/tire rotation A* service, Was in an out in an hour. A* service, Was in an out in an hour. Ron Penepent provided excellent customer service. Highly recommended to others. Just ask for Ron. He will take good care of you too. More

Excellent mechanic Jerry Johnson was very kind and explained the repairs and coverage of warranty to me. He was very knowledgeable on the Ford Focus. I left with confid Jerry Johnson was very kind and explained the repairs and coverage of warranty to me. He was very knowledgeable on the Ford Focus. I left with confidence my car was fixed. More

front end alignment My bus needed a quick front end alignment, and Larry Hill came through. Joe Trentham said that it would be done quickly, and it was. Thanks, Joe! My bus needed a quick front end alignment, and Larry Hill came through. Joe Trentham said that it would be done quickly, and it was. Thanks, Joe! More

Jerry Johnson's service is as good as it gets . . . After years of using the service department at Larry Hill Ford, I now look for Jerry the moment I walk through the door, and I am disappointed when he After years of using the service department at Larry Hill Ford, I now look for Jerry the moment I walk through the door, and I am disappointed when he is not there. All of the service reps are wonderful, but Jerry's competence, professionalism, and pleasant personality make me feel that my automobile is in the best of hands, and that Jerry lifts service levels to a new high. I cannot recommend him, or Larry Hill Ford, enough. More

my experience was pleasant and everyone was friendly. Everyone was friendly and service was great. I never have issues when I go in for oil changes. Everyone is always helpful. I recommend Larry Hill Ford Everyone was friendly and service was great. I never have issues when I go in for oil changes. Everyone is always helpful. I recommend Larry Hill Ford to others as well. More

LHF ...what a blessing! First time Ford buyer n LHF staff made it such a blessing to purchase a new car!! Salesman Desmond McBee was the best, Victor n DUke incredible with t First time Ford buyer n LHF staff made it such a blessing to purchase a new car!! Salesman Desmond McBee was the best, Victor n DUke incredible with the business n financing part of the purchase!! Service was wonderful...I mean everyone so kind and friendly...genuine!! Oh I will definitely buy again from LHF!! More

Service department I was told it was first come first served. I was the second person in line when the service department opened. Waited 3 hours after seeing people com I was told it was first come first served. I was the second person in line when the service department opened. Waited 3 hours after seeing people come in after me and leaving. So decided to asked about my car. And said he would check on it. Instead of coming back to me first, he sees another couple who came in 2 hours after me, to tell them what is wrong with their car and they also fixed their car and they left. Then decides to come to me and tell me they just put the machine on my AC to test it to see why it was blowing hot air. Then comes back and said it would be the next day before they have my car ready and that they would pay for a rent a car for me to drive and that he called and they was on the way to pick me up from the service department waited another 45 minutes for someone else to call the rent a car place to see where they were. Come to find out they said that was the first call they received. So get back to work about 1 pm and they call at 2:45 pm saying my car was fixed. So they makes me know I was sitting there for 4 hours while they fixed everyone's car but mine. More