Cleveland Ford - Service Center

Nice friendly and willing to help you out Went in to get my car serviced and the service was great but I had an issue not anything major and the service guy was really quick to fix the problem Went in to get my car serviced and the service was great but I had an issue not anything major and the service guy was really quick to fix the problem and it was done in good timing. More

Service Dept unreliable Your service Dept is terrible I had a car with a recall came down the service manager took my information was supposed to call when parts came never g Your service Dept is terrible I had a car with a recall came down the service manager took my information was supposed to call when parts came never got the call came in on another issue with a work vehicle so ask about my car they lost my information set it up to come at the end of that week came and they didn't have me down this is my daughters car so I'm very upset about BUT you had a employee name Jerry Johnson who step up and took care of me if not for him I was gonna get on social media and let everyone know how bad I was treated but you can thank him I'm not but I will not recommend your dealer ship by the way my co worker test drove a 67k truck that day but after this he went to another dealer and bought the truck. More

Warranty Repair I took my 2010 F-150 Lariat in for a missing and loss of power problem My consultant was Ron Penepent. Ron had the technician drive my vehicle and d I took my 2010 F-150 Lariat in for a missing and loss of power problem My consultant was Ron Penepent. Ron had the technician drive my vehicle and diagnose the problem. Because it was a extended power train warranty with Fidelity Warranty , they had to send a n adjuster in to okay repair. Ron arranged for a rental F-150 to drive while repairs were being done. He kept me informed about the status of my claim and also about the time I could expect my vehicle back. Ron was great to work with and I am very satisfied with the repairs. The truck runs great. Larry Hill Ford should be pleased to have such a professional working for them. Charles Winston More

Jerry Johnson provides great experience When I entered the Service Department I was met with an immediate helpful "What can we do for you". I met Jerry Johnson, Service Advisor, and immediat When I entered the Service Department I was met with an immediate helpful "What can we do for you". I met Jerry Johnson, Service Advisor, and immediately gave me assurances he would take care of the process, and he did. After taking my information I waited he informed me of what to expect, time-wise and made no promises when it would be looked at or repaired (I really appreciate the honesty), but assured me it would be done as soon as possible. In the meantime I requested a ride to my home from the dealership, which Mr. Johnson had arranged. He called me promptly today (day following receiving the vehicle). This was most likely the best experience I have had bringing a vehicle in to any establishment, anytime. [HOWEVER: when I approached the desk to receive paperwork and key to my vehicle, the young lady at desk had her head down speaking into her cell phone. Although only 7-8 seconds passed before she looked up it still was bothersome to me this happened.] More

oil change and diesel exhaust fluid I called Ron Penepent to see about service, he said they were booked up but he'd try to get me in the next morning. Upon arrival at the dealership, Ro I called Ron Penepent to see about service, he said they were booked up but he'd try to get me in the next morning. Upon arrival at the dealership, Ron greeted me, did paperwork quickly and said he'd get me worked in within a couple of hours. I left anticipating a two or more hour wait. Ron called within about 45 minutes telling me the truck was ready. It made my schedule for the rest of the day work perfectly. Ron is a real asset for the service department. More

Service Associate My basic service on my Ford Flex was handled very well. Both Jerry Johnson and Joe Trentham did a great job. These guys were knowledgeable, kind, an My basic service on my Ford Flex was handled very well. Both Jerry Johnson and Joe Trentham did a great job. These guys were knowledgeable, kind, and professional! They treat me like I matter! RP More

another good visit to Larry Hill ford for maintenance Always friendly, professional, clean, and honest. I'm able to bring my laptop with me and get work done while I wait, and this time, they were done w Always friendly, professional, clean, and honest. I'm able to bring my laptop with me and get work done while I wait, and this time, they were done with my car before I was even done working! More

Service Dept Very pleased with the service dept. Always willing to help and always great customer service. The service writers are always very helpful, friendly a Very pleased with the service dept. Always willing to help and always great customer service. The service writers are always very helpful, friendly and courteous. Would recommend to anyone. More

Service on truck I highly recommend Larry Hill Ford in Cleveland, Tn for your vehicle needs. I recently had an issue with my Ford F-150 and Chris Jones and the folks a I highly recommend Larry Hill Ford in Cleveland, Tn for your vehicle needs. I recently had an issue with my Ford F-150 and Chris Jones and the folks at Larry Hill worked with me until they were able to locate the issue. They were very accommodating to my needs and went out of their way to fix the problem. I have bought many new vehicles from Larry Hill Ford, and always have all my service work done by the friendly professional staff for many years. A big thanks to Chris Jones the crew at Larry Hill for being there to help out. Jeff Beene More

Very Happy! I am always amazed at the wonderful service I receive! They are consistent and personable. Jerry even walked me to my vehicle when it was finished! N I am always amazed at the wonderful service I receive! They are consistent and personable. Jerry even walked me to my vehicle when it was finished! Now thats service! More