Cleveland Ford - Service Center

Road trip saved by Ron Penepent, Service Consultant When I needed headlamps for a trip Ron Penepent would not stop until he cordinated the needed process to get me on the road in spite of a really heavy When I needed headlamps for a trip Ron Penepent would not stop until he cordinated the needed process to get me on the road in spite of a really heavy work load. Without his extroidinary efforts I would have had to cancel a trip that was very important to me. Thank you Mr. Penepent and the service team at Larry Hill Ford for consistently excellent service. More

Battery and Re-call Battery had gone bad in my 2011 Fusion. It was one that Ford had put in and still under warranty. Ron Penepent checked it out. He came back to me a Battery had gone bad in my 2011 Fusion. It was one that Ford had put in and still under warranty. Ron Penepent checked it out. He came back to me and said that they would replace for free and there were also a couple of re-calls on my car. I left the car with him. He called the next day (shorter wait than expected) and said it was ready. My car performed much better. They honored everything at no expense to me. To be honest, I expected to hear that something else was wrong or needed to be done and it would cost me dearly. "Bait and Switch" is what society has come to expect now days. Ron was courteous, kind, and professional. I will be back. Thanks! More

Excellent experience Ron Penepent went above and beyond to get my car and me back on the road. I had trouble when trying to get back to my family. Back on the road in 24 h Ron Penepent went above and beyond to get my car and me back on the road. I had trouble when trying to get back to my family. Back on the road in 24 hours. Thank you More

JERRY JOHNSON Jerry was so wonderful to work with...he even remembered my first and last name when I came back to pick up my car. He has always been so friendly an Jerry was so wonderful to work with...he even remembered my first and last name when I came back to pick up my car. He has always been so friendly and helpful. More

Pleasant experiance Mr. Johnson was quick to respond when I walk in. I felt like he had my best interest at heart. I liked and trusted him. He was a nice guy. I'm an old Mr. Johnson was quick to respond when I walk in. I felt like he had my best interest at heart. I liked and trusted him. He was a nice guy. I'm an older guy and I felt comfortable with him. Roger Payne More

RON PENEPENT SERVICE CONSULTANT RON PENEPENT HAS HANDLED MY SERVICE MANY TIMES. HE IS COURTEOUS, PERSONABLE, VERY FAMILIAR WITH ANY MECHANICAL ISSUE YOU HAVE BUT O SERVICE CONSULTANT RON PENEPENT HAS HANDLED MY SERVICE MANY TIMES. HE IS COURTEOUS, PERSONABLE, VERY FAMILIAR WITH ANY MECHANICAL ISSUE YOU HAVE BUT OF COURSE EXPLAINS WE HAVE TO LET THE TECH GIVE US THE FINAL DIAGNOSIS. EVEN AFTER AN OIL CHANGE, HE TAKES TIME TO GIVE YOU A GOOD RUN DOWN ON INSPECTION ISSUES THE TECH MAY HAVE FOUND. RON IS A VALUABLE ASSET TO LARRY HILL FORD. I HAVE CONFIDENCE IN HIM IN TERMS OF HONESTY OF WHAT MY F-150 NEEDS AND WOULD ALLOW NO UNNECESSARY CHARGE. Paul, Ooltewah, TN More

Wonderful Service! Great service. It was very fast. Joe got us in and out really quickly. They are always trying to make our experience a good one. Great service. It was very fast. Joe got us in and out really quickly. They are always trying to make our experience a good one. More

Quick and painless Great job by the service boys and the advisor I worked with, Jerry Johnson. Got me in and out in under and hour for my 5000 mile change. They did a Great job by the service boys and the advisor I worked with, Jerry Johnson. Got me in and out in under and hour for my 5000 mile change. They did a great job. More

Excellent service by Jerry Johnson, Service Advisor. Larry Hill Ford/Imports is an Outstanding Dealership. Have bought 2 new cars in last 18 months. Richard Howard, my sales rep. is excellent. Service Larry Hill Ford/Imports is an Outstanding Dealership. Have bought 2 new cars in last 18 months. Richard Howard, my sales rep. is excellent. Service department, especially Service Advisor, Jerry Johnson does a great job for me. Will be back! More

Great customer service Very friendly staff and reasonable pricing for the quality of work I would definitely recommend to any one needing service work performed on their ve Very friendly staff and reasonable pricing for the quality of work I would definitely recommend to any one needing service work performed on their vehicle More