Cleveland Ford - Service Center

Just want to reconize a couple of great people. We think Joe Trentham is the greatest in the service dept. He's very kind, friendly & very helpful in all situations. He's just a great guy. We think Joe Trentham is the greatest in the service dept. He's very kind, friendly & very helpful in all situations. He's just a great guy. More

Service Trip with a 2yr old! I was handled in a timely and courteous manner. Details of my service needs were made clear and I was given an estimate of time that service would be I was handled in a timely and courteous manner. Details of my service needs were made clear and I was given an estimate of time that service would be completed. I had my 2yr old granddaughter. The service waiting area was clean and capable of entertaining a 2yr old. My service was completed quicker than expected and inspection notes were explained clearly. I was made to feel appreciated as both a customer and Ford owner. One recall part is in need of being replaced.. I wasn't able to stay long enough to have the part replaced. The Service Rep said I should be just fine and come back as soon as I am able and they would have me in and out quickly to exchange the recall part with the new part. All in all, my experience was very pleasant, courteous and quick. Pretty good considering how many cars are serviced there daily!! More

Excellent Service Department! I was greeted warmly the second I walked in and my vehicle was taken in for an oil change right away. I appreciated Joe's courteousness and how I was I was greeted warmly the second I walked in and my vehicle was taken in for an oil change right away. I appreciated Joe's courteousness and how I was greeted by more than one employee during my visit. More

Always a great experience! They have been servicing my Freestar since 2013 and have always been great to work with! They do their best to get my vehicle in and out quickly, and They have been servicing my Freestar since 2013 and have always been great to work with! They do their best to get my vehicle in and out quickly, and they do a great job! Each service rep has been friendly and kind. While visiting with my 3 children, the service rep was super helpful getting my girls and I into our vehicle. More

Great Service I am very please with my Ford Edge. However, I am even more pleased with the service I have received from Larry Hill Ford. I bought my vehicle in 20 I am very please with my Ford Edge. However, I am even more pleased with the service I have received from Larry Hill Ford. I bought my vehicle in 2013. Since then the service received has been excellent: always professional, always responsive to my needs. In a few years I will be looking to purchase another vehicle. I will likely return to Larry Hill Ford mainly due to the service department. More

Quick and friendly service I brought my car in for an unscheduled oil change/tire rotation on a Saturday morning. These guys were great! I was in and out in less than an hour, e I brought my car in for an unscheduled oil change/tire rotation on a Saturday morning. These guys were great! I was in and out in less than an hour, even though there were plenty of cars in line. More

Service Experience Needed to have service done my daughter's car, and I appreciated the level of service from Jerry Johnson in the service department . He was very in Needed to have service done my daughter's car, and I appreciated the level of service from Jerry Johnson in the service department . He was very informative and called me back more than once with answers to my questions after needing to do some research. More

Great Service Took great care to get me in and out fast. Went in for general service and oil change. Offered me cup of coffee or bottle of water. Great people. Took great care to get me in and out fast. Went in for general service and oil change. Offered me cup of coffee or bottle of water. Great people. More

Exceeded my expectations I had made an appointment online to get my car serviced & when I got there they said the online is not working. I was very disappointed as I travel ex I had made an appointment online to get my car serviced & when I got there they said the online is not working. I was very disappointed as I travel extensively & only have a window of time for these things. However, Ron Penepent, got me in and out in one hour!!! He suggested I call the next time I needed a service. I will do that and was very pleased with the service. More

service was very busy, came in with key problem and flat tire. Ron made special effort to get issues resolved very quickly. was impressed with his profession was very busy, came in with key problem and flat tire. Ron made special effort to get issues resolved very quickly. was impressed with his professional and personal response to my needs. I felt like I was a valued customer More