Cleveland Ford - Service Center

Very Quick i figured it would take a couple days to get what I needed done but they called me the same day I dropped off my truck. Very Quick And Friendly Servic i figured it would take a couple days to get what I needed done but they called me the same day I dropped off my truck. Very Quick And Friendly Service! More

Great service! I took my ford to get a regular service at this dealership. The service was quick and the guys were great. They helped me set an appointment to have a I took my ford to get a regular service at this dealership. The service was quick and the guys were great. They helped me set an appointment to have a recall serviced on my car and were extremely nice. I will always use this dealership and highly recommend them. More

Service Came in after lunch and the service department was very busy, I only needed a simple maintenance . He was able to get me in and out in less than an h Came in after lunch and the service department was very busy, I only needed a simple maintenance . He was able to get me in and out in less than an hour. Very friendly and professional. this is very important when I have a business to run and don't have time to sit still. More

Great service department Initial contact with dealer supplied wrong info for service appointments. I was told to make one, but in reality its first come, first serve. That asi Initial contact with dealer supplied wrong info for service appointments. I was told to make one, but in reality its first come, first serve. That aside, the service department staff, especially Ron Penepent and Terry the shuttle guy were courteous and professional. I really feel Ron went above and beyond to communicate the status of work, to get the work done on schedule and give me a fair shake on the cost. The experience made me a little less fearful of dealership service. More

Ron Penepent is awesome! Mr. Penepent welcomed me inside as soon as he seen me at the door. He was very quick and such a gentleman! It's nice to come here to get my oil chang Mr. Penepent welcomed me inside as soon as he seen me at the door. He was very quick and such a gentleman! It's nice to come here to get my oil changed and see his friendly face. This is the reason I come here because of the wonderful family friendly vibes a get. More

Excellent service by the service department Excellent customer service by Ron Penepent in the Service Department / he went out of his way to try to find a solution to my problem. Excellent customer service by Ron Penepent in the Service Department / he went out of his way to try to find a solution to my problem. More

Praise for Scott Burkart Service manager went above and beyond to help get my car finished, he even went back to the shop and finished rotating my tires so they could get me d Service manager went above and beyond to help get my car finished, he even went back to the shop and finished rotating my tires so they could get me done since I had been waiting so long. They had a problem with their oil pump and it got them way behind. Scott rose to the occasion. More

Ford Explorer Excellent Customer Service, took it the first time and did not get fixed correctly, called took it back, fixed the problem. Very helpful in getting p Excellent Customer Service, took it the first time and did not get fixed correctly, called took it back, fixed the problem. Very helpful in getting problem fixed. More

Great experience The service dept was beyond helpful. They made it a pleasant experience. Because I was on crutches they met me outside and help me get into another v The service dept was beyond helpful. They made it a pleasant experience. Because I was on crutches they met me outside and help me get into another vehicle so I could leave it. When I returned they were just as accommodating helping me get out of the other vehicle back into mine More

Service Recently purchased a "new to me" Ford Escape. Slight hiccup w/ recall & small tech issue. Scott Burkart handled the process with kind, efficient & pro Recently purchased a "new to me" Ford Escape. Slight hiccup w/ recall & small tech issue. Scott Burkart handled the process with kind, efficient & professional care.. Thanks More