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Cleveland Ford - Service Center

Cleveland, TN

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939 Reviews

939 Reviews of Cleveland Ford - Service Center

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March 06, 2019

great place wonderful place great people very knowledgeable! This is the geatest customer service experience can leave knowing i was in good hands. thanks so much More

by jag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Tackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2019

Very dissatisfied with the experience. I am very dissatisfied with the Cleveland Ford dealership. I would not recommend anyone doing business there. They are not knowledgeable and very unpr More

by Carguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron Tackett
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2018

Terrible, incompetent Service Department This service department is awful. Incompetent. Causes more problems than they fix. Beware do not take you vehicle here. Still have same noise thou More

by Kncjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Brandon
November 08, 2018

Good place I spoke to Ron and he fixed the problem thank you ron sorry about the bad survey all my experience has always been good and great staff More

by JosephTrentham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Towe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Penepent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Tackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2018

Fantastic Service Dealt with joel last week on some warranty repairs for my F150. Exceptional Service. In and our of service before I knew it. Absolutly phenominal serv More

by 5Quinns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Towe
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2018

Bad experience Cleveland Ford has had my wife’s car for 3 days to find a rattle in her dashboard and still don’t have any idea when it will be completed. This is on More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Spain
June 08, 2018

Continued service Had a small area where the paint had come off my doors, spoke to Brad Doty, and he stepped up to get the small areas painted. Went up and above for More

by Marymyersm
Recommend Dealer
Yes
Employees Worked With
Brad Doty
June 03, 2018

Trying to use service department Just to skip the problems I had in buying the car and then the all day experience for a 45 minute procedure to add Perma coating to the car here's my More

by jeffb
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
I don't know what employees I spoke to this time. Internet and "chat"personnel sent priority messages to the service department and internet sales manager but no one bothered to respond.
May 29, 2018

Excellent Customer Service for Vehicle Service My vehicle is approaching 100,000 miles and it was time to get specific maintenance performed. Mr. Crubaugh took my phone call when I was comparison More

by srmartintn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carter Crubaugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2018

Quick, Thorough, and Accommodating Cleveland Ford provided quick and thorough service of my 2015 Ford Fusion. They were very accommodating both with my time and the costs of the servic More

by TNTiger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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