Cleveland Ford - Service Center

Great The service staff is very professional. They listened to what I had to say and answered all my concerns. I would recommend this dealership to other pe The service staff is very professional. They listened to what I had to say and answered all my concerns. I would recommend this dealership to other people More

Scheduled maintenance Overall service was satisfactory. The reason I gave a satisfactory rating was because my cab chassis mounts were found to be defective after being rep Overall service was satisfactory. The reason I gave a satisfactory rating was because my cab chassis mounts were found to be defective after being replaced in June 2018 at crown ford in Fayetteville, North Carolina. The service representative at Cleveland Ford stated he would try to have the cab chassis mounts replaced at no cost if I sent him proof that mounts were replaced. Receipt of service was emailed to him Thursday August 8th. I believe the cab mounts should be replaced by Cleveland Ford at no cost to me. Cleveland Ford should be reimbursed by Ford for their work. Also a recall for the defective part should be initiated and the part should be redesigned to prevent further defects and expenditures More

Service Very nice place people very friendly and helpful they always help you in the journey to improve your satisfaction in making it a pleasant experience Very nice place people very friendly and helpful they always help you in the journey to improve your satisfaction in making it a pleasant experience More

Always a dealership that I can trust! I have used this dealership for my service needs for many years, and I am always provided with excellent service! Ryan Martin and Brian Taylor work to I have used this dealership for my service needs for many years, and I am always provided with excellent service! Ryan Martin and Brian Taylor work to make sure that my service needs and concerns are addressed, and my expectations of a timely and fair priced experience is always met. I feel that they go beyond other area service departments to meet my satisfaction, and my business is always appreciated! This is a very professional and courteous service department. More

Fabulous service by Ciji! Ciji Peters is the epitome of customer service! She took care of everything for me and made sure I was well informed the entire time. Ciji Peters is the epitome of customer service! She took care of everything for me and made sure I was well informed the entire time. More

Routine maintenance and oil change I have been servicing my ford f-150 at cleveland ford since 2015. Their service is execellent. and the maint. personell are knowledgeable and profes I have been servicing my ford f-150 at cleveland ford since 2015. Their service is execellent. and the maint. personell are knowledgeable and professional! I highly recommend them. More

Focusing on service before a trip. Took one of our Focus in for regular maintenance before a trip. The list we had was completed and an equally long additional list was recommended. We Took one of our Focus in for regular maintenance before a trip. The list we had was completed and an equally long additional list was recommended. We were on a short timeframe and it all was done so we were not delayed in leaving. Over 2000 miles so far (about half way through) and no issues with our 2012 Focus. 122000+ and who knows how many more. More

Ford Service Just wanted to thanks Ron Penepent for helping get my car is for service. I work out of state and only have one day that I can get my car serviced. Just wanted to thanks Ron Penepent for helping get my car is for service. I work out of state and only have one day that I can get my car serviced. I ran out of time and was not able to get online and schedule my appointment. Ron managed to fit me in and complete my service without having to put extra miles on my car and reschedule the next weekend. Thanks again Ron! Ricky Crews More

*No Service * No Business Twice I've tried to get my oil changed here, both times it would be days before they could get to it, Really! What a sad dealership here. Go to a quic Twice I've tried to get my oil changed here, both times it would be days before they could get to it, Really! What a sad dealership here. Go to a quick oil change store and get your service done, don't waste your time here at Cleveland Ford. Rated from a scale from 1 to 5 = neg -1 Nice Guy on a phone won't get the service done.... More

Save time and money and go somewhere else I will not give another dollar to this dealership. Very long story made as short as possible. Had trouble with my ford and had it narrowed down to the I will not give another dollar to this dealership. Very long story made as short as possible. Had trouble with my ford and had it narrowed down to the filters in the tank. I have zero means of dropping a 44 gallon tank at my house so I took it here to be fixed. They tell me it’s not the tank it’s wires to a sensor that are bad that are making it stall out well two days later and 400+ dollars down the toilet they claim it’s fixed. After driving it home I realized it was not fixed brought it back during my lunch the next day for him to hook it to a computer and say it’s fine. Fast forward to the afternoon it stalls out and dies unable to be restarted like before. So I end up getting told back after being told they would jump right on it Monday. Monday roles around I get no calls from them (ok must not have got to it) Tuesday I call around 6 and told my service provider will call me back he’s on the other line ( he didn’t) I call Wednesday morning and he is still on the phone. Call again around lunch he’s with another customer. Call again at 6 he’s back on the phone and will call me back (again he didn’t). Thursday rolls around I’m still searching for a phone call throughout the day I’m told by others that they personally grantee that he will call me back three times. Around 645 Thursday I call and keep calling from then til 7 only to have no one answer, so I leave a message. He calls me back in three to four mins finally and says that my trucks tank needed to be dropped and cleaned (this was also what I brought it to him to do in the first place) said it would cost 800 dollars but he’s tech is going on vacation so it would be another week. This is after telling me they would be on it as soon as I got it there. Needless to say I paid once again for my truck to be towed from cleveland ford to another shop to be fixed the right way. Main point: never have I ever felt let I’ve need to leave a comment let alone a story for a review but here I am. I’ve never been so mis treated or neglected in my life by any one or any business like cleveland ford did me. The empty promises and the doing nothing and charging me for it. Like I said to start I will not nor will my family ever give this company another dollar. BE WARNED More