Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cleveland Ford
Cleveland, TN
5,440 Reviews
Since 2003, Cleveland Ford has been serving the greater Chattanooga, TN area by providing top-notch new and Pre-Owned vehicles as well as high quality service in addition to giving back to the community. Our success lies in our ability to offer the best products, provide superior customer service, and invest in the people of Cleveland, Tennessee and beyond into Athens and Dalton, Georgia.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,440 reviews
March 20, 2020
Great service department awesome people that call to make sure you are satisfied. Always very nice and polite when you show up. Carter was awesome sure you are satisfied. Always very nice and polite when you show up. Carter was awesome More
by Buff in tenessee
March 19, 2020
I called to get an appointment for an oil change and got it right away. I got there and was treated with kindness they were very courteous and helpful. Thank you very much. it right away. I got there and was treated with kindness they were very courteous and helpful. Thank you very much. More
by kspangler322
Employees Worked With
Ryan Martin
March 13, 2020
JD was my salesman. He was a big help he and the staff worked with me until we got it right . I was hard bargain worked with me until we got it right . I was hard bargain More
by Jeremy southerland
Employees Worked With
March 04, 2020
This is my 5th purchase with this dealer,so obviously I like them. This experience was very unusual but in a good way. Definitely the fastest deal,so far and a good value. Braulio was laid back and straigh like them. This experience was very unusual but in a good way. Definitely the fastest deal,so far and a good value. Braulio was laid back and straight forward and honest,which I appreciated. More
by stacy parrott
Employees Worked With
Braulio Perez
March 03, 2020
Service Recently, had my car serviced at Cleveland Ford due to an issue with the technology, the display screen and connection. They took extremely great care Recently, had my car serviced at Cleveland Ford due to an issue with the technology, the display screen and connection. They took extremely great care of me and resolved the issues. It took several days, but they did not give up on finding the answers. More
by dbarnett
Employees Worked With
Justin
February 29, 2020
Awesome service as usual! Cleveland Ford did an excellent job on my 100,000 mile service. I wouldn't have entrusted this important milestone to anyone else. Thank you Ciji! Cleveland Ford did an excellent job on my 100,000 mile service. I wouldn't have entrusted this important milestone to anyone else. Thank you Ciji! ☺ More
by CheezyPoofz
Employees Worked With
Ciji Peters
February 25, 2020
We were treated very good and the issues we had were resolved. The first time in there was a little confusion, but Ryan got it taken care of. Thank you Ryan. resolved. The first time in there was a little confusion, but Ryan got it taken care of. Thank you Ryan. More
by garrya
Employees Worked With
Ryan Martin
February 24, 2020
Great service. Went out of their way to help me. Checked my car over for free and gave me the information. Also furnished me a ride to pick me up to get my car. my car over for free and gave me the information. Also furnished me a ride to pick me up to get my car. More
by paynebrent88
Employees Worked With
Shuttle driver ., Ryan Martin
February 21, 2020
Excellent experience i was told about what work needed to be done and how much they cost up front and was asked if i wanted them to continue work before they started to be done and how much they cost up front and was asked if i wanted them to continue work before they started More
by Rooster6030
Employees Worked With
Ron Penepent
February 17, 2020
Slow but Sure I scheduled an oil change. Everyone was very nice. I got there 30 minutes early. I was there for an hour and a half. One hour seems a long time fo I scheduled an oil change. Everyone was very nice. I got there 30 minutes early. I was there for an hour and a half. One hour seems a long time for an oil change. More
by timothy9820
Employees Worked With
Bryan, Ryan Martin
