Cleveland Ford

First Service of New Car I took my 2019 Ford Fiesta in to Cleveland Ford for it's first service. Although I had not purchased the car at that location, I was treated very cour I took my 2019 Ford Fiesta in to Cleveland Ford for it's first service. Although I had not purchased the car at that location, I was treated very courteously and my car was finished in very little time. The customer waiting area is comfortable with free Wi-Fi and the service team keeps you apprised at every step. I was most satisfied. More

Work performed to satisfaction From walk-in and talking to service writer was made to feel welcoming that my service repair would be taken care of in a timely manner From walk-in and talking to service writer was made to feel welcoming that my service repair would be taken care of in a timely manner More

Service Department The service was done in a timely manner and everyone was friendly. We had a good experience with the routine maintenance that we had done. Our questio The service was done in a timely manner and everyone was friendly. We had a good experience with the routine maintenance that we had done. Our questions were answered and explained completely so we could understand. More

Had an issue with a new purchase and had to replace it. Thanks for helping me with the issue of the Edge ST. Thanks for getting into another Edge. Linda Palmer Worked with D.thanks for all you have done. Thanks for helping me with the issue of the Edge ST. Thanks for getting into another Edge. Linda Palmer Worked with D.thanks for all you have done. More

Cleveland Ford Service Service in Cleveland Ford has always been excellent and goes above and beyond in attending to my vehicles. I have never had a bad experience at this Service in Cleveland Ford has always been excellent and goes above and beyond in attending to my vehicles. I have never had a bad experience at this dealership. More

A terrible experience, but eventually redeemed My frustrations mostly consisted of communication. The service provider that I was assigned was not helpful at all. I finally got the Service Manager My frustrations mostly consisted of communication. The service provider that I was assigned was not helpful at all. I finally got the Service Manager involved. His name is Ryan. He did an outstanding job restoring my faith at this Ford Dealership. Ryan you get 5 stars for your urgency. More

Goes the extra mile The transmission was slipping on my 2018 ford ecosport. Ryan drove it every day for a week to get it to replicate what is was telling him was happenin The transmission was slipping on my 2018 ford ecosport. Ryan drove it every day for a week to get it to replicate what is was telling him was happening. Finally it did it and he was able to be my problem solved with a bit of help from the ford corporation. He's the best person that I have dealt with with my now 2nd ford in 3 years. More

Beware of extra cost If you expect to buy a vehicle for the price you see on cargurus, you will be disappointed. The price does not include document fees and an add-on for If you expect to buy a vehicle for the price you see on cargurus, you will be disappointed. The price does not include document fees and an add-on for a security package that all of their vehicles have (around $2000 for both). Their staff is friendly and helpful. A vehicle will also need a deep cleaning after purchase. More

Poor customer service The service department is terrible. Bought 2018 Ford Edge last year. The clear coat is coming off. Have been trying to get this resolved since May... The service department is terrible. Bought 2018 Ford Edge last year. The clear coat is coming off. Have been trying to get this resolved since May... no one will call us back to get this resolved.. More

Will not be back After a lot of money spent for spark plugs and gas cap.Car is still missing. Called to let them know ,guy put me on hold to talk to service manager go After a lot of money spent for spark plugs and gas cap.Car is still missing. Called to let them know ,guy put me on hold to talk to service manager got his voice mail and left message to call me back, have not heard 1 word from them! Will not be back and just lost a customer for dealership as well. We have bought multiple vehicles from them but no longer. More