Cleveland Ford

Excellent Dealer and representative were excellent in their service my visit with this dealership was great I would give my experience a five star rating and I Dealer and representative were excellent in their service my visit with this dealership was great I would give my experience a five star rating and I would reccomend car dealership to others More

Jd at Cleveland ford This is my second time buying for them, great dealership, great cars , quick and easy and they are willing to work with anyone. God bless jd and the This is my second time buying for them, great dealership, great cars , quick and easy and they are willing to work with anyone. God bless jd and the company they are great! Thank you Cleveland ford! I will be back ! More

White ford f150 My experience at Ford of Cleveland was great. Overall the sales staff were friendly and helpful as we worked our way thru the negotiation. I would rec My experience at Ford of Cleveland was great. Overall the sales staff were friendly and helpful as we worked our way thru the negotiation. I would recommend anyone to use Ford of Cleveland in the future. More

0 Starts if I could. Only reason 1 star is that I can't leave 0 stars. By far the worst experience I have ever had at a dealership. By the time my car buying was done, I Only reason 1 star is that I can't leave 0 stars. By far the worst experience I have ever had at a dealership. By the time my car buying was done, I wished I had never set foot in this place. I will never go back. My experience starts as most people's as usual, Online, I found a good enough deal on a vehicle in our budget that met our needs. I called, car was available. I show up the next day, salesmen can't find the car, finally find it in the service lot. This is where I should have left. They let me test drive, even though it's not done with service. I'm still not sure after test drive. They let us drive over the weekend. Check engine light come on over weekend. I bring it back and agree to buy it IF they fix all the stuff that was slated to be fixed anyways (Duct taped bumper, large paint scratch, missing cup holder, Check engine light, the normal fluids changes like oil, and fill washer reservoir since it was empty with warning light on and cleaned/detailed.)All requests would be normally fixed before it went on lot, so I thought it reasonable to fix them anyways even though I was going to buy it. The salesman agrees. The salesman tries to sell me on some dealer exclusive wax, tracking systems..usual snake oil stuff. No big deal. We sign paperwork(which took 3 hours due to understaffed), leave driving my trade-in with them promising to fix the things on a paper list that was given to the salesman. 1 week later I am scheduled to come back and pick the vehicle up. I get a call a day before I return, that its "ready." We show up, vehicle nowhere to be found. Wait for 45 min for it to return from detailing(Not ready). Should be sitting on lot ready to go. Salesman takes it straight to shop to put washer fluid in it.(I watched him fill it up) We then realize, the paint scratch was fixed via paint marker(non matching color but salesman claimed it was by "paint guy". marker was on salesman's desk), the lower bumper is still held on with duct tape, the cup holder is still missing and they oil hasn't been changed. I of course am very unhappy since it was "ready." The manager claims he will make it right and deliver the vehicle to us as soon as parts come in. During this week, I ask for service records that way I have some idea what they fixed. They assured me everything had been done. I insisted on getting documentation of work. It wasn't until after I asked that the oil was changed at a 3rd party oil shop...not even in house. As in, they didn't change oil until I wanted to make sure it had been. A week and a half later, they deliver the vehicle to my work. We thought "whew done with them." Little did we know, the story didn't end there, the check engine light came back on. They had not fixed the problem, just simply turned the check engine light off. Then luckily, our tags were due so we went to renew them at our court house, where we found out that Cleveland Ford had sent them nothing at all. It appeared as if we did not own this vehicle. Paper Needless to say, out of the 6 cars I've bought in my life, this was the absolute worst car buying experience I have had. If I were you I would believe absolutely nothing this place says. I would stay away. And owners, if you are reading this, no, there is nothing you can do to earn my business again due to your lying, cheating shop and sales staff. This review isn't fueled by buyers remorse or displeasure with car. We absolutely love the car we got, but how we got it was nothing short of painful. More

Ford Ranger Purchase Although Cleveland Ford is about an hour's drive from where we live I got a great buy on a 2019 Ford Ranger and feel the business is worth the distanc Although Cleveland Ford is about an hour's drive from where we live I got a great buy on a 2019 Ford Ranger and feel the business is worth the distance. Got to speak with Chopper Lamar about and issue I had and was impressed with him and the way it was handled. Recommended. More

Transmission I had to have a transmission replaced and Ryan kept me informed on everything. I wish it could have been cheaper especially when the labor cost almost I had to have a transmission replaced and Ryan kept me informed on everything. I wish it could have been cheaper especially when the labor cost almost as much as the transmission did More

Great! Took our Mercury Mariner in for needed warranty work. Ryan was great and took extra care to answer my questions and make me comfortable. Work was co Took our Mercury Mariner in for needed warranty work. Ryan was great and took extra care to answer my questions and make me comfortable. Work was completed same day. My wife and I are happy! More

An Easy Purchase It is refreshing not to have to argue and hagle over the vehicles price. The vehicles are a nice quality and priced Right. JD was very nice and easy It is refreshing not to have to argue and hagle over the vehicles price. The vehicles are a nice quality and priced Right. JD was very nice and easy to deal with. I would definitely recommend them. More

great I got there early because I didn't have an appointment. The shop wasn't open yet Ron said it would be a couple of our and that was ok with me. well th I got there early because I didn't have an appointment. The shop wasn't open yet Ron said it would be a couple of our and that was ok with me. well the store opened at 8:00 am and Ron came and got me a 15 after 8. Now I don't know where anybody else get their oil changed and tires rotated but 15 minuets id probably a record. More

The service department is very professional ! Answered many questions quickly and helped me understand the service needed for my SUV! Also guided me in finding a rental car with a great discount . Answered many questions quickly and helped me understand the service needed for my SUV! Also guided me in finding a rental car with a great discount . More