Cleo Bay Subaru - Service Center

Service dept good. Wish they had more vehicles on their lot. Blah, blah,blah, blah. Wish they had more vehicles on their lot. Blah, blah,blah, blah. More

I really Like the service I get hear. Theay ae courteous, flexible and always go out of there way to give you good service. Theay ae courteous, flexible and always go out of there way to give you good service. More

This dealership is one of the most courteous and professional I have ever dealt with. They’re quick to get your vehicle into the service bay and they troubleshoot and look for potential problems. Se professional I have ever dealt with. They’re quick to get your vehicle into the service bay and they troubleshoot and look for potential problems. Service technician Brandy is very engaging and eager to help you get whatever help you might need as well as pointing you to the refreshment and bathrooms there.they sit down and go through the maintenance report telling you what might need attention or when the next service is due. An excellent dealership. I highly recommend it if you want outstanding service and professionalism. More

Theis dealership washe and waxed my car, with the wi dows down! I have car WAX and WATER on the INSIDE of my 2023 Subaru Crosstrek Ltd.. HORRIBLE EXPERIENCE. Never again! down! I have car WAX and WATER on the INSIDE of my 2023 Subaru Crosstrek Ltd.. HORRIBLE EXPERIENCE. Never again! More

I had to bring my new Outback in to take care of a flat tire. Ended up having to purchase a new tire. The whole process took less than an hour. Yvonne in the Service Dept. was SOOO helpful and made sure ev tire. Ended up having to purchase a new tire. The whole process took less than an hour. Yvonne in the Service Dept. was SOOO helpful and made sure everything was taken care of. Incredible customer service! More

I have no comment because they did everything I asked Them to do so I am very pleased with them Them to do so I am very pleased with them More

The dealership was very friendly and greeted us as soon as we got to the service entrance. The service as quick and the service rep told us about all the repairs that was completed before we left. as we got to the service entrance. The service as quick and the service rep told us about all the repairs that was completed before we left. More

I found out my definition of appointment and Cleo Bay's was completely different. I went in for a service that took about 2 hours and had an 8am appt. I called a little after noon to see if i could pick was completely different. I went in for a service that took about 2 hours and had an 8am appt. I called a little after noon to see if i could pick up my car and was told they had not started on car yet. They told me I had an appointment with the service people in the office for paperwork at 8am. The work on the car was not part of the appointment as that was done whenever the mechanic could get to it. I was called at about 5:20pm that my car was ready. I am sure glad that my doctor, plumber, or any other maintenance person I can think of don't have this appointment system. I will not use Cleo Bay service again if I can help it. More

I would not purchase a car from here or if done, I would not allow them to service the car. Ever since I purchased my car in 2017, I’ve always got the run around w them and then they even damaged the hood o not allow them to service the car. Ever since I purchased my car in 2017, I’ve always got the run around w them and then they even damaged the hood of my car and DID NOT take responsibility for it. Tried to say “ iT wAs ThErE wHeN yOu BrOuGhT iT iN .” It was not. Then they do not even complete the full the service as advised on the receipt letting you know what all work was done. Now I have to get a new car. My lesson was learned. To save you the stress, GO SOMEWHERE ELSE More

Refund Rarely does a dealer get positive marks for refund processing. But Kristen who processes warranty cancellations was really most helpful. She commu Rarely does a dealer get positive marks for refund processing. But Kristen who processes warranty cancellations was really most helpful. She communicated through the process often and did her best while busy and multitasking to get the refunds processed as quickly as possible. I had a great experience when buying, and thru service, but was most impressed with Kristens professional Handling of my warranty cancellation and refund. Really top level employees all over at Cleo Bay Subaru. More