Cleo Bay Subaru

Very friendly and helpful. Bailey was patient and answered all our questions. Service department is also excellent. Bailey was patient and answered all our questions. Service department is also excellent. More

The dealership was very friendly and greeted us as soon as we got to the service entrance. The service as quick and the service rep told us about all the repairs that was completed before we left. as we got to the service entrance. The service as quick and the service rep told us about all the repairs that was completed before we left. More

Everyone I encountered at the dealership was friendly and professional. My salesman introduced me to the people at the service counter and everybody had a good attitude and seemed eager to be of service. I professional. My salesman introduced me to the people at the service counter and everybody had a good attitude and seemed eager to be of service. I will return to Cleo Bay if I decide to buy another Subaru. More

Paul and the office staff had everything ready when I arrived. My new Subaru was clean and Paul showed me everything about my car. What all the buttons were for and what they did. I was very impressed an arrived. My new Subaru was clean and Paul showed me everything about my car. What all the buttons were for and what they did. I was very impressed and would like to tell everyone to check out Cleo Bay Subaru in Killeen first before you go anywhere else More

The best place to buy a car. Staff were very friendly, helpfully. Thomas Buchanan was the most perfect salesman ever. I would recommend your dealership 100% to friends and family. I went in hoping to b helpfully. Thomas Buchanan was the most perfect salesman ever. I would recommend your dealership 100% to friends and family. I went in hoping to buy a new car. I ended up getting the perfect used car. Car had everything that I needed for a car. Every time I look out side, I still cannot believe I got the car. More

I found out my definition of appointment and Cleo Bay's was completely different. I went in for a service that took about 2 hours and had an 8am appt. I called a little after noon to see if i could pick was completely different. I went in for a service that took about 2 hours and had an 8am appt. I called a little after noon to see if i could pick up my car and was told they had not started on car yet. They told me I had an appointment with the service people in the office for paperwork at 8am. The work on the car was not part of the appointment as that was done whenever the mechanic could get to it. I was called at about 5:20pm that my car was ready. I am sure glad that my doctor, plumber, or any other maintenance person I can think of don't have this appointment system. I will not use Cleo Bay service again if I can help it. More

I would not purchase a car from here or if done, I would not allow them to service the car. Ever since I purchased my car in 2017, I’ve always got the run around w them and then they even damaged the hood o not allow them to service the car. Ever since I purchased my car in 2017, I’ve always got the run around w them and then they even damaged the hood of my car and DID NOT take responsibility for it. Tried to say “ iT wAs ThErE wHeN yOu BrOuGhT iT iN .” It was not. Then they do not even complete the full the service as advised on the receipt letting you know what all work was done. Now I have to get a new car. My lesson was learned. To save you the stress, GO SOMEWHERE ELSE More

Above and Beyond customer service This is the best place in the central Texas Area to purchase a Vehicle, Mimi is a one of the best saleswoman I’ve met, she gave me confidence and real This is the best place in the central Texas Area to purchase a Vehicle, Mimi is a one of the best saleswoman I’ve met, she gave me confidence and really paid close detail to what I was looking for. Mimi told me yes when I’ve heard no so many times. Thank you Mimi for going above and beyond me for me !!Thank you so much Cleo Bay Subaru!!! Keeping Confidence in motion. Emily Dill More

was cursed out by the used car sales director roger smith was the only customers in the dealership at 730pm and the used car sales director roger smith cursed me out. I left and will never go back, and would was the only customers in the dealership at 730pm and the used car sales director roger smith cursed me out. I left and will never go back, and would never recommend it to anyone else More

Switched prices on us We were deciding between two cars and decided to go to lunch to think over our options. We made our decision and immediately returned to the dealersh We were deciding between two cars and decided to go to lunch to think over our options. We made our decision and immediately returned to the dealership. We were told be our salesman that the price that was physically on the car was wrong, and they screwed up. He went to talk to the sales manager to see if something could be done to correct their screw up. The sales manager (Jon Locklin) introduced himself and asked if we wanted the car. I said “yes, but at what price?” He showed us the window sticker with a freshly printed add-on slip (not the same one that was physically on the car) that was more than $6000 more. xxxxxxx didn’t apologize for THEIR screwup, or even offer negotiations. He just flat out lied and insulted us. STAY AWAY, SHOP ELSEWHERE!!!!! More