Cleo Bay Subaru

I just purchased a second Subaru forester from Cleo Bay Subaru in two weeks. I’ve been doing business with Cleo Bay Subaru for over 15 years and I’ve always been happy with the service. Michael Williams an Subaru in two weeks. I’ve been doing business with Cleo Bay Subaru for over 15 years and I’ve always been happy with the service. Michael Williams and Shawn always make me feel like family. I drove 800 miles round trip well 1600 miles since I got 2 foresters and I will continue to make that trip. I’ll rather drive 800 miles round trip and be treated right than to be treated like a unit!! Give Michael williams a call and get a great deal and get treated like family!!! More

One of the best dealer that I ever worked with where you always feel welcome and listen to the co always feel welcome and listen to the co More

I’ve been dealing with Subaru since 2017, the service is treating person or by phone👍🏾👍🏾 treating person or by phone👍🏾👍🏾 More

Every one was great and we like the way the educated us on the Subaru.. No problems on the Subaru.. No problems More

Excellent service all personnel were very courteous and professional would recommend this dealer ship to anyone. professional would recommend this dealer ship to anyone. More

I pretty much knew what I wanted it was up to me to find the right car at the best price. I looked in the Austin and Georgetown area with no success. Then I found Cleo Bay on internet. The car showed up. I the right car at the best price. I looked in the Austin and Georgetown area with no success. Then I found Cleo Bay on internet. The car showed up. I made contact and was very pleased with how they accepted me and I was sold. Everyone was extremely nice and professional. No hard sell. They also agreed to several of my requests. I highly recommend this dealership. More

Service dept good. Wish they had more vehicles on their lot. Blah, blah,blah, blah. Wish they had more vehicles on their lot. Blah, blah,blah, blah. More

Wildly unethical, shady business practices. The more I learn about the stunts they pull the more I am amazed that they are still operating. I bought a used Outback from them one year ago this w The more I learn about the stunts they pull the more I am amazed that they are still operating. I bought a used Outback from them one year ago this week. Since I don’t live in Killeen, I have all my service done at the Austin dealership. This week my windshield developed a large crack seemingly out of nowhere, and upon replacement the Austin dealership discovered that the windshield had been improperly installed by Cleo Bay without a gasket. (This in and of itself can compromise the strength of the glass.) Cleo Bay’s windshield replacement job also damaged the vehicle, ripping the headliner in multiple places and leaving a mess of liquid sealant all over painted portions of the frame. There were also sticky pieces of foam strips coming loose on the interior where the glass meets the dash. When I asked for assistance with this completely undisclosed damage, they offered zero recourse and have claimed they are not liable. Zero effort has been made to right this wrong, and it’s been like pulling teeth to get them to understand why I would be upset about the damage they caused and concealed. They also have lied about multiple things, like claiming that my Subaru Austin service representative “used to work for them.” I have also requested to speak with the general manager multiple times and it has not happened. The salesperson who sold me the car failed to follow up with me when he said he would - I’m still waiting - and barely even grasped what the problem was even after I sent him photos of the damage. He hadn’t even bothered to read the email I sent him before he called me, and then was wildly dismissive of my concerns. This is absolutely unacceptable and is a very bad look for Subaru America. My experiences with the Austin dealership have all been very positive, but Cleo Bay in Killeen is dishonest and unethical. More

I really Like the service I get hear. Theay ae courteous, flexible and always go out of there way to give you good service. Theay ae courteous, flexible and always go out of there way to give you good service. More

What an outstanding car buying experience. Cleo Bay Subaru far exceeds any of our car buying experiences. What makes Cleo Bay better is their honest customer service which is truly unbelievabl Cleo Bay Subaru far exceeds any of our car buying experiences. What makes Cleo Bay better is their honest customer service which is truly unbelievable. After seeing one of their cars advertised on Auto trader, with extremely low miles and fantastic price, we visited the Cleo Bay website and began researching their inventory and BBB rating. We were impressed by what I saw and called to “feel them out”. With no appointment scheduled and impressed by what I heard, we decided to make the 1 hour drive from Waco to Killeen to see their operation for ourselves. We were welcomed by Mark Timm as soon as we pulled up. We found a very professional and clean showroom with some very nice antique automobiles. We knew what we were there to see. The entire Cleo Bay staff is highly knowledgeable about each car in their inventory and never pressures you to buy, which is truly refreshing. Even when it came to the warranty, we felt absolutely no pressure. In fact, we were able to extend the factory bumper-to-bumper warranty due to the vehicle being so new and such low mileage. With our particular purchase, we found their price of the Jeep Cherokee Trailhawk to be up to $5000 cheaper than we could find anywhere else --unbelievable! What sealed the deal was the awesome trade-in allowance they offered us on our 2014 Ford Escape Titanium which was more than any other dealer had offered us. Simply put, Cleo Bay offers the best selection, price, and customer service you will find. In fact, if you don’t find exactly what you are looking for, just tell Mark what you want and he will try to find it for you. Visit Cleo Bay Subaru in person or even give Mark Timm a call and you will know exactly what I mean about their honest customer service. We will definitely recommend Cleo Bay Subaru to all friends/family and purchase our next vehicle with them. Thanks again Mark and staff! More