
Cleo Bay Honda
Killeen, TX
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Shellie was fantastic when showing me the used cars dealer had. Was willing to make sure I got what I wanted plus extras! Very nice and friendly. dealer had. Was willing to make sure I got what I wanted plus extras! Very nice and friendly. More
Excellent sales team! I bought a 2020 Fit from Kirby Bonheim. She gave my mother and I the best customer service EVER! I recently had gall bladder surgery and she was so un I bought a 2020 Fit from Kirby Bonheim. She gave my mother and I the best customer service EVER! I recently had gall bladder surgery and she was so understanding. Did not make me feel rushed. Sent me cars I might be interested in via email. This dealership is the best in Central Texas. This is why I always come back to Cleo Bay Honda! More
Absolutely love Kirby and Matt in finance. They made everything quick and easy. I walked in at 9:30 and by 11:00 my car was going to get detailed. I’ve never seen anything like it. I will always recomme everything quick and easy. I walked in at 9:30 and by 11:00 my car was going to get detailed. I’ve never seen anything like it. I will always recommend my friends go to Cleo Bay. Perfect does not begin to describe my experience. I loved every second of my visit. Even with my two month old son Kirby and Matt went above and beyond to make everything as quick as possible. I literally had to ask for nothing because I was told everything before I could even think of a question to ask. Loved, loved, LOVED my entire car buying experience! More
Everyone was very Pleasent especially Edwin Williams he was awesome and made sure that we left very satisfied. Will recommend my family and friends Rosemary Haywood was awesome and made sure that we left very satisfied. Will recommend my family and friends Rosemary Haywood More
NEW PASSPORT When buying a new vehicle, I'm always anxious, but working with Kirby Bonheim was a wonderful experience. I drove to Killeen from Dallas and thought When buying a new vehicle, I'm always anxious, but working with Kirby Bonheim was a wonderful experience. I drove to Killeen from Dallas and thought the whole time this might be a wasted trip. Kirby made the sale happen - very engaging and professional . If you're looking for a new Honda, Kirby is the one. You'll get the car you want! More
Eorst Experience Ever Avoid Cleo Bay Honda in Killeen especially their Service Department. I took my 2002 Honda CRV there on 11/26/2017 to have all the lock nuts replaced o Avoid Cleo Bay Honda in Killeen especially their Service Department. I took my 2002 Honda CRV there on 11/26/2017 to have all the lock nuts replaced on all the tires as the lug nut key was missing and they claimed they completed the job. On 06/06/2017 I had a blowout and went to remove the spare tire to replace the flat tire and Cleo Bay of Killeen’s Service Department neglected to replace the locking nut on the spare tire so the new lug nut key they provided did not fit the locking lug nut on the spare tire so I could not fix the flat. I had to get my car owed to a Walmart at 11:00pm at night as I was 60 miles from home and my Girlfriend and I were stuck at Walmart for 8 hours until the Automotive Department opened. I got the tire replaced and drove to Cleo Bay in Killeen to get reimbursed for the towing s it was their fault I had to get the car towed since they were negligent in not replace the locking lug nut on the spare tire and they refused to take responsibility for their mistake and basically told me to go ahead and take them to court if I wanted them to pay fir their negligent error. I am looking into legal action as I am out 240.00 for towing that I would not have paid except for their negligence. More
Service was good but Arrived at Cleo Bay Honda at about 7:30am on April 30th. Came to get an oil change and tire rotation. The guy in service who took care of me, didn’t Arrived at Cleo Bay Honda at about 7:30am on April 30th. Came to get an oil change and tire rotation. The guy in service who took care of me, didn’t introduce himself. The paper work says advisor was Ross Grimes. Here is a list of issues I experienced 1. Service guy told me the car was not ready for oil change. It has 2150ish miles. Bought it brand new 9 months ago. Oil life indicator said 15%. He argued with me the computer says 25%. I told him I live in Temple and coming to Cleo Bay is a hassle, I want to get it done. He relented. Later that night, I get into my vehicle to go to work. Its dark outside.. 2. My lights are all turned off. Headlights, fog lights, interior lights. Tablet and red circle ignition button are super bright. I am like ok this isn’t right. I have to fiddle around and put all my lights back to where they should be. 3. I drive to work. Turn AC on. Its on full blast, and the button to pull air from outside ( bottom left console area ) is on. This was not how I have these set. I come in to get a simple oil change and tire rotation. Why are all of my lights and AC settings fiddled with? I give you guys my vehicle to do basic maintenance, why am I not getting it back the way it was given? More
OMG, AWESOME. The representative that took care of my wife and I was TOTALLY AWESOME👍. He made our experience heavenly. I will recommend my rep to anyone an The representative that took care of my wife and I was TOTALLY AWESOME👍. He made our experience heavenly. I will recommend my rep to anyone and everyone. Thanks a million. Sincerely, Mr. John A. Adkins. More
Bad Service Work / Poor Customer Service My wife was traveling through Killeen and experienced transmission issues, which forced her to find the nearest Honda / Acura dealership. When she a My wife was traveling through Killeen and experienced transmission issues, which forced her to find the nearest Honda / Acura dealership. When she arrived at Cleo Bay Honda, a "technician" came out to assist her. He noted that the transmission was dry, and there was "fluid everywhere under vehicle". He then proceeded to tell my wife that it WAS transmission fluid, but that it was coming from the power steering reservoir, which was overflowing with the wrong fluid (somehow, not only was the wrong fluid in the power steering pump, but it was also overflowing). They gave her a loaner, so she could get where she needed to be, and called the next day with the good news that it was fixed. She returned the loaner, and was told the transmission and power steering were both flushed, refilled, and she was good to go. She paid the $407.00 bill, and didn't make it 20 miles away from the dealership when the transmission ran dry again, overheated, which in turn overheated the engine, and blew both the transmission AND the engine. I had to rent a trailer and tow her car back to Dallas late that night. The dealership here in Dallas said it appeared to be grossly misdiagnosed in Killeen (if it arrived at Cleo Bay Honda with a "dry" transmission, and fluid all over the ground......common sense would say there's likely a massive leak somewhere). But there was no mention of a leak on Cleo Bay Honda's invoice. I plead my case to the General Manager (Brian) and Service Manager (Rodney), at Cleo Bay Honda, but was told they investigated my case, and see no wrong doing on their part. As a peace offering though, they refunded us $200, of our $407 bill. So in summary, my wife left our house in a vehicle worth $10,000, and returned with an $8,700 bill (basically, a totaled vehicle). More
Awsome salesperson came to buy 1 vehicle and left with 2 . Had a wonderful experience buying my new ridgeline everyone was friendly and courteous. I ended up buying 2 vehicles on the same day my salesperson m Had a wonderful experience buying my new ridgeline everyone was friendly and courteous. I ended up buying 2 vehicles on the same day my salesperson mr Johnny Walker was awesome working with me on both my purchases I completely satisfied with everything about the professionalism of Cleo Bay Honda and its staff. More