Clement Hyundai - Service Center

Can usually never get ahold of anyone on the phone. Haven’t ever been since I bought the car brand new. Alyssa was rude over messages which was very unprofessional, other employees are very nice when a Haven’t ever been since I bought the car brand new. Alyssa was rude over messages which was very unprofessional, other employees are very nice when arriving for work on the car, or oil change. More

Tyler was great to communicate with me my car's mechanical failure and keep me up to date on the repair progress. mechanical failure and keep me up to date on the repair progress. More

Bought a used vehicle, 2018 suburban. Day I drove it off the lot and bought it, check engine light came on. The next day wouldn’t start. Every morning it wouldn’t start unless tapping the Day I drove it off the lot and bought it, check engine light came on. The next day wouldn’t start. Every morning it wouldn’t start unless tapping the fuse box. Took it to their service department, waiting five hour for the lady to tell me it was my fault because I shut the hood and broke the hood latch. Saying “air was getting into my engine causing the sensor to go off”. I said xx. They fixed that, guess what, wasn’t the issue. Wouldn’t start what so ever the following day. They towed it back to their service center and gave me a rental. In the end, they fixed the issue but the problems to get there were ridiculous. Jay the service manager was awesome to me. Overall, 110% would not recommend buying a vehicle here with what I went through and speaking to people waiting in the waiting area buying a vehicle from them. A typical dealership that once they have their money, they are done with you and don’t care. Jay was great though and they did fix my vehicle I just purchased. More

The service manager was not professional and did not make me feel welcome at all. me feel welcome at all. More

1charged my girl friend 400 for oil change and told her I went over when on the sticker on windshield from last oil change says otherwise went over when on the sticker on windshield from last oil change says otherwise More

Bought used. Remote and paperwork not available when deal was done. Waiting 7-10 days for paperwork to title is poor customer service, it may be legal and is “a Remote and paperwork not available when deal was done. Waiting 7-10 days for paperwork to title is poor customer service, it may be legal and is “a process” as I was told, but it is a reason that I will not buy from Clement again. Having to make a service appointment to have remotes programmed is also poor customer service! Why are remotes not checked before sale? Where is “the process” to ensure truck, title, and remote are all ready to go. I’ll go where “the process” is more customer friendly next time. More