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352 Reviews of Clement Ford - Service Center
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June 30, 2022
Recently purchased a used vehicle from Clement Ford. Prior to that my family and extended family have purchased at least 6 cars from what used to be Marshall Ford over the years. I’m saddened to see Mar Prior to that my family and extended family have purchased at least 6 cars from what used to be Marshall Ford over the years. I’m saddened to see Marshall Ford go. This latest purchase from Clement was for my teenage son. His A/C stopped working 2 weeks after we bought the car. Also, his sync software was not up to date so his Bluetooth connection wasn’t working so we asked them to check that out as well. They fixed the A/C issue which was related to some kind of bad hose. They also ran a software update to get him the latest update. We went to pick the car up and they told us we owed $550+. We were in shock :( 1) with it being such a recent purchase, we had assumed the issues would be covered by Clement. At a Lou Fusz dealership I’ve used in the past I had a similar issue with a past car and they covered it no questions asked 2) they did not make us aware of the bill amount until we came to get the car. I’ve never experienced anything like that 3) we spoke to someone in sales about the situation and they said we were out of luck and they frankly didn’t seem to care about our frustration nor do I think they fully understood the course of events or the facts 4) it makes me question what kind of inspection is done on used cars prior to selling to their customers if we had a car with a bad A/C component and outdated software I put a certain amount of trust in dealerships when I go to them for a car. I no longer have that trust with Clement. My son needed his car back for work so we had no choice but to pay the full amount and leave. More
by TheDude
Employees Worked With
Young guy in sales, Jason Gross
February 21, 2022
In general the dealership is catching up to the services provided by Marshall Ford. The first time I attempted to set an oil change there was a misunderstanding of time of service. The latest time I set f provided by Marshall Ford. The first time I attempted to set an oil change there was a misunderstanding of time of service. The latest time I set for service went well. Darnell Terrell is an excellent sales associate. He explained all capabilities of my new Ranger and has been a great source of help to me when needed. More
by mlgc61370
Employees Worked With
Darnell Terrell
May 12, 2021
Jim Hollenbeck is the best. He’s always 1 step ahead & on the ball. The gal working in customer service, great sense of humor. Thank You Jim & the crew. 👍🏼 the ball. The gal working in customer service, great sense of humor. Thank You Jim & the crew. 👍🏼 More
by beckerdonna
Employees Worked With
Jim Hollenbeck
May 09, 2021
Modern cars are very complex. The service department is always able to diagnose the problem. The problems always confuse me. The service is very efficient when I have made an appointment. always able to diagnose the problem. The problems always confuse me. The service is very efficient when I have made an appointment. More
by Dennis 7896
Employees Worked With
Unknown
May 04, 2021
Justin knows me when I drive and greets me when I arrive. Car work is quick and a good quality. The individual for checking out is friendly and helpful. Car work is quick and a good quality. The individual for checking out is friendly and helpful. More
by Edmcclellan
Employees Worked With
Justin
April 18, 2021
Jim Hoolenbeck and Scott Roach in service always take good care of me and have a professional attitude. Never any worries with service at Marshall Ford. good care of me and have a professional attitude. Never any worries with service at Marshall Ford. More
by 1958
Employees Worked With
Jim Hollenbeck, Scott Roach
April 08, 2021
This dealership is awesome in sales and service. We have been dealing with Marshall Ford for more than 10 years and will continue to do so in the future! been dealing with Marshall Ford for more than 10 years and will continue to do so in the future! More
by Susan J Schuepfer
Employees Worked With
Justin McDermot
April 06, 2021
Outstanding service, fast, courteous help with the issue I had with my truck. I did not purchase my truck at Marshall, but with the service I received my next purchase will be from Marshall.. I had with my truck. I did not purchase my truck at Marshall, but with the service I received my next purchase will be from Marshall.. More
by Dale
Employees Worked With
Tom Lentz
