Clement Ford

2017 Fusion Power problem Marshall took care of me when it was needed when my car was having electrical issiues. They took my call. Got me into service and took care of my care Marshall took care of me when it was needed when my car was having electrical issiues. They took my call. Got me into service and took care of my care. It took two trips for the same problem but so far after the last service appointment the car seems solid again. Which is a must now that I travel out of the area for work. More

regular service everything was as it should, nice service department, I don't need to use 25 words to say it was all fine If you want people to do this survey, shor everything was as it should, nice service department, I don't need to use 25 words to say it was all fine If you want people to do this survey, shorten this part!!!!!!!!!!!!! More

Fast and Thorough Quick, complete service No pressure with Upsales. Questions answered. Rewards program is a great incentive. Always friendly service and ease in sche Quick, complete service No pressure with Upsales. Questions answered. Rewards program is a great incentive. Always friendly service and ease in scheduling appointments around my schedule. More

Painless experience I was treated with courtesy and honesty.. It was not a high pressure experience like some other dealerships I visited. The sales person went out of h I was treated with courtesy and honesty.. It was not a high pressure experience like some other dealerships I visited. The sales person went out of his way to find the car I wanted and made the negotiation process relatively painless! More

Great service! I am on my 3rd Super Duty Truck and have been happy with my experiences. On rare occasions, I have had some issues to resolve, things were worked out I am on my 3rd Super Duty Truck and have been happy with my experiences. On rare occasions, I have had some issues to resolve, things were worked out fairly. Great service team of service advisors! More

Great experience as always Marshall Ford has always been great to us. We have purchased close to 10 vehicles over the years. We always deal with Lynn and she is great. Marshall Ford has always been great to us. We have purchased close to 10 vehicles over the years. We always deal with Lynn and she is great. More

Great Carl was outstanding and easy to work with, daughter bought first car. Great customer service. Carl was on top of everything, was always available du Carl was outstanding and easy to work with, daughter bought first car. Great customer service. Carl was on top of everything, was always available due to work schedule, traffic, etc More

Great Experience Purchasing a Ford F150 2017 Truck My husband and I had a wonderful experience at Marshall Ford when we traded in our 2008 F150 for a 2017 F150. Darnell and Lynn teamed up to find us th My husband and I had a wonderful experience at Marshall Ford when we traded in our 2008 F150 for a 2017 F150. Darnell and Lynn teamed up to find us the perfect vehicle. They worked very well together, finding us a truck on the lot that we really liked. We really appreciated their likable personalities and their out of the box thinking. Thank you so much, Darnell and Lynn.---Cindy and Robert More

Awsome They were very helpful in making my car buying exp. A great one i loved how they werent pushy and how polite they were i would reccomend this place to They were very helpful in making my car buying exp. A great one i loved how they werent pushy and how polite they were i would reccomend this place to anyone there awsome More

Horrible service experience I bought my Ford Edge used at a different dealership, and needed two repairs. Marshall Ford was able to get me in quickly, so I made the service appoi I bought my Ford Edge used at a different dealership, and needed two repairs. Marshall Ford was able to get me in quickly, so I made the service appointment. I had bought an extended warranty, which I checked with to ensure they would cover at least some of the repairs and a rental car, which they did. I dropped my car off, got a rental, and went to work. Jim Hollenbeck, Service Writer, called me and told me one of the repairs was actually covered by the Ford Powertrain warranty, but Ford didn't cover rental cars for Powertrain repairs. I called another Ford dealer, and found out that Ford actually gives each dealer a monthly allowance for rentals for Ford warranty repairs. When I asked Jim about that, he was rude and finally came out and said it was his boss' discretion to only give out rental cars to people who buy cars at their dealership. So because Ford was covering my repairs instead of my extended warranty, I was responsible for the cost of the rental. Needless to say I was upset because I was lied to, and had to incur expenses that I shouldn't have. Not to mention that they needed my assistance to help diagnosis the second repair that was needed, which of course I will not be having repaired there. I will NEVER go back to that dealer for anything, nor will my family or friends, due to the awful experience I had. More