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Clement Ford

O'Fallon, MO

2.8
717 Reviews
We’re proud to be located in the great city of O’Fallon, MO and have been earning the business of customers in St. Charles County and surrounding areas! Clement Ford is a full service Ford dealership – offering also a Service Department & Body Shop. Get more value on every new or pre-owned vehicle with our 30-Year, 300,000-Mile Power-Train Warranty at Clement Ford with no cost to you. Our goal is to give everybody an opportunity to own a vehicle they love with a price & payment they can afford. Expect to receive all the information you need in an up-front & laid-back environment that creates a buying experience like no other - experience better, experience the "Clement Way"! We're a short drive from anywhere in the St. Louis, St. Charles, and Wentzville areas and we hope to be your new favorite dealership.
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1075 W Terra Ln

O'Fallon, MO

63366

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Showing 717 reviews

June 17, 2025

I had previously written a review about my experience at Clement, buying a Bronco and being told by 2 sales associates that it came with a hard and soft top, only to find out later that I had been misinform More

by dana.mizzoufan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Randy Delgado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales Associate Alexander - Manager Randy Delgado
Jun 19, 2025 -

Clement Ford responded

Hello Dana, This is Randy from Clement Ford. I understand you've left multiple reviews under different emails, and I want to reiterate that our goal is always to provide clear and honest communication. To clarify again, no member of our team advised that the Bronco came with both tops. Most Broncos do not come equipped with both hard and soft tops unless specifically ordered that way during the original build, which is uncommon. You received the vehicle exactly as described at the time of purchase, and nothing additional is owed. We've spoken on the phone previously, and I’ve done my best to explain this, but I'm still more than willing to discuss it further with you. Please feel free to contact me directly at randy.delgado@clementford.com. I’d be happy to talk more and see how I can assist you.

June 03, 2025

My car was towed to Clement Ford on Nov. 6th 2024 after being struck by lightning. It us now June 3rd, 2025. I cannot get a definitive answer that the car can be fixed or not. Dealer blames More

by Tony B
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chasady Rydel
April 18, 2025

I made the mistake of purchasing a vehicle through Clement Ford. Before signing, I had them check the battery, as I always do when finalizing a deal. I was assured it was good, and promised that for 9 More

by Lgreco
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Tye
October 01, 2024

Service dept went down hill really bad when Clement took over. All of the staff in service is different and pricing went up. They performed services that was not asked for yet they charged for them. They p More

by sida.carmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry Layton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gross
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Clement Ford responded

Good morning, My name is Jason Gross. I am the service manager here at Clement Ford. Let me start with an apology for your service experience. Our goal is to ensure every customer leaves satisfied with their visit. I would like to look into this for you, and make right on the concerns you have. I have pulled up the history on your vehicles, and apologies, but I can't find any recent visits to our service department. The last visit I see is from March of 2023. If you could find some time to reach out to me so I can help figure this out for you, I will handle it promptly. I can be reached by phone (636)978-3673, or jason.gross@clementford.com if that is easier for you. Thank you, Jason

September 24, 2024

Awful experience with the administrative/management of Clement. We are working on a 5 month old issue of a cancellation warranty that should have taken 5 days. Ford Protect has been wonderful and extrem More

by Tammy Cole
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dr. Donte Kara
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Sapienza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Anders
1.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Delgado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Pelster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terrance (?), zero stars
Sep 25, 2024 -

Clement Ford responded

Hello Tammy, my name is Randy and I'm the sales manager here at Clement Ford. This is the first time that I am hearing about this issue. I looked into it and found that you paid off your vehicle in July and came in the next following month on Aug 28th to cancel your warranty. You were not able to provide us with a lien release the day you cancelled your warranty so we had to send the check to your lender. We sent off the check the day you came in and your lender had the check since the beginning of the this month. We can not be held reliable for them not reaching out to you since then. What we can do, is cancel the check, and reissue the check to you as long as you can provide us with the lien release so that we can have it for our records. Please reach out to me here at the store or via email at Randy.Delgado@ClementFord.Com. Hope to hear from you soon.

September 13, 2024

Bait and switch! They flatly refused to sell me the truck I came to look at. Brandon outright lied about the pricing and I caught him on it to the tune of over $8k i More

by Cal Jones
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brandon Ser Voss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Delgado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Pelster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Clement Ford responded

Hello Cal, my name is Randy and im the sales manager here at Clement Ford. You called up asking to purchase one of our hail damage units for the $34,000 off that we had listed which we AGREED to. But that price does include the $8,000 rebate. You wanted both $34,000 off and the additional $8,000 off. That I cant do. If there is anything more I can help with, please feel free to reach out to me via email at Randy.Delgado@ClementFord.Com so we can discuss this further. Hope to hear from you soon.

August 16, 2024

Took car to Christian Brothers Auto on 1/4/2023 as we saw coolant puddle in driveway underneath vehicle. Christian brothers auto diagnosed and said, “Removed spark plugs and used camera to inspect inside of More

by jthessel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenton Fishburn
Aug 20, 2024 -

Clement Ford responded

Good afternoon Mr. Hessel, My name is Jason Gross. I want to apologize for the aggravation you are going through. I would love to talk to you and find out if there is anything I may be able to assist you in this situation. Please reach out to me when you have time at one of my contacts. I am here Monday through Friday 7:00-8:00. Phone (636)978-3673 Email Jason.Gross@ClementFord.com I look forward to talking to you soon.

June 29, 2024

Salesmen are useless came for a f250 diesel platinum and was offered a f250 xl 6.8 gas engine. And was informed my my salesman Jacob that the 6.8 gas burner was just a bored out 6.7 powerstroke diesel. Was More

by Cameron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jacob couch
Jun 29, 2024 -

Clement Ford responded

Hello Cameron, my name is Randy and I'm the sales manager that came out to speak to you before you left. I admire you for being able to accomplish a mechanic job at such a young age and the passion you have for diesel motors. But you came in looking for an F250 which we have plenty of, but wanted to think about the possibility of building one. instead of driving one of the many F250's that we have here on the lot, you only wanted to drive the $153,000 F250 Harley Davidson limited edition truck that is sitting on the show pad out front? I apologies if I came off wrong or hurt your feelings in any way, that was most definitely not my intentions, but this is not a truck that I allow joy rides in. If you get time please reach out to me directly at Randy.Delgado@ClementFord.Com so that we can discuss this further. I hope that I hear from you soon.

May 20, 2024

Scheduled 120k service on my 2017 F250 and it couldn’t have gone better. Advisor reviewed recommended services and went over the cost. Work was done quickly. More

by Hmrsllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carly Carver
May 21, 2024 -

Clement Ford responded

Hello, thank you for leaving us a five star review. Let us know if there is anything we can help with in the future. Take care! Sincerely, Your Friends at Clement Ford

April 21, 2024

Made an appointment today changed at 9:30 on Saturday, April 20 so I drop my car off at 3 o’clock on the appointment was 9:30 AM. The service guy told me that since I was early they should be able to get More

by B.page39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry Layton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Gross
Apr 25, 2024 -

B.page39 responded

My email is b.page39@yahoo.com you can respond this way

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