Clement Chrysler Dodge Jeep Ram Florissant - Service Center

Airbag recall Airbag light came on after being replaced,went immediately back to service dept. They told me i would be charged for them to check why the light wa on Airbag light came on after being replaced,went immediately back to service dept. They told me i would be charged for them to check why the light wa on. Recall for airbag/Airbag light after service for airbag ?? After several calls to complain they had me bring my car back,only to dicover something was left unplugged on my first visit.It took a week for them to realize their mistake and offered no apology for they way this was handled. I love my car but hate the service at this dealer. More

Joe Gearon and Debbie were fantastic. We deal with them for our company's fleet. They are always so helpful and friendly. Joe and Debbie seem to always make the extra effort to keep our co We deal with them for our company's fleet. They are always so helpful and friendly. Joe and Debbie seem to always make the extra effort to keep our company running. They seem to understand our healthcare mission and make sure we have what we need whether it is expedited service, rental vehicles, or getting us a fair price. More

Body work done by Collision Center I took my 2000 Pontiac Grand AM GT in to the Collision Center in for car body repair from an accident. The quality of work was out standing and friend I took my 2000 Pontiac Grand AM GT in to the Collision Center in for car body repair from an accident. The quality of work was out standing and friendly service. There was no pressure what so ever and I will definitely recommend to have car body work done there. More

Great service team! I have both of my vehicles serviced there. One is a dodge, the other a ford. They always get us in quickly for appointments and get the cars serviced I have both of my vehicles serviced there. One is a dodge, the other a ford. They always get us in quickly for appointments and get the cars serviced quickly and affordable. Everyone is very friendly, and they always explain things to you so you can understand. We have been going there for about 3 years now and love it. More

Warranty Work No communication, I called it get status and was told they would call after lunch, 2 1/2 hours later no call. Stopped by and they could not tell me t No communication, I called it get status and was told they would call after lunch, 2 1/2 hours later no call. Stopped by and they could not tell me the status of repair. and where the van was. After 20 minutes they told me a tech had it out driving it. Fifteen minutes before they close found out they only drove the van to test the light. I would not let them do anything else so I took the van from them. Service dropped the ball badly. Had the van from 8am to 5:45pm and only drove it. I would not recommend the dealer or service and will not go back. Very bad customer service and the skills of the service writers very very low. The worst customer service I have ever received at a dealership. More

2014 grand caravan Our salesman was nice but the car broke down on the way home. That got fixed but other problems came up and we were lied to by a guy named mike in the Our salesman was nice but the car broke down on the way home. That got fixed but other problems came up and we were lied to by a guy named mike in the service dept. Said that the cars problem was normal to miss a little , but wouldn't admit it when other people were around. Was told I would have to call chrysler to deal with it. The 2014 grand caravan was brand new and it only has about 1800 miles on it. I'm sorry I went to that dealer. More

Softtop issue I had my softtop installed on my 14 JK no longer than 2 weeks. After being placed into sunrider mode for the second time the top would not latch close I had my softtop installed on my 14 JK no longer than 2 weeks. After being placed into sunrider mode for the second time the top would not latch closed. I called Jason at the dealership and he had me bring it in and see Byron. They trouble shooted the issue the same day replaced a defective plastic part and had everything all finished. Upon completion Byron met myself and my family at the service department, went and retrieved my keys so that he could explain the part and what to watch for. Even made sure that I did not blame my daughter lol for it happening on her watch. I was wowed by this experience and feel that Jason and Byron should be commended on a job well done! Thank you from my family Jay More

Great service center I was in for service when my vehicle broke down. Their service team worked fast and was super friendly. My vehicle went from dead in the water to back I was in for service when my vehicle broke down. Their service team worked fast and was super friendly. My vehicle went from dead in the water to back on the road in no time at all. I knew what was going on with car every step of the way. I feel like Marty Cancila's service department is the best value for my dollar. More

Great Customer Service I had a great experience. They really care about customer satisfaction & they have proven that to me. I have a Jeep Grand Cherokee SRT8 and a 2012 Dod I had a great experience. They really care about customer satisfaction & they have proven that to me. I have a Jeep Grand Cherokee SRT8 and a 2012 Dodge Charger that will only be serviced by Marty Cancila. Thanks to them and their team. More