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Columbia Chrysler Dodge Jeep Ram - Service Center
Columbia, IL
60 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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60 Reviews of Columbia Chrysler Dodge Jeep Ram - Service Center
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December 23, 2018
Ram Truck Servicing I took my recently deceased husband’s truck in for recalls and a check engine light. Not only was all work completed efficiently, Michael listened to I took my recently deceased husband’s truck in for recalls and a check engine light. Not only was all work completed efficiently, Michael listened to my concerns of what I needed in knowledge to maintain the vehicle and stepped me thru the process. He put me at ease during a very stressful time in my life, showing a dealership that really cares for their customers. More
by Deb123
Employees Worked With
Michael Law
November 14, 2018
Quick and efficient! They had me in and out. I have heard great things so I would recommend these guys to anyone needing service. Very friendly!! Thanks guys! They had me in and out. I have heard great things so I would recommend these guys to anyone needing service. Very friendly!! Thanks guys! More
by ChryslerGuy
Employees Worked With
Michael Law, Brandon Wierciszewski
September 28, 2018
Recall service I was able to schedule service quickly. The staff was experienced, even let me know about a second recall notice instead of just addressing the one I I was able to schedule service quickly. The staff was experienced, even let me know about a second recall notice instead of just addressing the one I came in for. The service was done quickly, and efficiently. More
by Mike 4476
Employees Worked With
Michael Law, Dawn Rethmeyer
September 27, 2018
Intake valve leak Bought my Jeep Wrangler there 6 months ago and it had an intake valve leak and a ticking noise. They took great care of my Jeep and got it all fixed u Bought my Jeep Wrangler there 6 months ago and it had an intake valve leak and a ticking noise. They took great care of my Jeep and got it all fixed up and put me in a very nice loaner car for the duration (about a week) repair! Was so happy they supply a loaner vehicle otherwise I would of had to pay for a rental which would of cost a lot! More
by Cornett87
Employees Worked With
Don Keith, Michael Law, Dawn Rethmeyer
April 08, 2018
Ripped off Horrible place! They took $139 from me and my family! We were stranded on the highway so we called a tow truck and ended up here because it’s Saturday Horrible place! They took $139 from me and my family! We were stranded on the highway so we called a tow truck and ended up here because it’s Saturday and they were open. Not only rips us off but didn’t fix it said they couldn’t fix our car for two days. Then the mechanic said Jeeps are crap which is weird since he works on them! Tells us we should make it to a hotel 13 miles away. We didn’t and had to call another tow truck and cab to get to the hotel. More
by Buffy
Employees Worked With
Don’t know anyone’s name!, Don Keith
April 02, 2018
Horrible Service Experience..unless you like being yelled at After searching for the perfect Jeep for my wife we ended up at Royal Gate in Columbia. The car buying experience in general was the normal back and f After searching for the perfect Jeep for my wife we ended up at Royal Gate in Columbia. The car buying experience in general was the normal back and forth negotiating I've come accustomed to when buying a vehicle. At first the only problem was the noticeable noise coming from the driver's door that wasn't occurring on any other doors or with any of the other Jeeps we drove. The dealer agreed to take care of it at a later time if we brought it back in. We did of course and then the headaches started. They couldn't figure out was wrong then they said they fixed it then it was still not fixed. It was a giant headache to which led to them eventually just replacing the window. Then came the issues with the registration. After working with their finance department and giving all the necessary paperwork to register the vehicle out of state, since we're military, they ended up still registering it in IL and told us to deal with it. Spoke to the GM and he didn't feel he should have to do anything more to fix it. Great customer service technique!!! Finally, I went to have leather seats installed by them and a 1 day process turned into a 3 day disaster. Thanks to the apparent lack of communication and professionalism they failed to get the vehicle sent off to the outside vendor to have the work done on the first day. Then on day two something else prevented them from returning it although the service personnel, Mike, couldn't seem to answer why. On day three I finally got word it was done but when I went in the unprofessional behavior really came out when I informed them that they cut one of the wires for the lighting under my seat. The salesperson I worked with Salvator Pineiro decided to start arguing with me about the pricing and how they are not responsible for the wire being cut. Threatened me with taking it to management then simply walked off pissed off when they told him to send the vehicle to get fixed. Given the lengthy delay to get the vehicle back the first time and the fact I live 40 minutes away I wasn't about to go through with that non-sense. I asked them instead to simply reimburse me for the lights ($70) but they wouldn't. Bottom line...Don't buy a car from them and don't take a car in to them for service. Whatever happened to the customer is always right and being respectful? More
by NewTruckGuy
Employees Worked With
Salvitor Pinerio
August 25, 2016
Horrible service will leave you stranded Dropped my truck off at 10am, to do a simple trailer brake controller instal, I get a call at 5:30pm informing me that my truck will not be finished t Dropped my truck off at 10am, to do a simple trailer brake controller instal, I get a call at 5:30pm informing me that my truck will not be finished today and that if I wanted a rental I would have to make it to the dealership before 6pm. This left me stranded with no vehicle. This is not my first complaint made to them, Fiat/dodge/Chrysler dealt with one. Buyers beware. I bought my truck new from Royal Gate and I am treated like this. More
by Darcfayt
Employees Worked With
Service department and call centers
June 10, 2016
Oil consumption I purchased 2014 Dodge Dart SXT 2.4 ltr in Feb 2014. I have had several problems with the car since then. The first time was at 564 or so miles the I purchased 2014 Dodge Dart SXT 2.4 ltr in Feb 2014. I have had several problems with the car since then. The first time was at 564 or so miles then the car stalling and the radio touch screen coming off and on and resetting. After they did an update on transmission the car does not shift right. The car broke down in Sept of 2015 and then again in Dec 2015 both times the car was towed in. The first time I was told they could not find anything wrong with the car until the next day when the car stalled on them when they took it for a test drive. They had the car for a couple of days and found the car needed a cam shaft sensor.. (Paper work says map sensor) the car was repaired,so they say. Three months later the car broke down again in December on my way to work. The car stalled off and on but would restart In between tow ins. Same thing as last time they could not find anything wrong with the car until the next day. The car was 2 qts low of oil. They had the car for three days this time, they changed the oil and told me that we are starting an oil consumption test and I needed to bring the car back in 1000 miles, I did and I was told that it is half qt low, ( later I received paperwork saying oil in safe zone) they marked the oil stick with a blue line ( half qt low) they added more to fill and told me to bring it back in another 1000 miles, I did and this time the service manager himself did the test and found that the car was 11/2 qts low, he add more oil and told me to bring it in one more time and if it is low again they would keep the car and start tearing into the motor. I returned 1000 miles later asked for the service manager Rob, he was not there so they took the car back to the garage and I waited, the service worker told me i was 11/2 qts low again. I was told they added more oil and I would be getting a call from the service manager in a day or 2. At that point he handed me an invoice Stating I was indeed 11/2 qts low, I asked the man about the other 2 invoices and he told me he had no idea. This was the first invoice I have received for oil concumpttion test. I Never got a call so I called to speak to Rob the service manager. No answer and no return call. I am told by the dealer that is is normal for this car to burn a qt of oil every 750 miles if over 50,000 miles, when all this started I was under 50,000 miles and I was told there is nothing to fix. Later I found out that Rob the service manager was let go. We had to start the process all over again due to they only had invoices for the first and third oil consumption tests. I then brought it in again for another oil change to start the new oil consumption testing and to mark new blue line to show how full the oil level was. I spoke to the mechanic that day he explained that he put 5.5 qts of oil in due to new oil filter and he showed me that the oil reached the top of the blue line. Paperwork says they put in 5 qts oil. I was to bring it back 1000 miles later. I did that with the result being 1/2 qt low. I was told again that is normal and nothing to fix. I threw a big fit I explained that the mechanic told me he put 5.5 qts of oil in my car. Later when they spoke to the mechanic they told me that the mechanic told them when he showed me the oil level I told him to add more. That did NOT HAPPEN. I am not the mechanic here. How could I tell him to add more? I was told a few times maybe I should go to a different dealer to start the process all over. They ordered a radio about a month or more ago and have it there at the shop for weeks but have not informed me on when they would put it in or if they even would. When I bought the car I did not expect to have to put I'll in the car every 750 miles. Later after all of this I sat down and looked at my owners manual ( they tell us to go by that). I find out that my car is suppose to take 5.5 qts of oil to begin with. All along they have been putting in 5 Qts of oil. With that said the car is still burning oil but with all the mess ups who really knows how much it does really burn. More
by Milissadorf
Employees Worked With
Rob, Tom and Mike the GM
March 26, 2016
WORST SERVICE DEPARTMENT EVER THEY SAY I DIDN"T HAVE A WARRANTY AND I DID AND THEY STILL WOULD NOT GIVE ME A REFUND. AND I HAD TO GO HOME AND SHOW IT TO THEM STILL NOTTING THEY SAY I DIDN"T HAVE A WARRANTY AND I DID AND THEY STILL WOULD NOT GIVE ME A REFUND. AND I HAD TO GO HOME AND SHOW IT TO THEM STILL NOTTING More
by BIGBOB
Employees Worked With
MICHAEL MAHON
November 29, 2012
Terry Maier in service did a outstanding job taken care of us. A new engine was installed in our van, and it was ready when they said it would be. Hope they are in business a long time. Even though I live of us. A new engine was installed in our van, and it was ready when they said it would be. Hope they are in business a long time. Even though I live close to another Dodge dealership, I will travel the extra mile to get service work on our car and van. Thanks again for a great job. More
by bbqer
Employees Worked With
Terry Maier
