Cleburne Ford

Beware of John in F&I/un-family friendly I waited a couple of days to post this review, because I wanted to make sure I articulated precisely what happened and how disappointed and offended I I waited a couple of days to post this review, because I wanted to make sure I articulated precisely what happened and how disappointed and offended I was after leaving Cleburne Ford on the evening of January 8, 2018. I purchased a used car from Robert Rueda. We have bought several vehicles from him there and have been loyal to this dealership because of Robert. However I got put in the box with a finance guy that makes me want to stop doing business with them. The finance guy’s name was John and was a young, very unprofessional, and disrespectful person. After I had additional questions that he could not answer or remedy he wanted to talk to sales manager in the sales manager office. So I waited in the salesman desk (which is an open office/cube desk in front of the sales managers office(sales tower)). Within 5-10 minutes, John the F&I guy comes storming out of the sales managers office cursing and yelling. Look, I am a US Marine veteran of a foreign war and I have experienced interacting the saltiest of people. However, I had my 9 year old and 5 year old daughters with me sitting in that office, and I do not speak that way to my children. He was disrespectful, and unprofessional and rude and he did not apologize not even show the slightest bit of any remorse for his actions and attitude. Second, I work in the auto finance industry in and have for over a decade at Santander Consumer USA(SCUSA), CitiFinancial Auto, and HSBC Household Auto Finance. I know the testosterone filled environment that is the dealership. It can be a high pressure job with quotas and intense sales goals requirements. You would be surprised at the candid and at times crude conversations that happened behind closed doors. However, John in F&I does not seem to understand nor respect what is means to be in a service industry nor how you treat your clients. You do not whatsoever speak in that language, tone, nor volume in front of the customers that is unabashedly rash or inconsiderate. Ever. Period. I never raised my voice, spoke in foul language, nor any disrespectful tone to John, but he did not have the same regard for me, my daughters, nor anyone else that was in front sales floor that day. Another finance manager ended up came out of the sales managers office to help me finalizes my contract signing. The only reason I signed a contract with this dealership is because of the long standing professional relationship I have had with Robert Rueda. Otherwise, I would have stormed out of that place and never done business with them again. And if Cleburne Ford prides themselves of any reputation they might be able to salvage, then they need to highly consider moving this employee to a place where he cannot interact with customers or terminate him for his conduct that day. He is not someone they should be putting in front of the customers in the most pivotal point of the purchase transaction. He offended me and my children. I expect that a business that is asking for me to committee several years of investing payments towards a major purchase should subject their clientele to this sort of disrespectful verbal abuse. More

2017 Explorer Good selection of vehicles. Honest and friendly people to work with. No hassle or high pressure sales people. Not the first vehicle purchased there Good selection of vehicles. Honest and friendly people to work with. No hassle or high pressure sales people. Not the first vehicle purchased there, won't be the last either. More

treated with fairness and honesty Mark Powell was very helpful. he got me a second key and fob as promised. John Cummings was his manager. He got me an excellent finance rate that w Mark Powell was very helpful. he got me a second key and fob as promised. John Cummings was his manager. He got me an excellent finance rate that was lower than what I indicated I would accept. There was not hassle and no problems. More

They treated me great. They honest, polite, friendly, and made me a good deal. They trusted me and I trust them. Bill Holland is a follower of Jesus and a man of his word. They honest, polite, friendly, and made me a good deal. They trusted me and I trust them. Bill Holland is a follower of Jesus and a man of his word. The dealership is clean, modern, and we'll maintained. I highly recommend it. More

Oil change From the moment my wife and I walked into the dealership we had a great experience. We never felt pressured to buy nor did the salesman try to talk us From the moment my wife and I walked into the dealership we had a great experience. We never felt pressured to buy nor did the salesman try to talk us into a vehicle we didnt want. I purchased the 2017 f250 that we were looking for and drove away feeling like we got a good deal. Just recently had the oil changed for the first time and all was well. Dropped it off on a busy Saturday and got it back faster than expected. More

Truck buying Austin was very helpful with our buying experience. This is our 3rd time buying from cleburne ford. We will continue to use them in the future. Everyo Austin was very helpful with our buying experience. This is our 3rd time buying from cleburne ford. We will continue to use them in the future. Everyone there was very friendly and helpful More

This was the best car/truck buying experience we've had We found our 2014 Ford 150 4x4 truck on line. Went to Cleburne the next day and came home with it. Mark was our sales rep, and he was most helpful, We found our 2014 Ford 150 4x4 truck on line. Went to Cleburne the next day and came home with it. Mark was our sales rep, and he was most helpful, personable and patient. Asked the right questions to get us the best financing available. Thomas in Financing completed the experience with his expertise in the Credit Dept. We will recommend Cleburne Ford and will definitely return when needed. More

Great Service We went there to get my daughter a car, her first car she has to pay for and Robert and Mark and the whole team worked above and beyond! We are very p We went there to get my daughter a car, her first car she has to pay for and Robert and Mark and the whole team worked above and beyond! We are very pleased! This is the first time we've ever used Cleburne Ford but will definitely be going back. Nice to have a car dealership in our hometown that will work with you!! More

Great experience again Austin was very knowledgeable and helpful making our car buying painless and quick . Overall a great experience with your staff as I expected nothing Austin was very knowledgeable and helpful making our car buying painless and quick . Overall a great experience with your staff as I expected nothing less More

Jeremy Is The Man To Go To. This guy is down to earth, was very helpful with my purchase. He was also very patient answered all my questions and helped me got what i wanted ! This guy is down to earth, was very helpful with my purchase. He was also very patient answered all my questions and helped me got what i wanted ! More