Clear Lake Nissan

The Salesman, Frankie Burns, was very friendly and helpful with the sale, my major concern was if my power wheelchair lift (from my Trade-In a Toyota Sienna) would fit in the Quest. Both the sales man helpful with the sale, my major concern was if my power wheelchair lift (from my Trade-In a Toyota Sienna) would fit in the Quest. Both the sales manager and a service tech manager came over and assured me that the lift would fit in the Quest with no problem and that they could install it in the new Quest. It turned out that they were wrong on both accounts, I returned the new vehicle on the following Monday for some add-ons and for transferring the lift. Later that day I received a call from my salesman telling me that their service tech could not transfer my lift because he didn't know how to transfer it, they claimed it couldn't be done because they didn't have the equipment/tools to make the transfer. So with Mr. Burns' help we got a VA representative to come out to make the transfer, when he arrived he determined within a few minutes that the lift could not be installed in the Quest due to body style changes in the 2013 Quest. Two weeks later I still don't have a lift to load my power wheelchair into the Quest, but VA is supposedly working on the problem. The second problem I am experiencing is that being 100% disabled due to military service I am exempt from paying sales taxes in Texas. I gave the dealership a copy of my certification from VA but they now insist that the lift must be installed and approved by VA before they can get the vehicle titled and the sales tax refunded to me. So, due to no fault of the salesmen, I am stuck with a vehicle that I can't use without giving up my mobility. At this point I would be happy to take my trade-in (Toyota Sienna) back and returning the Quest, but I'm pretty sure that that isn't the way the new car business works. I hope this explains my low scores on the your questionnaire. More

Richard was very friendly and seemed to try to get me a good deal, but I went in to downgrade to something cheaper and when it was all over and done he only saved me $5.00 a month on my car note. I do lik good deal, but I went in to downgrade to something cheaper and when it was all over and done he only saved me $5.00 a month on my car note. I do like my new car but I would have even went with a used car to go cheaper and I had 4 choices from the internet I would have liked to see but wasn't even offered to look at them. With the new car I don't have to wonder why someone got rid of it so that is a plus, but the whole point was to go cheaper. I could have said no but they are very nice there and I did get a new car for just a little bit cheaper. Hope I can continue to make my notes. I would recommend Clear Lake Nissan. This is my 3rd time dealing with them and have been happy with the experience, although I do wish I could have got something with lower payments. More

Gerald is very nice, informative and helpful. He's willing to do whatever you need or find someone who can. Overall it was my best experience buying a car. willing to do whatever you need or find someone who can. Overall it was my best experience buying a car. More

We went to just look at the new cars and when we talked to mr Ward, he was friendly and helpful. He answered all our questions and offered a. car at a fair price. We drove home in a new car that afternoon to mr Ward, he was friendly and helpful. He answered all our questions and offered a. car at a fair price. We drove home in a new car that afternoon More

We decided to LEASE a Maxima. The sticker price on my car was $42k and now, after barely a year, it has depreciated $20,000 dollars. Your better off going to Toyota, at least they hold their value. They lied was $42k and now, after barely a year, it has depreciated $20,000 dollars. Your better off going to Toyota, at least they hold their value. They lied about so many things too that were suposed to be better with leasing. It's been a HORRIBLE experience! I am now stuck with it because I'm so insanely upside down with it. It was a TOTAL RIP OFF! We've been told it's the economy, but yet a year ago things were no different and were selling the cars for high prices. We know a lot of people and I can assure you, we won't send anyone here! More

This is my second time to purchase a brand new Nissan from this dealership and once again they surpassed my expectations. I took in my 2011 Rogue which had been damaged by the recent hail storm and want from this dealership and once again they surpassed my expectations. I took in my 2011 Rogue which had been damaged by the recent hail storm and wanted to know if they could work with me to trade it in. I had the pleasure of working with Kody who asked what kind of vehicle i was looking for. I wanted another Rogue. Kody was very responsive to my request and began immediately looking through their inventory to provide me the color and car options I was looking for. I arrived at the dealership at around 9am and was driving home in my new beautiful 2013 Rogue by 2pm. They pulled my car from the inventory (it hadn't even made it on the lot yet) and did all the processes they had to do to get it ready for me. Kody even offered me lunch. WOW. What am awesome experience. Thank you Kody and Clear Lake Nissan. I will be back when I am ready to purchase next new Nissan. More

Richard was a great help and he had a great personality. I made sure to ask for him every time I went back! Great experience all together. I made sure to ask for him every time I went back! Great experience all together. More

We bought a 2011 Nissan Murano Convertible from here in late 2010. We went in last week to trade it in on a new Pathfinder because we have had nothing but problems with the Murano and they cant seem to fix late 2010. We went in last week to trade it in on a new Pathfinder because we have had nothing but problems with the Murano and they cant seem to fix them. We were told by one of the service reps that the Murano convertible has a lot of bugs in them that they have not worked out and he would recommend us getting rid of it. He also stated that their technicians are not trained on that vehicle and that is why we continue to have the same problems. My wife went in and picked out the Pathfinder that she wanted and set up an appointment for us to come back the next day. We had received a " Customer Appreciation Event " notice in the mail that stated if we enrolled and set up an appointment we would get higher than normal trade in value. We followed all of the instructions and when we arrived they offered us " rough trade in value " for a 18 month old, 12k miles, spotless Murano convertible that we had bought there. That would put us 10k upside down. When we asked about the customer appreciation event they tried to give us a $500.00 off coupon. The salesman had the paperwork ready when we arrived and the price on the vehicle was $7500.00 more than the exact same vehicle right up the freeway at McDavid Nissan. We then asked to speak with the sales manager and was told he would be right with us. We sat there for over an hour with no one coming to see us. We could see the sales manager sitting in his office with his feet on his desk and arms behind his back talking with anyone who happened to walk by his door. I told my wife I had had enough and we were leaving so she went to get the salesman, who was now in the managers office, to get the keys to our vehicle so we could leave. When she got close to the door she heard the manager say " get ready, here she comes ". When she told the salesman that we wanted our keys and we were leaving he was trying to convince us to stay and " they were just getting ready to call us in ". When we told him that we were very upset and are now thinking of pursuing the lemon law on the Murano since it has been in for service for that same problem 8 times and still not resolved he said " good luck but the lemon law is real hard to prove and you will not be successful ".Worst customer service that I have ever experienced in my life. I would never buy a vehicle from them again and as a matter of fact we went and bought a Lincoln Navigator we were so disgusted with them and Nissan. I would recommend going anywhere but there for a purchase. More

This is not your typical dealership.... Here's my This is not your typical dealership.... Here's my story... I started looking for a vehicle at a different Nissan dealership. After thinking about it, This is not your typical dealership.... Here's my story... I started looking for a vehicle at a different Nissan dealership. After thinking about it, I set my mind on a Maxima. I started looking online and found Clear Lake Nissan and found their new car inventory. I searched for the Maxima I thought I wanted and got a great e price online. Kurt Moisant emailed me the next morning. I met Kurt that day around 2pm to look at the Maxima. He was so excited, friendly, and made me feel important. He stated that making me happy and satisfied was his number one priority, but not in an obnoxious way. He kept asking me what I wanted on my Maxima, and I wanted all the bells and whistles. I wanted the fully loaded car, but I got picky and wanted the dark rims with the technology package. They did not have my car at this location, but Kurt assured me he would make it happen. This is my first new car purchase, and Kurt broke down every detail and penny when it came to negotiating. He made everything easy for me to understand and after I asked him a million questions he still was smiling. To make a long story short, he found me the exact car I wanted with all the options on it, brand new in Rosenburg. He went there immediately and got my car! We went to dinner around 5pm and came back and there was my dream car! A fully loaded sports package and technology package Nissan Maxima in pearl white with dark rims! It gets even better..... I went to sign all the dreaded paperwork, but Tim Dickerson made that very easy. I ended up getting an excellent rate, 1.89%!!!! Even though I thought the rate was 2.49%. He also answered any questions I had about the financing, warranties, etc. It was getting late and Kurt washed and detailed my car! I don't think you will see a salesman anywhere that would do that and still have a smile on his face! This dealership made my first car buying experience a breeze! I highly recommend them! I love my new dream car! Thanks! -Elizabeth More

I will definitely purchase my next vehicle from Clearlake Nissan..Gerald Imes is an awesome salesman and he is very friendly..I can see why they call him the deal making man because he don't give up until a Nissan..Gerald Imes is an awesome salesman and he is very friendly..I can see why they call him the deal making man because he don't give up until a deal gets done.. More