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Clear Lake Nissan
League City, TX
906 Reviews
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Showing 907 reviews
February 23, 2021
STAY FAR FAR AWAY from this dealership. Went in and we're pushed to see a car we specifically said we are not interested in. Wanted to test drive the BMW 5 series and was told "it's not available to driv pushed to see a car we specifically said we are not interested in. Wanted to test drive the BMW 5 series and was told "it's not available to drive because it's not approved". We were kept waiting and waiting with zero actual service. Wanted to pay cash. Walked out with no purchase. We spent most of the time sitting. I specifically asked to test drive the BMW but I was never even given an update on it. Kept being shown older cars I did not want. Completely unprofessional and ridiculous experience. Will be taking my business elsewhere. For those looking to buy go to any other dealership but this one. More
by captainnemo789
Employees Worked With
Manager
November 09, 2020
Echoing others, they committed to pricing over the phone then added $3k when we arrived on the lot. Manager was arrogantly unapologetic about it. Avoid! then added $3k when we arrived on the lot. Manager was arrogantly unapologetic about it. Avoid! More
by Tammi N.
Employees Worked With
Kelsey, Alex O., Manager
October 13, 2020
I've never had a more outrageous experience in my life. I come there not even a week ago and fill out a application for a 2020 Sentra SV we get approved Mr. Brian Jordan says but we need 2000 down. So we co come there not even a week ago and fill out a application for a 2020 Sentra SV we get approved Mr. Brian Jordan says but we need 2000 down. So we come back today with the money he said we needed for the down payment. After sitting there for about 2 hours he's comes up to us and ask us if I liked lighter or darker cars? But doesn't tell us why and then runs off again. Me and my husband look at each other confused. Why would he ask this as he already knows the car we want. Then the next time Mr.Jordan comes around my husband asked why did you ask us about the color of the car and Mr.Jordan proceeds to tell him "I'm trying the get you into a NEW SENTRA Mr. Snyder." BOLD FACE LIED TO US LIKE WE WERE IDIOTS! As he is carrying around the keys to the 2017 Altama.Then about 30 to 45 minutes later he comes back to us and says come outside let's walk and talk. And we go outside and he brings us to a car that we never asked for and definitely do not want with scratches that were covered up the with wrong color paint we NEVER ASKED FOR THIS. I sold some of my personal items to get this money for the down payment only to be insulted with that!! He never said once that we never got approved for the 2020 Sentra that we wanted he said everything was good to go. I have never felt more lied to or insulted EVER in my life. I got my husband to take time off from work to come sign paperwork for a car that Mr. Jordan knew I was never going to get and proceeded to tell me this Altama is way better then the one you wanted (IF A USED ALTAMA WAS WHAT I WANTED THATS WHAT I WOULD HAVE CHOSEN) at that moment I walked away with tears in my eyes and felt like a idiot for trusting this person and wasting my husbands time. More
by Coriswonderland
Employees Worked With
Brian Jordan
October 10, 2020
They will commit a price through phone, to bring the customer to the showroom. After that they will play games with price. Please don’t believe them customer to the showroom. After that they will play games with price. Please don’t believe them More
by Abrahamidasseril
Employees Worked With
Manager
October 06, 2020
I would not recommend anyone going to this dealership you will regret it, I had to send my car back to the repair shop yesterday after only having it for 2 weeks and the managers refused to repair it. will regret it, I had to send my car back to the repair shop yesterday after only having it for 2 weeks and the managers refused to repair it. More
by msapp84
Employees Worked With
Eric Staub
September 24, 2020
To start with, the car I bought here has been working fine, just minor issues, but this dealership is not the place to go to if you are looking for transparency and straightforwardness; they are crooked. fine, just minor issues, but this dealership is not the place to go to if you are looking for transparency and straightforwardness; they are crooked. The advertised price is not the price you are going to get the car. They will include charges for unnecessary add-ons e.g. APEX. You might end up paying way above the advertised price. Tell them to take the add-ons off and accept nothing less. Secondly, the moment you drive the car out of their lot, "it all ends there". If you go back there for anything, you will most probably receive the most unwelcoming treatment of your life. They will waste your time, deal with you with a straight face, try to rush you out, lie to you and confuse you as much as they can. Thirdly, the process of buying a car takes so long for no reason; they try to tire you out so that you can settle for whatever, get the car and get out. My advise is not to buy a car from them! More
by Raphael
Employees Worked With
Cant Remember
July 28, 2020
Great customer service. Luke and staff made my buying experience easy! They took proper precautions regarding covid 19 Dealership was very clean. Would recommend to friends and family! experience easy! They took proper precautions regarding covid 19 Dealership was very clean. Would recommend to friends and family! More
by pauldacosta62
Employees Worked With
Luke
July 25, 2020
Clear lake Nissan is a joke!!! They allow their employees to steal form customers, me!!! Jasmine miller is a thief!!! She’s driving my old car, when she was to turn it in as a trade on a recall to steal form customers, me!!! Jasmine miller is a thief!!! She’s driving my old car, when she was to turn it in as a trade on a recall More
by Sonya
Employees Worked With
Jasmine miller, Andre frank and a guy name paul
July 25, 2020
Robert Redino should be a shoe salesman If you want a car with issues and terrible service, then contact the sales director Robert Rendino. I bought an Audi, in which Robert personally a If you want a car with issues and terrible service, then contact the sales director Robert Rendino. I bought an Audi, in which Robert personally assisted in the sale. When I arrived for the test drive, Robert guarantees me professionalism and customer service. He mentions to me and his salesperson to check the backup camera because it wasn't engaging earlier for him. We test drive it and it seems to work fine. I buy the car that day and assured that if there's a problem they will take care of it. On June 26, 2020, the rear backup camera doesn’t engage when the car is put into reverse like normal. I bring it to Audi on June 27, 2020, since it’s an electrical issue. I’m told that it’s a wiring issue and they fix the vehicle. With the pandemic, I don’t have time to argue the point and pay for the service myself which came to $436.22. While the service is being performed, Audi brings to my attention that a GPS tracking system was on the car and just unplugged. So, there’s a wire harness that’s just dangling under the dashboard. Now, I’m starting to the condition that Clear Lake sell their cars in. I contact the dealership at 3:18 pm om June 27, 2020, and left a message for the general manager, Rob since the receptionist said he wasn’t able to come to the phone. I then reach out to Patrick the salesman at 6:19 pm on June 27, 2020. To let him know of the issue and besides expressing his disbelief. He tells me that Rob has to address it and I told him that he didn’t return my phone call. So, this is story expresses the level of competence by the culture of Clear Lake Nissan and the quality of the cars they sell. More
by perkinsj77
Employees Worked With
Robert Rendino
January 31, 2020
Had a very good experience purchasing a preowned vehicle The people at Clear Lake Nissan were friendly and helpful during purchasing my pre-owned vehicle. I asked a lot of them and they accommodated every r The people at Clear Lake Nissan were friendly and helpful during purchasing my pre-owned vehicle. I asked a lot of them and they accommodated every request. Would shop here again! More
by brmurph
Employees Worked With
Andre Frank, Robert Rendino
