Clear Lake Nissan
League City, TX
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If I could give 0 stars, I would. I purchased a pre-owned certified car. I had to leave car because they were going to change the tires. Car was going to be ready in one week. I purchased a pre-owned certified car. I had to leave car because they were going to change the tires. Car was going to be ready in one week. I go pick up the car after the week and immediately notice the windshield has a chip. I had just gotten back from a cruise and honestly just wanted to go home so left. I texted my salesman, took him a day or so to finally give me an answer. His answer was that the chip was there and they took that into consideration when selling the car. I would’ve noticed it immediately when I test drove it before I bought it. Hard to miss. I responded to the salesperson and told him I wanted proof that the damage was there before if not I expected them to replace. He never responded. I finally went to pick up my license plates and spoke to Sales Manager and Director. Director showed me a form that I signed saying they owed me nothing more, but as far as I understood when I signed that, it referenced the car as the day I purchased it (which didn’t have the chip). He then proceeded to tell me that when a car is left with them or anyone else for that matter, they are not responsible for damages. Well I may have signed the contract and the car was never in my possession because they were changing tires. I will never return there and I have 3 Nissan cars and have purchased more over the years. More
Alex Ovchinn was an excellent sales consultant. I was passively shopping and just wanted to take a test drive. Alex applied no pressure and was very knowledgeable and kind. I'm happy with my purc I was passively shopping and just wanted to take a test drive. Alex applied no pressure and was very knowledgeable and kind. I'm happy with my purchase and appreciate the positive experience. More
Jennifer Valle, the service advisor, was really helpful in my experience. She addressed my questions and concerns in a polite and professional manner. I felt like I was in good hands. in my experience. She addressed my questions and concerns in a polite and professional manner. I felt like I was in good hands. More