Clear Lake INFINITI

Horrible experience Went to get a vehicle, was there satutday afternoon and found out i needed a cosigner at the end of the day. Resent the application with a cosigner on Went to get a vehicle, was there satutday afternoon and found out i needed a cosigner at the end of the day. Resent the application with a cosigner on sunday and followed up with them on monday. Finally found out around 4 pm i was approved with the cosigner and ready to make the deal. Told them id take off work and be there first thing tuesday morning with money in hand and to have the vehicle ready. Come tuesday morning got a text at 9 am the vehicle was sold. I did everything they asked and was told at 5 30 pm on monday that theyll have the documents ready to sign. Was told that the vehicle SOME HOW sold before they closed (7pm). Zaman was a great salesman, but this company at the end of the day does not care about there customers. Would recommened to take your business somewhere else! Was also told that a manager would contact me to explain things, didnt get one phone call from them! More

Great Service I was very appreciative of the salesman Nathan being very patience with us and not too pushy. He was also very knowledgeable about the product he was I was very appreciative of the salesman Nathan being very patience with us and not too pushy. He was also very knowledgeable about the product he was selling. This is my first Infiniti and I am a very happy with it. More

Used car purchase Staff was very friendly and efficient on getting me in and out. I would highly recommend Clear Lake Infinity to my friends and family. Thanks. Staff was very friendly and efficient on getting me in and out. I would highly recommend Clear Lake Infinity to my friends and family. Thanks. More

Just want u guys to know Came in for Oil Change u guys produce a video which showed everything wrong with car was cool, however when service advisor showed me what needed to e Came in for Oil Change u guys produce a video which showed everything wrong with car was cool, however when service advisor showed me what needed to e done he add other stuff that was not on viedo which felt a little like bait and switch. I am hopfull that was not the case but wanted U guys to know. More

very nice We love not having to wait a long time, the friendliness of the saleman and the finance manager was very nice. They were very helpful and friendly. We love not having to wait a long time, the friendliness of the saleman and the finance manager was very nice. They were very helpful and friendly. More

Finance manager service Finance manager overcharged the APR on loan to.4.9 to a customer with credit rating of 820. He knew my wife was set on getting that particular car. Co Finance manager overcharged the APR on loan to.4.9 to a customer with credit rating of 820. He knew my wife was set on getting that particular car. Could'nt haggle over that with wife present. Even asked him why so high. He answered Infinity had that finance> Never dealt with infinity.Dealt with toyota and got 0 percent. Acura offered 0 percent on new car. Clear Lake Infinity have people to rip you if not careful. More

Awesome internet shopping experience l My salesman was Justin Hilson and let me tell you this was the easiest and best buying experience i ever had with any salesman or dealership period l My salesman was Justin Hilson and let me tell you this was the easiest and best buying experience i ever had with any salesman or dealership period most of the work was done online and over the phone since i live in cypress Justin made everything a ease he was honest and straight foreword with me did not play games or waste my time his managers were also very helpful as well i will 100% refer all my family and friends to Justin and his dealership for getting me a great deal on my lexus lx470 thanks More

Great Team with wonderful work ethic I purchased a car on 12/31/2016 ( one of the busiest times of the year), the sales rep was efficient and very polite throughout the entire process. Th I purchased a car on 12/31/2016 ( one of the busiest times of the year), the sales rep was efficient and very polite throughout the entire process. The Sales manager was WONDERFUL, she worked really hard to get my deal done the way i wanted it. Finally, the finance manager was equally as wonderful. This group is a great team of people who treat you with respect and possesses great work ethic. I live in Houston and I would drive back to Clear Lake for my next car purchase. - Brittney More

Bait and switch I had picked out my car had my credit union send over my buyer certificate already had got a price trade I had the price sheet then when I got there I had picked out my car had my credit union send over my buyer certificate already had got a price trade I had the price sheet then when I got there they said it was sold and tried to switch me to a car that was 10,000 more I walked out they also tried to get me to give them my credit card for a hold for my future car that they were going to get me to match my first car then the finance lady tried to bully me to finance with them instead of my credit union told me I was dumb to use them outrageous behavior and tactics. More

Dishonest Service Department This negative review is for the dishonest Service Department. We dropped off an Infiniti M45 because the radio was not working and we wanted to get it This negative review is for the dishonest Service Department. We dropped off an Infiniti M45 because the radio was not working and we wanted to get it reprogrammed. Service Advisor, Robert, called me and told me that in their attempt to reprogram, they realized the radio controls were no good. I went and purchased new radio controls (with the part number he gave me) and took it to him. When I took it to him the technician came out and looked at it, to verify I had gotten the correct part number. When he came out he said that he had told Robert it needed the actual radio control unit (it’s the control unit behind the navigation screen). Robert then looked confused. The technician then said that he would swap that out because he did think it could also make it work since it contained a different module that he had to also program in order for the radio to work. So we brought him a used radio control unit and after they programmed it, he said the radio control unit was no good. We thought that was kind of odd since the radio was working before we took out the other vehicle but figured maybe it got damaged so we went and purchased another used radio control unit. Robert said the same thing with the second radio control unit that it was no good. So we returned that radio control unit and swapped it with another and took it back to him and he said the third radio control unit was no good! So we went and got a fourth radio control unit from a different place and took it back to Robert for him to tell us again the radio control unit was no good! After the fourth time, we realized two things (A) They are trying to force us to purchase a new radio from them or (B) they improperly diagnosed the vehicle and there has to be another problem other than the radio control unit. We expressed to Robert and the manager how frustrated we were because there was no way that all 4 radio control units did not work especially when we witnessed two of them working prior to taking them up there. Robert and the manager did not care and won’t release our vehicle until we pay them $1000 for the reprogramming! They told us we are just complaining to try to get a discount! Who says that to a customer? Nobody in their right mind would want to pay $1000 for a repair that did not get completed. Currently the vehicle is still in their possession and my lawyer is in the process of filing a formal complaint with numerous consumer organizations which will follow with full legal action. More