Clay Subaru - Service Center

Cannot read the Subaru diagnostics My 2006 Subaru Tribeca finally needs some Subaru care at 235,000 miles. My Subaru Tribeca had only been serviced by Subaru with minor repairs along t My 2006 Subaru Tribeca finally needs some Subaru care at 235,000 miles. My Subaru Tribeca had only been serviced by Subaru with minor repairs along the journey. After Clay's service department had been so good when it came time to actually rely on their ability to determine a check engine light, and an ABS light the repair work became a dart throwing contest. After several costly attempts at resolving the issue and the final suggestion was to just trade it in for a new Subaru. So I ask why would I buy a car from you that you cannot fix? My Subaru Tribeca runs fine has plenty of power, no noises or rattles so following the advice of Subaru I went to another Subaru dealer. Different diagnosis right rear sensing unit and a short in the right front ABS sensor. I do prefer Clay it is convenient to where I live and work. For 235,000 miles they have done an excellent job keeping my Subaru in top running order. More

Service I most always have had my service done at Subaru of Norwood. This trip, I was in for an oil change and a sticker. The check in was quick and efficien I most always have had my service done at Subaru of Norwood. This trip, I was in for an oil change and a sticker. The check in was quick and efficient. They did the oil change and found two things that would prevent a sticker. A bulb was out and the tires needed replacement. The gentleman that checked me in brought me back to show me the tires and gave me the price to replace them. I knew my husband is a shopper, and would want to shop for a better price, so we agreed to complete the oil change, change the bulb and hold off on the sticker. If my husband didn't find a better price I would call for an appointment next week to replace the tires and get a sticker. All this took about 1 1/4 hours. They were all very professional and nice. More

Average, not great. Sales rep was pleasant and helpful, but service was slow. Scheduled a 12:30PM appointment for a car wash (using special coupon deal) in advance. Too Sales rep was pleasant and helpful, but service was slow. Scheduled a 12:30PM appointment for a car wash (using special coupon deal) in advance. Took almost 3 hrs wait time for just the car wash and tire pressure leak check. After all that wait time, they still didn't find the problem causing tire pressure leak. More

change oil The service is always courteous and efficient. As an elderly owner, I put my trust in John Mallock and know that he will advise me as to what needs t The service is always courteous and efficient. As an elderly owner, I put my trust in John Mallock and know that he will advise me as to what needs to be done. More

Great service Friendly, greated as soon as I enter service bay Honest with time service may take Willing to accept coupons, went over options for service and re Friendly, greated as soon as I enter service bay Honest with time service may take Willing to accept coupons, went over options for service and recalls Price of windshield wipers expensive and labor also Just had windshield replaced last month. Wipers they offered were $15 More

Brake Repair Did a great job repairing my brakes and mirror. Efficient and professional. Service repair men explained exactly what they did and the importance of Did a great job repairing my brakes and mirror. Efficient and professional. Service repair men explained exactly what they did and the importance of each part. More

Second time was the charm When I brought my car in for a regular check it too far longer than I expected which made me late and angry. I later found out that the tech had foun When I brought my car in for a regular check it too far longer than I expected which made me late and angry. I later found out that the tech had found a problem with my head light. The second time I brought it in,you loaned me a car, and had the car ready as promised. This time I thank you for your diligence. I have already taken to the car to the company that installed the remote starter, and they apologized and corrected the problem. Thanks More

My 6th Subaru from Clay and all service was preformed there 15 years of sales ans service experience with Clay Subaru and never a complaint always a pleasure to deal with any member of their staff and always a 15 years of sales ans service experience with Clay Subaru and never a complaint always a pleasure to deal with any member of their staff and always as helpful and accomodating as could be. More

Headlamp replacement under extended warranty Headlamps on my 2010 Legacy have a burnout issue that has been covered under a Subaru self-imposed extended warranty started about 2 years ago. I hav Headlamps on my 2010 Legacy have a burnout issue that has been covered under a Subaru self-imposed extended warranty started about 2 years ago. I have had 4-5 headlamps replaced at no charge (one within 2 months of getting a new one. There is no explanation about why the headlamps keep burning out so frequently but they are always replaced quickly and at no charge with a smile whenever they do burnout. More

Great Service Recently had routine service and minor repairs performed at Clay Subaru. Service technician was courteous, knowledgeable and professional. I was given Recently had routine service and minor repairs performed at Clay Subaru. Service technician was courteous, knowledgeable and professional. I was given a ride back to house so I did not have to wait at the dealership. Service technician kept me informed of the progress of the work by phone and called again when service was complete. Cost of repair was fair and reasonable. I have serviced my vehicles at Clay Subaru since new and have never had any issues with any repairs or routine service matters. More