Clay Subaru - Service Center

Excellent service. John Malloch always greeted me in a professional friendly manner. Very nice knowledgeable person to deal with. He knows what he is talking about. John John Malloch always greeted me in a professional friendly manner. Very nice knowledgeable person to deal with. He knows what he is talking about. John is a keeper and deserves a promotion. Keep up the good work John. More

Oil change I had to wait 2 1/2 hours for a regular maintenance oil change. I believe that this service should have been 1/2 hour at the most. I had to wait 2 1/2 hours for a regular maintenance oil change. I believe that this service should have been 1/2 hour at the most. More

Always highly efficient and customer freindly Serive Manager Edwin and lead service writer John always greet me as an old friend and efficiently and fairly service my 5 year old XT Serive Manager Edwin and lead service writer John always greet me as an old friend and efficiently and fairly service my 5 year old XT More

John Malloch is the BEST! He got my service done immediately as well as giving me excellent information about the new Subaru Ascent and Crosstrek. Clay Subaru needs John. H He got my service done immediately as well as giving me excellent information about the new Subaru Ascent and Crosstrek. Clay Subaru needs John. He obviously loves what he's doing and makes getting your car serviced more enjoyable. This makes customers come back again. John Kowal More

First oil change of 2018 Subaru . Service was on time , pleasant courteous and efficient. I was very impressed with their whole operation and demeanor as I watched other associates as Service was on time , pleasant courteous and efficient. I was very impressed with their whole operation and demeanor as I watched other associates as well. Rose in the office was very pleasant on the phone and in person as well. More

A stubborn problem w my ignition key sticking solved Edwin Hernandez, Service Manager, fixed an issue with a sticky ignition key that had been plaguing me for a long time. I had brought it in before, ha Edwin Hernandez, Service Manager, fixed an issue with a sticky ignition key that had been plaguing me for a long time. I had brought it in before, had the remote starter folks adjust it twice & no one could solve.it. Edwin took the car, worked on it until he resolved the problem and he was the only person who stuck with me, understood the problem and knew what to do. I am so grateful- love the car but was about to sell it. Edwin is truly dedicated to customer service & I've rarely met someone so committed to follow through until a complex on and off problem is solved. I highly recommend him. More

The people who take my care for service are the nicest. But no body should ever go anywhere else if they drive a subaru in the Norwood area. I go to this dealership from Groton. that's pretty far away. i But no body should ever go anywhere else if they drive a subaru in the Norwood area. I go to this dealership from Groton. that's pretty far away. it's worth it. More

Cannot read the Subaru diagnostics My 2006 Subaru Tribeca finally needs some Subaru care at 235,000 miles. My Subaru Tribeca had only been serviced by Subaru with minor repairs along t My 2006 Subaru Tribeca finally needs some Subaru care at 235,000 miles. My Subaru Tribeca had only been serviced by Subaru with minor repairs along the journey. After Clay's service department had been so good when it came time to actually rely on their ability to determine a check engine light, and an ABS light the repair work became a dart throwing contest. After several costly attempts at resolving the issue and the final suggestion was to just trade it in for a new Subaru. So I ask why would I buy a car from you that you cannot fix? My Subaru Tribeca runs fine has plenty of power, no noises or rattles so following the advice of Subaru I went to another Subaru dealer. Different diagnosis right rear sensing unit and a short in the right front ABS sensor. I do prefer Clay it is convenient to where I live and work. For 235,000 miles they have done an excellent job keeping my Subaru in top running order. More

Service I most always have had my service done at Subaru of Norwood. This trip, I was in for an oil change and a sticker. The check in was quick and efficien I most always have had my service done at Subaru of Norwood. This trip, I was in for an oil change and a sticker. The check in was quick and efficient. They did the oil change and found two things that would prevent a sticker. A bulb was out and the tires needed replacement. The gentleman that checked me in brought me back to show me the tires and gave me the price to replace them. I knew my husband is a shopper, and would want to shop for a better price, so we agreed to complete the oil change, change the bulb and hold off on the sticker. If my husband didn't find a better price I would call for an appointment next week to replace the tires and get a sticker. All this took about 1 1/4 hours. They were all very professional and nice. More

Average, not great. Sales rep was pleasant and helpful, but service was slow. Scheduled a 12:30PM appointment for a car wash (using special coupon deal) in advance. Too Sales rep was pleasant and helpful, but service was slow. Scheduled a 12:30PM appointment for a car wash (using special coupon deal) in advance. Took almost 3 hrs wait time for just the car wash and tire pressure leak check. After all that wait time, they still didn't find the problem causing tire pressure leak. More