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Clay Subaru - Service Center

Norwood, MA

4.9
136 Reviews

136 Reviews of Clay Subaru - Service Center

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May 02, 2018

Acceptable service; could be better The service itself was fine. The associate who dealt with us, Joe, seemed pleasant and fairly knowledgable, but he sometimes goes on for a bit too lo More

by PMICHELSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe (don't know last name). At least I think that is his name. If I have it wrong, I'm sorry.
May 09, 2018 -

Clay Subaru responded

Thanks for sharing your experience with us. Please don't hesitate to reach out if there's anything additional we can do for you.

April 30, 2018

Service-10,000 miles Great. Finished before time told. All service people I dealt with were great. The man I worked with had just gotten back from sick leave. I forgot More

by WFELD1ST
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of name now. He was great. Had just gotten back from being sick.
April 28, 2018

Efficient I was greeted warmly, the intake process was efficient and I was kept updated during the whole process. I knew my car was in good hands! More

by GRANX4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Malloch
April 27, 2018

Quick and Easy Peasy Dropped off my car for its 6000 mi service, it was done immediately. Everyone was friendly and helpful. My family has owned many Subaru’s and we thi More

by LYNRUB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Saulnier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Malloch
April 27, 2018

Super service The reason I have always brought my car here is the wonderful service, especially by John Malloch. Everything is done expertly and on time. John takes More

by BGMUSIC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Malloch
April 27, 2018

Well taken care of John Malloch was a pure pleasure to deal with. He answered all my questions and made sure the correct diagnosis of the problem was made. The dealers More

by Dss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Malloch
April 27, 2018

Excellent service I called for an appointment to have a plug put in my tire. John said to bring it in. I thought I would have to wait a few days. I was in and out wi More

by Grams
Recommend Dealer
Yes
Employees Worked With
John Malloch
April 26, 2018

To expensive....what partial refund I went to clay recently to get a tire,I thought price for the tire was why overpriced,also they told me I needed a alingment,but looking at the sales More

by STEPHENHINES1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Fitzroy Black
April 26, 2018

One or more items addressed in service still have issues. Call was made that service was complete. Arrived at dealership an hour later and paperwork was not ready but car was on lot. Took another 30 minutes More

by MMICKELA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Edwin Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2018

Under estimated and a long way I was quoted about $800 for work and got charged $916. Scheduled appointment yet still a long wait and had to call to inquire ifready. More

by KCLINTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown names
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