Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
139 Reviews of Clay Subaru - Service Center
Sort by
May 04, 2018
Superb service and experience. From the greeting to my departure the entire experience was fantastic. I own three cars of various manufacturers and you take care of all three beauti From the greeting to my departure the entire experience was fantastic. I own three cars of various manufacturers and you take care of all three beautifully. John, my service rep, is very professional and knowledgeable. I wouldn’t take my car anywhere else!! Thank you for such a great experience. Jonathan Lipsy More
by JMLIPSY
Verified CustomerEmployees Worked With
John Malloch
May 03, 2018
check fluids The service people could not have been nicer. The car is just 2 months but my husband was concerned some fluids were low. They checked everything an The service people could not have been nicer. The car is just 2 months but my husband was concerned some fluids were low. They checked everything and topped off the fluid. More
by Hope Eliot
Employees Worked With
John Malloch
May 03, 2018
Had to wait a long time Went in for scheduled service. They did a good job, but I had to wait a long time as they were overbooked. Price was not inexpensive! Went in for scheduled service. They did a good job, but I had to wait a long time as they were overbooked. Price was not inexpensive! More
by Nareshii
Employees Worked With
John Malloch
May 02, 2018
Acceptable service; could be better The service itself was fine. The associate who dealt with us, Joe, seemed pleasant and fairly knowledgable, but he sometimes goes on for a bit too lo The service itself was fine. The associate who dealt with us, Joe, seemed pleasant and fairly knowledgable, but he sometimes goes on for a bit too long describing the work that will be done. Your phone system is bad. Could you give each customer associate a business card with a direct dial number? Calling into the dealership is daunting. One waits to reach a live person, and then one waits to be connected to the proper customer associate in service, and everything seems to take a long time. In addition, have someone at the dealership call and say that the car is ready. It should not be my responsibility to call and ask if the car is ready. More
by PMICHELSON
Employees Worked With
Joe (don't know last name). At least I think that is his name. If I have it wrong, I'm sorry.
April 30, 2018
Service-10,000 miles Great. Finished before time told. All service people I dealt with were great. The man I worked with had just gotten back from sick leave. I forgot Great. Finished before time told. All service people I dealt with were great. The man I worked with had just gotten back from sick leave. I forgot his name now. Should have sent this out just after my visit. More
by WFELD1ST
Employees Worked With
Not sure of name now. He was great. Had just gotten back from being sick.
April 28, 2018
Efficient I was greeted warmly, the intake process was efficient and I was kept updated during the whole process. I knew my car was in good hands! I was greeted warmly, the intake process was efficient and I was kept updated during the whole process. I knew my car was in good hands! More
by GRANX4
Employees Worked With
John Malloch
April 27, 2018
Super service The reason I have always brought my car here is the wonderful service, especially by John Malloch. Everything is done expertly and on time. John takes The reason I have always brought my car here is the wonderful service, especially by John Malloch. Everything is done expertly and on time. John takes care of my questions and concerns. He explains what needs to be done immediately and what things can wait. I appreciate that honesty. More
by BGMUSIC
Employees Worked With
John Malloch
April 27, 2018
Well taken care of John Malloch was a pure pleasure to deal with. He answered all my questions and made sure the correct diagnosis of the problem was made. The dealers John Malloch was a pure pleasure to deal with. He answered all my questions and made sure the correct diagnosis of the problem was made. The dealership made sure the work done that was just slightly out of warranty was taken care of at a minimal cost to me. Thank you very much, John! More
by Dss
Employees Worked With
John Malloch
April 27, 2018
Excellent service I called for an appointment to have a plug put in my tire. John said to bring it in. I thought I would have to wait a few days. I was in and out wi I called for an appointment to have a plug put in my tire. John said to bring it in. I thought I would have to wait a few days. I was in and out within an hour. No worries about having a flat now! I have dealt with John before. Very efficient and personable. Nice working with subaru. More
by Grams
Employees Worked With
John Malloch
April 27, 2018
Quick and Easy Peasy Dropped off my car for its 6000 mi service, it was done immediately. Everyone was friendly and helpful. My family has owned many Subaru’s and we thi Dropped off my car for its 6000 mi service, it was done immediately. Everyone was friendly and helpful. My family has owned many Subaru’s and we think they are the best and safest car ever built. More
by LYNRUB
