Clay Subaru - Service Center

Prompt and efficient Discovered a/c in car not working on a 93 degree day. Made appointment online for next day. I was seen on time, told it would take about 2 hours, an Discovered a/c in car not working on a 93 degree day. Made appointment online for next day. I was seen on time, told it would take about 2 hours, and left a satisfied customer within the 2 hour timeframe. More

We are dealing with John for a long time very happy . A very good group of people . Always ready to help special seniors. We were with different shops Before did not have any luck. Since met John Malloc A very good group of people . Always ready to help special seniors. We were with different shops Before did not have any luck. Since met John Malloch we do not go anywhere else. Thx. More

Routine Service High marks - on time, friendly, informative and easy. Worth the few extra miles I drive. Highly recommend. And really appreciate the car wash. High marks - on time, friendly, informative and easy. Worth the few extra miles I drive. Highly recommend. And really appreciate the car wash. Thank you! More

Could be better Nice job - one thing to point out - my car was ready for some time and it was parked outside - but I was not called upon and pay the bill and informed Nice job - one thing to point out - my car was ready for some time and it was parked outside - but I was not called upon and pay the bill and informed car was ready until after sometime (when I pointed out) - it was working day Wednesday morning and I was there since 8:20 am for an oil change only and I left at 9:55 am - that was a long time for oil change visit - need improvement in this area. More

Great Service Dept. I love the service department here... I've been going there since 1995 and from the Service Manager to the Technicians... they've always treated me a I love the service department here... I've been going there since 1995 and from the Service Manager to the Technicians... they've always treated me and my Subaru like family... More

Superb service and experience. From the greeting to my departure the entire experience was fantastic. I own three cars of various manufacturers and you take care of all three beauti From the greeting to my departure the entire experience was fantastic. I own three cars of various manufacturers and you take care of all three beautifully. John, my service rep, is very professional and knowledgeable. I wouldn’t take my car anywhere else!! Thank you for such a great experience. Jonathan Lipsy More

check fluids The service people could not have been nicer. The car is just 2 months but my husband was concerned some fluids were low. They checked everything an The service people could not have been nicer. The car is just 2 months but my husband was concerned some fluids were low. They checked everything and topped off the fluid. More

Had to wait a long time Went in for scheduled service. They did a good job, but I had to wait a long time as they were overbooked. Price was not inexpensive! Went in for scheduled service. They did a good job, but I had to wait a long time as they were overbooked. Price was not inexpensive! More

Acceptable service; could be better The service itself was fine. The associate who dealt with us, Joe, seemed pleasant and fairly knowledgable, but he sometimes goes on for a bit too lo The service itself was fine. The associate who dealt with us, Joe, seemed pleasant and fairly knowledgable, but he sometimes goes on for a bit too long describing the work that will be done. Your phone system is bad. Could you give each customer associate a business card with a direct dial number? Calling into the dealership is daunting. One waits to reach a live person, and then one waits to be connected to the proper customer associate in service, and everything seems to take a long time. In addition, have someone at the dealership call and say that the car is ready. It should not be my responsibility to call and ask if the car is ready. More